Z Creation of Business Role

Hi,
I am new in CRM and i want to create a business role for a one is for custmoer and one for Call center Agent.
i know some tcode like CRM_UI_Profile  and PFCG but dont know how to create it.
Can you explain me in Step by step manner or any privious Forums or link.
I have searched privious forums but i did'nt get expected.
jim

Hi Jim,
Yes you can create a Z Buisness Role in the crmc_ui_profile (img activity>>CRM>>Business Roles>>Define Business Role).
A business Role is made up of several things namely -
1.Role Config Key : You can create a new or use existing ones.
2.Navigation Br Profile
3. Layout Profile
4.Technical Profile
5.PFCG Role ID
Navigation Bar profile is specific to different business roles. It defines what all links you see on the left hand navigation pane on Web UI. E.g. a marketing professional would see different links than a sales pro or a call center agent.
Similarly you can define other profiles or the use the default profile.You can create a pfcg role id in t-code pfcg and assign it your business role.
Jim, what would be best is to copy a standard role, e.g IC_AGENT and then customize it according to your needs and change the config key, nav bar, layout, and technical profile as per your requirements.
Thanks and Regards
Varun Taneja

Similar Messages

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    Hi
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    Hi,
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    Kind regards,
    Carl

  • Individual Account Creation in IC_AGENT business role.

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  • Z Business Role Creation

    Hi,
    I am new in CRM and i want to create a business role for a one is for custmoer and one for Call center Agent.
    i know some tcode like CRM_UI_Profile and PFCG but dont know how to create it.
    Can you explain me in Step by step manner or any privious Forums or link.
    I have searched privious forums but i did'nt get expected.
    jim

    Hi,
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    Afterwards have a look into the entries and change everything you need.
    If you need other navigation entries for example exchange the Navigation bar profile.
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    Kind regards
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  • Need procedure for creation of BW Roles, Assigning Queries,Publishing Roles

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    Hi,
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    http://help.sap.com/saphelp_nw04/helpdata/en/52/6714b6439b11d1896f0000e8322d00/frameset.htm
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    Hi,
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    http://www.scribd.com/doc/17887583/MM-FI-Account-Determination
    Regards,
    Biju K

  • Business Roles & Technical Roles

    Colleagues,
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  • Create Business role from workflow

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  • Navigation Bar Profile - Copying business role SalesPro

    Dear all,
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    Hi,
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  • Error while creating Business Role

    Dear Frnds,
    I am working on webclient , am trying set a Business Role of my own .But it say "You Cannot Assign one PFCG role to different business roles" .As when i copy the standard business role to that role there  is no  PFCG role assigned. Here i tried copying IC web Manager and do .
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    Appreciate your Help and Thanks in Advance.
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    Guys,
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  • Creation of Business Partner with External BP #,ID type and Identifications

    Hi Group,
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    thanks in advance.
    Regards,
    Vishnu.

    Hi Gerhard,
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  • Assigning Business Roles - No such task exists

    I am trying to create a user ID and assign a Business Role in the process.  The attribute that I am using is MXREF_MX_ROLE.  It is defined as a multivalue system attribute with a data type of entry reference and the reference type in MX_ROLE.
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    Hi Lori,
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  • Getting error in IC agent business role while loading components.

    The user has been allowed and access to all business role.user are using all business roles but when user click on the IC agent business role the following error arise.
    Cannot display view CRMCMP_BPIDENT/BuPaMultipleLayoutVS of UI Component CRMCMP_BPIDENT
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    Initialization of view CRMCMP_BPIDENT/BuPaMultipleLayoutVS of UI Component CRMCMP_BPIDENT failed
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    Cannot display view CRMCMP_BPIDENT/BuPaMainVS of UI Component CRMCMP_BPIDENT
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    Source Text Row: 165
    Cannot display view MainWindow of UI Component CRMCMP_BPIDENT
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    Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
    Source Text Row: 165
    Initialization of view MainWindow of UI Component CRMCMP_BPIDENT failed
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    Initialization of view CRM_UI_FRAME/WorkAreaViewSet of UI Component CRM_UI_FRAME failed
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    Source Text Row: 165
    Cannot display view CRM_UI_FRAME/MainWindow of UI Component CRM_UI_FRAME
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    Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
    Source Text Row: 165
    Initialization of view CRM_UI_FRAME/MainWindow of UI Component CRM_UI_FRAME failed
    An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRM_UI_FRAME/WorkAreaViewSet in component CRM_UI_FRAME could not be bound
    Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
    Source Text Row: 165
    Cannot display view Root.htm of UI Component CRM_UI_FRAME
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    Source Text Row: 165
    An error occurred during initialization of the application
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    Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
    Source Text Row: 165
    I could not able to diagnose the error from where it is coming and I goggled lot but did not find anything about the above cited issue .
    if any of you can help me to solve this soon it will be highly appreciated .

    Hi,
    I am not sure if this appies here. You might check
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      Generic interaction Layer/Object Layer ->
         component-specific settings->
           define simple objects
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    name'.
    Do you have any entries, which break these rules?
    If it is related to component enhancement, note 1122248 might help.
    Best Regards,
    Sigrid

  • Using fact sheet 'BP_ACCOUNT_FS' in IC business roles

    Hi experts!
    I have a requirement to customize the fact sheet in IC business role, where the 'ICCMP_AFS' fact sheet always opens. But I need all the assignment blocks and information that is in 'BP_ACCOUNT_FS' fact sheet.
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    This question is extremely important for me.
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    Andrew.

    Hi, Chimalwar!
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    But my task was to see the fact sheet of the business partner when I select it in a call list, before I confirm it. And there was ABAP.
    Regards,
    Andrew.

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