Z1 - Keep going black and unresponsive

Just bought new Xperia Z1 and phone has gone black and becomes unresponsive on several occassions. I have used the power and volume up button; however, this appears to be working less every time it happens.
Looks like this is a normal problem from this forum - anyone know what the problem/issue is and how it should be fixed? Is this a software issue or known problem with Z1 phone? I'm concerned as I just bought it less than a week ago and it's caused nothing but problems since.

Try below this
http://www.sonymobile.com/global-en/support/faq/xperia-z1/troubleshooting/the-phone-freezes-or-appli...
or repair software via PC Companion/SUS(Sony Update Service)
If still occur contact customer service
http://www.sonymobile.com/global-en/support/contact-us/

Similar Messages

  • My iphone 3gs keeps going black and to a "thinking" icon

    my iphone 3gs keeps going black and to a "thinking" icon and will do this for a long time and won't stop till I do a forced shut down.  It's all sporatic as to when it does this.  Plus it's adding pictures to contacts that don't normally have pictures and taking them away from ones who do have them.  Does anyone have any suggestions?  I have iOS 5.1.1 on it still b/c my iTunes won't download the newest verision of the iOS (yes I have the most recent iTunes on my laptop, yes I've tried multiple different times to download too) but I've heard others say not to put the newest iOS on the 3gs b/c it locks them up. 

    Try doing a reset on your iPhone,
    Reset your iPhone by pressing the 'Sleep' and 'Home' button at the same time for about 15 seconds or so. Your iPhone will then go through a reset / reboot procedure and will be ready for use within about a minute.
    Don't worry about doing this as you will not lose data or settings.
    Good luck and do report back.

  • Screen keeps going black and I can't get it to light back up

    I just purchased a "pinkberry" and am getting very frustrated with it. It keeps going black and no matter what buttons I push I cannot get it to light back up. I got it yesterday and charged it for about 12 hours so I know it's not that the battery is low.

    seems like a hardware problem. Return the device to where you bought it and claim a new one.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Why does my Ipad keep going black and then back to the apple logo.  It eventually goes to the start page but then blacks out again.  I have already rebooted several times with no luck!!

    Why does my Ipad 2 keep going black ahd back to the apple logo.  It eventually goes to the home screen and allows me to try something else but after about 30 seconds it happens again.  I have already rebooted several times? 

    Make Sure iOS is updated to the latest version
    Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
    If that doesn't work then reset the device by going to settings/general/reset/reset all settings

  • Illustrator 2014 goes black and unresponsive when saving.

    Since the latest version of Illustrator, every time I save a file (even very small ones), the whole interface goes black and is unresponsive.
    There's no dialogue telling me it's saving at all.
    Also it seems saving is a whole lot slower than with the previous version.
    I am on a Windows 8.1 machine with 32gb of ram by the way.
    Is this a bug that can be adressed?
    grts
    JD

    Hi dogmatic73,
    Is it happening to some specific document or with every document.
    If this is the case then try to reset the preferences of Illustrator.
    Please refer the following article on "How to reset the preferences".
    Illustrator Help | Setting preferences
    Please let me know if this no the case.
    Regards,
    Sumit Singh

  • My iphone 4 keeps going black and the camara light wont go of

    I dont know what happened, i left my phone downstairs came back down to get it and the screen keeps flickering then going black and the camara light wont go of . Can anyone help as i my phone is everything.

    Just reset your phone:
    Press the Sleep/Wake button & Home button at the same time, keep pressing until you see the Apple logo, then release.
    This should let you use the phone normally, no restore needed.

  • HT201412 My iPhone 5 keeps going black and then pops up the power down screen.  What is wrong?

    My iPhone keeps going to a black screen while I'm using it and then the power down screen pops up.  I updated the phone last night, but still having the same issue.   What can be the problem and how do I fix it?

    Try doing a reset on your iPhone,
    Reset your iPhone by pressing the 'Sleep' and 'Home' button at the same time for about 15 seconds or so. Your iPhone will then go through a reset / reboot procedure and will be ready for use within about a minute.
    Don't worry about doing this as you will not lose data or settings.
    Good luck and do report back.

  • Ipod touch 2nd ge keeps going black and locking itself whats going on?

    Okay so I'm browsing my apps or listening to music and all of a sudden *click* nothing screens black...odd. So I press the power button and it lights up and says "slide to unlock." So I do it and *click* black. "sigh" Power screen lights up I slide to unlock and it says "slide to power down."     ???? Press cancel and I slide to unock. AGAIN and screen keeps flashing "slide to unlock and before I can even move my thumb it goes black again and then after a few times of that it stays on. So whats going on? It syncs up to iTunes and eveything just like confusing me and being a pain in the tucas?

    Try #2 and #3 in link below. If neither work, you most likely have a hardware issue.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • IPhone screen keeps going black and buttons are unresponsive

    Hey everyone, I left my iPhone 5 on charging and woke up to find the screen black, as if it's been turned off. None of the buttons work and neither does hooking it up to the computer. I held the power and home button together to reset it and turn it back on. Luckily it worked, but after an hour or two the screen went black again. This has happened four or so times since yesterday and is getting quite annoying. Does anyone know what is the cause of this problem or how it can be fixed?
    Thanks

    To make sure that this is not software related, set it back to factory settings without using any backup:
    Use iTunes to restore your iOS device to factory settings - Apple Support
    If this does not work, contact Apple Support to get it serviced:
    iPhone - Contact Support - Apple Support

  • "force close" and screen goes black and unresponsive

    I purchased an original Droid phone for my son and myself back in June 2000 2010 we have been experiencing over a dozen issues the most recent one is that the screen goes entirely black. The power button doesn't respond and the only way to get the screen working again is to remove the battery and replace it.  And a day later the same thing occurs. We both receive error messages "force close" in the middle of a number of programs. Verizon behaves like we are the only ones experiencing these issues. They have behaved nasty while offering no help except to suggest we spend our entire week rebooting our phones and reinstall all the applications every few days.

