Z1 compact touch screen

hello, I bought the compact z1 for 3 months and a misfortune cell ended up falling and breaking the screen and touch screen, over the image works, because the phone is not released in Brazil where I live, I have to send to get the exterior product is an excellent product and do not want peder R $ 1,600.00 reais ($ 750 = U.S. dollars!), can someone help me? Thank you!

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
You would be best to speak with your local Xperia Care team regarding any service/warranty questions.
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Similar Messages

Z1 compact touch screen not working

hi bassically my screen on my z1 compact has a crack to i cant put my patern in to unlock the phone so i cant perform a factory reset before i send it off is there any way i can do this withought using the touch screen ?/

You can connect a mouse to your phone using a female USB to micro USB adapter (see URL below). Hopefully this will enable you to draw your pattern to unlock the phone.
http://www.amazon.co.uk/female-Micro-male-Connector-Adapter/dp/B005GI5H22/ref=sr_1_6?s=electronics&a...

Z1 compact touch screen and connectivity issues

Hi,
I bought a new Z1 compact in Feb 2014, I encountered issues that tool bar on the top moved up and down automatically and movely very fast on the first day, also, the new device auto turned on wifi, bluetooth then disconnected 3G connectivity (default) then the screen started to pop up different screens.
The vendor where i purchased replaced brand new device to me, but so far, it has been the 3rd brand new Z1 compact device and I continued encountering the above issues again and again that I would appreciate to obtain direct support from SONY rather than endless change to new device but same issues are still there.
I recorded those abnormal screen shots, if necessary, i can upload those issues for your easy reference and check further.
looking forward to your solution and advice.
Cindy Peng
Solved!
Go to Solution.

@chrssen23 - I would advise first trying a software repair as below and if this does not work then please contact your local Xperia Care team to look at getting a repair booked.
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Z3 Compact - Touch Screen Problem after Lollipop 5.1.1

After the Lollipop 5.1.1 installation I noticed that some keys while typing were just not working. After the installation of ScreenTouchTest I realized that there were a "black line" in the screen where it is unable to touch. I had it reseted with pc companion and still not working.What should I do ? It's just impossible to live without 20% of the screen. The locked phone have no issues. thanks in advance!

You should contact your local Xperia Care to get your phone inspected http://support.sonymobile.com/global-en/contactUs/ Settings > about phone > diagnostics > test > test the touchscreen

I updated to firefox 4 on my laptop (a touchscreen capable HP tx2z) and now I can't use the scroll on my mouse pad, I have to use my touch screen to scroll.

My computer is running windows 7, it's an HP tx2z touch screen laptop. My mouse pad scroll doesn't work on firefox 4. Also some features seem to missing such as the condensed menu bar and tab sorting that was spoken about in the introduction to firefox 4 video.

Apparently it's related to the Firefox plug in.
This isn't exactly a solution but more of a way to avoid opening PDFs with Firefox's plug in.
1. Highlight "Tools" from the Menu Bar in the top left of the screen (or click "Options" if using the Firefox Compact Menu)
2. Select to "Options
3. Select "Applications"
4. Look for "Adobe Acrobat Document" under Content Type and to the right under Action select "Use Adobe Reader (default)" instead of the using Adobe Acrobat in Firefox
5. Open a test PDF. It should open in it's own window now.
Again, not a complete solution but something that'll at least let you scroll with PDFs open.
More info here: http://forums.mozillazine.org/viewtopic.php?f=38&t=2171033

Z3 touch screen unresponsive

Hi, I'm having issues with my Z3 touch screen becoming unresponsive when using any sort of screen protector.
I have a Z3 compact with an Ultimate Shield tempered glass screen protector that works perfectly.
I have the same brand protector on my Z3 and it is infuriating to use as some touches go completely unregistered. I'm on my third tempered glass protector all of which have given the same issue.
Plastic film protectors dull the response less but I hate them. Is anybody else out there having a similar issue? Is it likely to be fixable by a software update?
Cheers,
Ben

Well, I've tried 2 different brands now (nillkin & ultimate shield) and both had the same issues. I'm reluctant to throw any more money at screen protectors as clearly something is not quite right.
I've been a fan of ultimate shield protectors up to now as I've had them on my previous 2 phones without issue.
Anybody had similar issues and found a brand that works properly?
Thanks & merry Christmas

