Z1 compact touch screen and connectivity issues

Hi,
I bought a new Z1 compact in Feb 2014, I encountered issues that tool bar on the top moved up and down automatically and movely very fast on the first day, also, the new device auto turned on wifi, bluetooth then disconnected 3G connectivity (default) then the screen started to pop up different screens.
The vendor where i purchased replaced  brand new device to me, but so far, it has been the 3rd brand new Z1 compact device and I continued encountering the above issues again and again that I would appreciate to obtain direct support from SONY rather than endless change to new device but same issues are still there.
I recorded those abnormal screen shots, if necessary, i can upload those issues for your easy reference and check further.
looking forward to your solution and advice.
Cindy Peng
Solved!
Go to Solution.

@chrssen23 - I would advise first trying a software repair as below and if this does not work then please contact your local  Xperia Care team to look at getting a repair booked.
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
What are your thoughts about this forum? Let us know by doing this short survey.
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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