Z 10 : BlackBerry Protect Device Connection

My device does not appear in my BlackBerry Protect account, all it says is
And as some of us may know that BlackBerry Protect is initially installed on BlackBerry Z 10, so It's not download-able or available on BlackBerry AppWorld, and my account is confirmed and verified, and on the same wireless network, and yes BlackBerry Protect is activated on my device (Z 10).
I tried rebooting my device, turning off and on BlackBerry Protect, changing my password, nothing seems to work.
My BlackBerry Protect account doesn't seem to recognize my device (Z 10)
If you have encountered this and solved before, please do share.

Hey xSolitary,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 software are you running? Go to Settings>About to find this information.
Also are you logged into BlackBerry Protect with the same BlackBerry ID? Also are you connected via Wi-Fi?
I look forward to your reply.
Cheers.
-ViciousFerret
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Similar Messages

Blackberry Protect doesn't "see" my device

Hello,
I received today my new Torch 9860, after my former one had been stolen. Everything works fine except that, after installing BB Protect from AppWorld and connecting onto the website to test it, my terminal doesn't appear there. I tried to reinstall it but same problem. I have also a Playbook which is correctly connected to the terminal and account.
Did I miss or forget something ? Is there a way to "declare" the terminal on the website ?
Thanks for your answers
Solved!
Go to Solution.

gotcha. I'm not sure how to delete the ID if you never received the welcome email. That email would have a link to delete it.
Can you update your blackberry ID on uyour device and discard the bad account info?
http://docs.blackberry.com/en/smartphone_users/deliverables/25582/Change_your_BlackBerry_ID_info_102...
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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Connect blackberry protect with desktop software

Hy.
I've got a problem. I lost my phone and I have no signal, so i can't find it with the locater on blackberry protect. now I have another problem. I saved my data only with blackberry protect. So when I logg in on blackberry protect I see my device and I also see, that on 3 days ago it saved my data. but now I need my contacts. can I connect blackberry protect with my blackberry desktop software so I can see all my contatcs on my computer? or does someone know what I can do? Thanks for your help cuz I'm kinda despret right now. :-(

Blackberry protect won't work on the 8310.
http://appworld.blackberry.com/webstore/content/20844/?lang=EN
See Supported Devices section.
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Not able to sign into Blackberry Protect. Backup and Restore function not working. "Your device isn't associated with a Blackberry ID"

Not able to sign into Blackberry Protect. Backup and Restore function not working. Message is: "Your device isn't associated with a Blackberry ID." My Blackberry Messenger and Blackberry World is working fine so I am sure its not an ID issue on the phone. I can sign into Link, Blackberry.com and Protect. I see my device in Protect but cannot send messages or view it on a map. Times out with cannot reach device message. BB Protect on Device has a swirling circle beside the on/of switch. Cannot turn off.
I have deleted Link and re-installed.
I have reset phone to default(factory) and signed in.
OS level is 10.2.1.3062
BB Link is 1.2.3.56
Solved!
Go to Solution.

I managed to figure this out myself. I had to delete the device from the Blackberry Protect website. protect.blackberry.com. I wiped my device again and signed in with my Blackberry ID. I dont know if the step of wiping was necessary as I did not try my backup with the current configuration on the device following the delete. Restore is in progress for me!

How do I get Blackberry Protect to locate my device?

I have Blackberry Protect downloaded on my device but when I go to the website on my PC,it won't function.It worked with my 8630,should I exchange devices somehow?

moniko17 wrote:
because your application installed in your blackberry so it is work only in your device, my advice you can install protect too for your browser as well in your computer
Huh? The user is already logging into Protect FROM his pc browser trying to view his location.
Or, please explain in detail what it is you are suggesting on how to "install protect too for your browser". How is this done?
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BlackBerry Protect - too many active devices error