Display, screen saver and touch screen questions

Hi,
I want to achieve the following under WEC7. I was wondering which way is the best to achieve it.
A device which has a running application. That application might start a UI or not.
When the UI is not started, then the screen is black with a logo.
When the UI is started, a screen saver is active after x seconds of inactivity of the touch screen.
The system/UI/screen saver respond to a touch screen.
Now, I'm using the sandard shell. But when I read the doc on MSDN, I understand that I would need the This Shell Client. Is it right?
For the touch, I'm using a ELO device and the driver is already working. But it seems to emulate a mouse. I would like it to act like a real touch screen device. I guess I need the following SYSGEN variables for it to appear like a touch screen?SYSGEN_TOUCHGESTURE, SYSGEN_GESTUREANIMATION, SYSGEN_PHYSICSENGINE
What about SYSGEN_TOUCH? Do I need it?
How do I develop a screen saver? Do I need the thin shell client or a may develop it even if I use the standard shell? Is there a framework for that?
Thanks for your help!
David

Thin Client in CE 6 had a screen saver option. It is likely in Compact 7 as well. Take a look at
http://msdn.microsoft.com/en-us/library/ee480586(v=winembedded.60).aspx

Problem push and hold on a Surface Pro tablet's touch screen

Hi,
I tried posting this before, but I can't find my origional post so I hope I'm not spamming accidentally.
I have a problem with my program on a Windows 8.1 Surface Pro tablet. I programmed a button to be 'push-and-hold', but when I touch the tablet nothing happens until I release my finger. This briefly controls the button. When I connect a USB mouse to the tablet, it responds normally; when I press the left mouse button: the button in my program goes down until I release the mouse button. I tried about every setting in the Touch section of the Windows control panel without any succes.
Does anyone have a suggestion?
Any help would be greatly appreciated.
Chris

Previous Post.
http://forums.ni.com/t5/LabVIEW/Press-and-hold-on-a-Surface-pro-touch-screen/m-p/2816346
If you clicked on your username and looked at your profile, you can see the messages you've created or replied to in the past.

Why did my brand new Ipod 5g 32gb touch screen stop working?

So I got this ipod from the Genius Shop for about a month. A few days ago when IOS 7.1 came out, I updated it. However, the ipod seems to lag a little. Today, I was charging my ipod and for some reason, when I turn it on, the touch screen stop working (the ipod is in perfect condition). The home button, volume button and the on/off button all works fine except for the touch screen. I want to restore everything on my computer, but I can't get pass the lock screen (the touch screen seems to stop working). I just can't do anything on this ipod anymore beside turning it on and off. I can't even power it off because the touch screen is no longer touchable. So how can I restore everything, or do something about this ipod to work again. Can I still take this back to the Genius Shop and get another one without additonal charge?

If the reset does not work try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Has anyone used a touch screen monitor with scxi.I am having video lock ups while using LV and MAX

I have a PCI-MIO-16XE-50 daq card (dev1) connected to a scxi-1000 chassis address 0 ID 1, with a scxi-1102,1163,1163,1162 slots 1,2,3,4 respectively.Cable is connected to daq card to 1102 card .Micro touch screen is used on com2. Have tried other serial ports 1,5. Touch screen works fine with windows until LabView and max is installed .Video lockups,Max failures occur.MAX seems to confict with touch screen.

Max is the NI interface for all the drivers. It may be a specific driver that is causing problems, perhaps NI-VISA. I would try installing things one piece at a time. Might want to start by uninstalling everything so that you start with a clean system. First install LabVIEW with no drivers at all. See if the Micro touch screen still works. Then try installing NI-DAQ. Install each of the drivers you need one at a time. If you don't need something, leave it out.

Touch Screen unresponsive after iOS 8 update

My 1 year old 64GB iPhone 5 touch screen started to become unresponsive after iOS 8 update
It's not consistent. Touch screen functionality will seize whilst phone is being used for either answering calls, typing messges, surfing, gaming etc and won't become responsive until it is turned off and on again (via power button). Home button is functioning with no problems.
As the phone is now out of its warranty period I want to verify if it's the OS that's causing this or do I actually have a hardware issue.

I have the same issue. iPhone 5, 1 year-old, not even a scratch.
Sometimes my touch screen works, sometimes not. When it works, it is just for some seconds, then some phantom touches start to happen all over the screen, but specially, when i'm typing, it types z or m, when I try to type something in, and it receives it, it will act as z or m again....
If I switch off my screen and switch on again... sometimes it will work, sometimes it wont... veeery unstable.
I considered downgrading to 7.1.2 but since I heard it is ilegal I decided to wait for a new iOS release.... any suggestions? (already wiped it and the issue continued...)
Is it really not recommended to downgrade it and have my phone funcionalities back?

IPhone 5S touch screen issues

Hi! I have a lot of issues with the touch screen of my iPhone 5S! the touch screen have areas without response! but not always the sames areas!
each picture represent the different areas without response in the touch screen! are not the same in some cases!
I´m writing from Argentina, so we don´t have apple store here to go to replace the cellphone or repair it! I could buy the whole touch screen and replace it by my self, but I don´t know if is only a problem with the touch screen or maybe an issue with the battery or other hardware components!
Sorry for my English! thank you in advance!

Hi there Psycho_ar,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/TS1827
-Griff W.

IPhone 4 touch screen not working

iPhone 4 touch screen not working properly. Sometimes it activates icon itself. After updating to iOS 6.12, it stop working totally.

Good Morning S.GOPINADHAN,
I understand your iPhone screen is black and you are not able to turn it on. The article below will explain what to do when your iPhone is not responsive. I'll also include instructions on how to back up your iPhone when you are able to turn it on.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
iCloud: Back up your iOS device to iCloud
https://support.apple.com/kb/PH12520?locale=en_US
Regards,
- Judy

HELP: iPhone 6 Keyboard/Touch Screen Not Working

Hello.
I recently acquired to an iPhone 6, which has been working properly for the last two weeks. Today, my keyboard/touch screen stopped working properly. When I am typing in iMessage, or trying to compose an email, enter a URL, or anything else that requires my touch keyboard, my "123" button that switches to numbers, punctuation, and special characters does not open. I updated my software to iOS 8.3., which switched to a new and "improved" emoji keyboard, but I did this after my keyboard had already become unresponsive. If I click on the emjoi keyboard icon to switch over, the "ABC" button to swtich back to QWERTY is unresponsive. This is REALLY frustrating! The phone is two weeks old, and I cannot use to for a huge chunk of functionality.
It's not a dead spot on the touch screen. When I am not trying to access the keyboard, that little bottom left corner works fine to open/use my Phone app.
I really don't want to reset my phone. Any other ideas?
I made a Genius Bar appointment for next Wednesday 4/15, but that seems like an eternity from now.
Please help!

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the Touch Screen . If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
Use iTunes to restore your iOS device to factory settings - Apple Support
Find an Apple Authorized Service Provider
iPhone - Contact Support - Apple Support

HP Spectre 13 touch screen malfunction

The touchscreen on my Ultrabook malfunctions in a seemingly random fashion.
It appears to randomly and independently trigger the touchscreen in a clearly visible vertical line about two thirds of the way across the screen.
The screen reacts as if it has been touched with a finger - but it has not.
Because these 'ghost' touches are so rapid, it completely trashes whatever I am trying to do at the time as the cursor moves to these random locations and it triggers the opening of mutliple additional webpages, changes to font sizes and screen resolution and prevents me from useing the mouse to try and close down webpages etc. The touchscreen malfunction is visible in all applications.
The only way to stop it is to press the power button until the laptop switches off.
I am not aware of a definite trigger, although at times I may have been trying to click on something with the mouse in the area where this 'flaw' appears to be located.
When I first got the laptop I thought it was some really grim virus and spent ages running and re-running scans,until I made the connection with the touch screen.
Then I wondered if it was something to do with particles or dust and spent ages cleaning the screen - but it happens when there is no visible contamination on the screen at all.
Has anyone else experience this?

Hi @Abby501
Welcome to the HP Support Forums!
I understand that you are having some trouble with your touchscreen. I am happy to assist.
It is hard to know, as yet, what the actual problem is: sensitivity, drivers, hardware, other software, etc. Please post the full product number. See the following, if you need help in finding that.
How Do I Find My Model Number or Product Number?
For now, you can see if you can try to adjust the touchscreen settings and see if it helps:
Press the Windows key which brings up the Start Screen
type "touch screen"
Click Settings
Select "Calibrate the screen for pen or touch input"
Select and configure as desired
Let me know if that helped.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Z1 compact touch screen

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