Hi guys, I've been doing one-to-one exchanges with my service provider due to hardware issues. Each time I get a new handset, i activate it with my BB Protect but now there's this error coming out and I've deleted the devices from the BlackBerry Protect page but I'm still getting the same error.

spicyscreamer wrote:
Hi guys, I've been doing one-to-one exchanges with my service provider due to hardware issues. Each time I get a new handset, i activate it with my BB Protect but now there's this error coming out and I've deleted the devices from the BlackBerry Protect page but I'm still getting the same error.
hello,
my feeling is that the deletion of the other devices never worked. What Windows version are you using, and what is your browser name & version?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Device not detected in Blackberry Protect

I've activated the BB Protect services on my device and even the location services are turned on all the times. However, when I try to manage my device by visiting http://protect.blackberry.com it says there's no device configured to my BB ID.
Upon doing everything correctly, the only solution I've learnt is that BB tells me that my device is mapped to an enterprise account. Well I can assure that my device is not mapped to any enterprise account what so ever. Can someone please suggest how can I fix this?

Check for same blackberry ID for both Phone & Blackberry Protect website login.

Is it possible to locate a Z30 if Blackberry Protect was not turned on the device itself?

I have lost my Z30 and wonder if one can locate ir if the Blackberry Protect was turned off on the device? I had it ensured but was wondering whether I could still trace it using other methods.

knottyrope wrote:
protect is enabled by default when you set up your BBID on a BB10 device. so you have a chance your already on it
Mine was not, initially.
I know subsequent devices, when restoring data or switching devices, it has been enabled by default, but the first time it wasn't.
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How to find a lost BlackBerry 10 smartphone using BlackBerry Protect

Posted originally on the Inside BlackBerry Help Blog
It’s a scenario no one wants to encounter but here’s a quick overview how you can help locate your BlackBerry 10 smartphone using BlackBerry Protect if you can’t find it.
Tip: Using a BlackBerry OS device? Check out this post for help locating your device using BlackBerry Protect.
Step 1 – Enable BlackBerry Protect and turn on Location Services
To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.
After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.
Swipe down from the top of the screen
Tap  Settings > BlackBerry Protect
Set the BlackBerry Protect switch to On
Tap Location Services
Set the Location Services switch to On
Tap  Back to save your change
Step 2 – Log in to the BlackBerry Protect website
After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.
Log in to the BlackBerry Protect website located at http://protect.blackberry.com
Click View Location
BlackBerry Protect will attempt to locate your smartphone
If your smartphone can be located, a map appears similar to the following showing the approximate location:
If you still can’t find your smartphone at the reported location, use the Play Sound option within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.
Help! BlackBerry Protect can’t locate my smartphone!
To locate your device it must be turned on and connected to the wireless network.
Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.
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TyW....... Great post...!

NO REMOTE BACKUP & RESTORE ON BLACKBERRY PROTECT ON BB10 OPERATING SYSTEM --- READ THIS POST

Dear BlackBerry,
First of all I would like to establish that I am a very loyal customer of BlackBerry, so anything that I will say in this letter is because of the personal concerns shared by me and millions of loyal BlackBerry customers.
BlackBerry have launched the new BlackBerry Classic Q20 phone.
Apart from the reintroduction of the Navigation and Track pad that is above the physical keyboard and slightly bigger size.
What are the real differences between this new BlackBerry Classic Q20   and the BlackBerry Q10 ?
The main issues and concerns are that BlackBerry have reduced and in fact left out several features on the BlackBerry 10 operating system, for which was available on the BlackBerry 7 operating system, such as on the BlackBerry Bold 9900.
Some features may not be vital or important, but other features were vital and important and by BlackBerry leaving out these vital features, it beckons the question as to why are BlackBerry limiting the software functions and capabilities of the BlackBerry 10 operating system as to what the BlackBerry 7 operating system has in place.
Do not misunderstand me in what I am saying, BlackBerry is still the best in what it does and I love the product. And the BlackBerry 10 operating system does have features and functions that the BlackBerry 7 operation system does not have.
But the whole point of improvement is that BlackBerry keep the best and vital functions that are available on the BlackBerry 7 operating system and actually include those features and functions in to the BlackBerry 10 operating system. That would make sense and move forward.
There are two vital features and functions that I will now mention that are available on the BlackBerry 7 operating system but was left out of the BlackBerry 10 operating system.
Firstly, there is a feature on the BlackBerry 7 operating system, called   "SELECT ALL"
This feature allowed the user to go in to their, photos or pictures or videos or music or documents or phone contacts folders and if the user wished to share all of those items in that particular folder to another phone device with Bluetooth or a computer with Bluetooth, or to delete all of the items in one go within that folder, then the user would not need to manually click on each item within that folder, which is time consuming especially if there may be in excess of one hundred items in each folder or more than one hundred phone contacts within the contacts folder, where the user needs to now manually click on each item using the "Select More" feature that is the available feature on the BlackBerry 10 operating system and is very time consuming.
But within the BlackBerry 7 operating system there is the feature and function that is called   "SELECT ALL"
This feature allows the user to "select all" of the individual items within the folder of their choice or the phone contacts folder, with just one click and be able to either delete all of these items or to share transfer all of these items to another device or computer that has Bluetooth.
Can BlackBerry bring this feature to the BlackBerry 10 operating system as an update as soon as possible ?
The next feature and function that was on the BlackBerry 7 operating system but was deliberately not included in the BlackBerry 10 operating system is the >
Remote Back Up   and   Remote Restore     on the BlackBerry Protect.
This cloud back up and restore feature was vital and in the history of BlackBerry with Blackberry's advanced encryption and security, this cloud back up and restore feature was always safe and the security and protection of data being backed up and restored to and from Blackberry's cloud has NEVER been compromised or hacked or accessed in any way what so ever by anyone. And this made Blackberry's reputation for security number one and gave the loyal BlackBerry customers even more confidence in the BlackBerry product.
Now I will go in to detail why it is vital that BlackBerry must include and introduce this feature that is available on the BlackBerry 7 operating system but it is not available on the BlackBerry 10 operating system.
Firstly, the current BlackBerry protect that is available on the BlackBerry 10, has some lovely fancy features, such as remote locating of the phone and remote wiping of the phone, should it ever be lost or stolen.
The fact is, this is a good feature, but if the phone was lost forever or indeed stolen, then that's it, the device data is also lost forever and the only data that would be accessible to restore on to a new BlackBerry 10 operating system device, would be what ever the last back up that was available that was made using BlackBerry Link on the computer.
Now, doing a phone back up on BlackBerry Link on the computer, is all very well and good, but there are many limitations to this.
Firstly,
if the owner of a BlackBerry 10 operating system device was to be at home or in the office and connect their BlackBerry 10 device to their computer to BlackBerry Link and do a full device Back Up. Then that device is now only Backed Up at that point and is only Backed Up to date at that moment.
Now imagine after that Back Up was made, the computer in which BlackBerry Link is installed on and the Back Up was made, imagine the situation where that computer broke and all the saved data was lost or destroyed for ever or that computer that had the BlackBerry Link backed up data was stolen and never recovered ? Then everything that was backed up from the BlackBerry 10 operating system device to that particular computer using BlackBerry Link, would now be lost for ever. Which means that the Back Up that was made using BlackBerry Link is pointless in this above situation.
Second Example,
This next example is even more realistic and is vital in my argument for the Remote Back Up and Remote Restore.
Imagine for example it is a day that you decide to do a full phone Back Up of your BlackBerry 10 operating system device on your computer using BlackBerry Link. Everything is now Backed Up only on that computer and is only up to date at that moment.
Then later that day, you need to travel to another town or city or state or country, for what ever reason and you may be away for a day or several days or weeks.
While you are away, the computer that you used to make the last full Back Up using BlackBerry Link, is at your home or in your office, hundreds or thousands of miles away from where you are with your BlackBerry 10 device.
While you are away, you input new contact details or new calendar schedule entries or new memo notes or new reminders or all of these above vital entries in to your phone.
You do this the next day when you leave and then throughout your business or personal vacation, you continue to input vital information in to your BlackBerry 10 operating system device, such as new contacts, new or amended calendar entries, new memos, new tasks. All the vital information that you need stored safely and secure.
Then your BlackBerry 10 operating system device is either lost or destroyed or stolen. But whichever, it is now gone for ever and all of the NEW vital information that you have in putted in to your BlackBerry 10 operating system device since the last full Back Up that was made using BlackBerry Link on the computer that is hundreds or thousands of miles away, has now been lost for ever.
What is the point in in putting any new data or information in to your BlackBerry 10 device if a situation as mentioned above was to happen ?
Where is the benefit of only the BlackBerry Link Back Up in this above situation ?
Now if the device was a BlackBerry 7 operating system device such as the BlackBerry Bold 9900, then if the above situation was to happen, if you was away from your home or office since the last full Back Up of your device was made on a computer.
If you were hundreds or thousands of miles away and whilst you was away on vacation you need entered new contact details or new memos or new reminders or new calendar entries or amendments in to your BlackBerry 7 device. Then you can immediately after in putting these new items of information and data in to your BlackBerry 7 device, you can do a Remote Back Up to the BlackBerry Cloud   using any connected wireless network or your mobile phone network using your data that is on your sim card to do this Remote Back Up.
Then if after this Remote Back Up was done, if the BlackBerry 7 device was lost or stolen or destroyed, then you could simply go and purchase another BlackBerry 7 operating system device and input your primary email address that was used to register the previous BlackBerry 7 device, in to the new BlackBerry 7 device and then once set up, then open up BlackBerry Protect and click on Restore and select the last saved cloud Back Up and then all of the data that you last Backed Up over BlackBerry Protect Cloud is now installed on to your newly purchased BlackBerry 7 operating system device.
This was a vital feature for total security and peace of mind of all BlackBerry users.
All BlackBerry users do NOT want to download any third party application that makes claims to offering this service as any third party application is NOT reliable and NOT safe and NOT secure.
Only the Remote Back Up and Remote Restore on the BlackBerry cloud that is available on BlackBerry Protect on the BlackBerry 7 operating system, is the only proved secure cloud back up for BlackBerry and actually works precisely and is totally safe and secure.
So I now ask the question to BlackBerry,
Why is this vital Remote Back Up and Remote Restore feature of BlackBerry Protect that is available on the BlackBerry 7 operating system, is not on the BlackBerry 10 operating system ?
Will BlackBerry please listen to its loyal customers and please introduce the two above mentioned features as an update to the BlackBerry 10 operating system.
These above two mentioned functions and features are vital and it's what millions of loyal BlackBerry customers want installed on their BlackBerry 10 devices.
Please can someone at BlackBerry please come back to me and tell me if these above two features will be introduced to the BlackBerry 10 operating system as an update or download ? As its what we all want back.
Thank You.

Ditto on both points. Meanwhile I use the solution of a third party backup.
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Blackberry torch 9810 wont start after blackberry protect updated

got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
Solved!
Go to Solution.

Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
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Help with Blackberry Protects

My phone fell into water and is destroyed. i have a extra temporary blackberry tour to use. i have saved my data daily by blackberry protects. my problem i sthat my blackberry does not connect to the internet. if i have my contacts on the BB Protects, can i transfer it to my blackberry desktop messinger????????????

Hello,
1) NO : as far as I know, to use BlackBerry Protect, you need a data plan, so I do not think that using WiFi or USB can work.
2) if you have made a backup of your device using Desktop Software, you can use that backup to restore to your temp Tour.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Restoring from blackberry protect on my old phone

Hi,
I need to restore a backup on my old phone from Blackberry Protect, but I do not have a data service since it has been moved on my new Z10. how can I retrieve the data? I do have a wifi connection on the device!
Thanks,

Hello,
You cannot. On a legacy BB, you must have an active and adequate BIS account so as to have any use of the proprietary services, including BB Protect.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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A query about blackberry protect... Help..

i'm the die hard fan of blackberry. Recently i have changed from os 7 to os 10. And i have a query about blackberry protect i.e. for suppose if I lost device, I find a bunch of options in blackberry protect website like lock device, wipe device and locations etc. If somebody steals my blackberry and wipe the device and login with new id and password on blackberry.. Do I have that option still to get access on my lost device? Im so confused how this blackberry protect would work. And freshly some vunarabilty found in high end manufactured phone,beacuse of this type of security app... So, this problem bugs me a lot... And your valuable relplies always be accepted... @levelup

As soon as your device is wiped, Protect is gone. I suggest you lock your device with a password. That way, if you lose your phone you'll have time to wipe it remotely or locate it before anyone can access your phone and wipe it. Protect is a great app but your phone must be turned on and connected to a wireless network and signed in with your BB ID in order to work.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry Protect Issues

Running OS 6 on a Bold 9780 and everything is working fine except Blackberry Protect. The App runs ok and backs up without errors but when you try and contact the handset from the protect.blackberry.com website, you get the error "Unable to communicate with your device" most of the time. I say most of the time because if you start Protect app and then select the "Restart Blackberry Protect" menu option, the message (or sound) you have requested earlier comes through.
I have just updated to the latest official Vodafone UK o/s (706) and no change. Seems to be a OS 6 and/or 9780 thing: we have two other BB's in the house (8900 and 9810) and Protect works fine on these (same network)
If useful, here's some of the Support Information from Protect:
Client App Version: 1.1.1.76-p
OS Apps Version: 6.0.0.706
Preloaded: false

ianch99 wrote:
I am sure it is a Protect App bug because if you send the handset a message when using WiFi, nothing happens. Only when you restart Protect, does the message then appear.
Sorry...to be clear...this is a message sent via the BB Protect website to the BB, via the BB Protect app itself? (This would be as opposed to an email sent, a BBM sent, etc.)
ianch99 wrote:
I am using SmartWiFi to handle the WiFi connection i.e. turn it off when leaving Home network range but I cannot see how this could affect Protect.
I agree...it should not have an affect. BB Protect follows the pathway that BIS is using, and BIS is designed to shift between WiFi and carrier data network depending on what is available. It can take a few moments for BIS to fully shift over, but since you say no other BIS-dependent services are affected, I can't see how the shift itself is causing this affect to Protect.
However, another test to conduct would be to boot up into Safe Mode and see if the issue remains:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. It is possible that some 3rd party apps are causing some impact, and Safe Mode will prevent them from launching, and perhaps provide you with the ability to at least rule that in or out.
You should also fully research the most recent OS levels available for your devices...the on-device OS update capability limits you to only those OS's released by your specific carrier...but you are not limited to those. You can research other carriers OS levels here:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Unfortunately, that official site is sorted first by carrier, so you will have to spend some time digging to figure out which carriers support your model BBs, and then see what OS levels they have. If you find an OS package that you desire to use from another carrier and you don't already have/know the necessary steps to take in order to use it on your BB, then just ask and we can provide you with the proper instructions.
ianch99 wrote:
Do you use Protect and if you do, does it still work ok when you have WiFI enabled?
Yes...and I see no impacts when shifting between carrier data network and WiFi. However, I do have my Protect set to only conduct backups via WiFi (so as to preserve my carrier data network consumption).
Sorry that I can't offer more...but those are all that I can think of. The only next step I can determine is for you to seek formal support, which would start with your mobile service provider, who can escalate your case into RIM for enhanced support if that is so required.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Z 10 : BlackBerry Protect Device Connection

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