    Have you performed a hard reset? 
    Performing a hard reset will remove ALLdata including the Google account, system data, application data, application settings, and downloaded applications. 
    Follow the directions below to perform a hard reset:
    From the home screen, touch the Applications tab(located on the bottom of the screen).
    Touch Settings.
    Touch Privacy.
    Touch Factory data reset.
    Touch Reset phone.
    Touch Erase Everything

  • MacBook screen keeps going black and won't reboot

    I have a 15" MacBook Pro, Early 2011 running 10.9.2. This rather alarming problem started recently, about two weeks ago:
    At random, my screen will "glitch out" and go black. This usually happens when performing some innocuous action like moving a window or opening a random app.
    When in this state, the MacBook will not wake up so I have to do a hard reboot. Then the system will not make it back to the Finder. It will get to a solid gray screen, I can hear the fan ramp up and then it will shut itself down again.
    The only way to reboot is to go into single user mode (command-S) and then run "/sbin/fsck -y" twice because the first run modifies my startup disk for some unreported reason. Then my MacBook will run fine for a couple hours before I have to repeat the process all over again.
    I've run Apple's Hardware Test and everything came up fine. I did some research and found this old article, which describes a similar bug in the MacBook model prior to mine (late 2010), which suggests some kind of known graphics card hardware bug:
    http://www.cnet.com/news/apple-acknowledges-2010-macbook-pro-black-screen-bug/
    Any solutions out there, beyond taking it to an Apple Store?
    EDIT: I subsequently found this discussion, which describes the same defect:
    https://discussions.apple.com/message/25002119#25002119

    I've found a solution — or rather a patch. I downloaded gfxCardStatus and set it as a Startup Item. It adds an icon and menu to Mac OS X's menu bar, and from there you can tell the system to use the "Integrated Only" graphics hardware instead of "Dynamic Switching."
    This apparently prevents the system from using the "Discrete Only" graphics hardware, which in my case was causing the crashes.
    This patch allows all graphics-intensive apps to run on my Mac, including iPhoto, Photoshop and SketchUp.
    Apple, when are you going to address this problem? Your hardware test apps failed to find any hardware problems.

  • 2nd monitor keeps going black and back on. How to stop that?

    Since installing MAVERICKS the 2nd monitor does not stay up all the time.
    It will go black for a few seconds and then comes back.  WHY?
    How to stop this?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Help!  My MacBook Pro screen keeps going black and I have to reboot.  I have sent the error report numerous times to Apple to no avail (See below).  I also took it into the Mac store and they reinstalled Lion to no avail.

    Interval Since Last Panic Report:  180115 sec
    Panics Since Last Report:          5
    Anonymous UUID:                    764A6CDF-38B8-42FA-86EE-E2A7E7C27370
    Thu Oct 27 11:16:27 2011
    panic(cpu 2 caller 0xffffff7f8098b04f): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff809fb8e000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 2), Frame : Return Address
    0xffffff807c0d2fb0 : 0xffffff8000220702
    0xffffff807c0d3030 : 0xffffff7f8098b04f
    0xffffff807c0d30c0 : 0xffffff7f80a7b13c
    0xffffff807c0d3110 : 0xffffff7f80a7b1fc
    0xffffff807c0d3170 : 0xffffff7f80d27749
    0xffffff807c0d32b0 : 0xffffff7f80a9a259
    0xffffff807c0d32e0 : 0xffffff7f8099498a
    0xffffff807c0d3390 : 0xffffff7f8099028c
    0xffffff807c0d3580 : 0xffffff7f8099155f
    0xffffff807c0d3640 : 0xffffff7f81801220
    0xffffff807c0d36f0 : 0xffffff7f81828a75
    0xffffff807c0d3770 : 0xffffff7f81813453
    0xffffff807c0d37d0 : 0xffffff7f8181384e
    0xffffff807c0d3820 : 0xffffff7f81813bf6
    0xffffff807c0d38b0 : 0xffffff7f81814817
    0xffffff807c0d38e0 : 0xffffff7f817cc0a4
    0xffffff807c0d3aa0 : 0xffffff7f81814f70
    0xffffff807c0d3b60 : 0xffffff7f817c910d
    0xffffff807c0d3bc0 : 0xffffff80006523be
    0xffffff807c0d3be0 : 0xffffff8000652c9a
    0xffffff807c0d3c40 : 0xffffff800065343b
    0xffffff807c0d3d80 : 0xffffff80002a3898
    0xffffff807c0d3e80 : 0xffffff8000223006
    0xffffff807c0d3eb0 : 0xffffff8000214829
    0xffffff807c0d3f10 : 0xffffff800021bb58
    0xffffff807c0d3f70 : 0xffffff80002ae8a0
    0xffffff807c0d3fb0 : 0xffffff80002d8383
          Kernel Extensions in backtrace:
             com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 2a000->0xffffff7f80c03fff
                dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f808b5000
                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f80918000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f808e0000
             com.apple.nvidia.nv50hal(7.1.2)[2E84958C-1EEC-316B-9F7A-68C368F83476]@0xffffff7 f80c04000->0xffffff7f80f25fff
                dependency: com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 2a000
             com.apple.GeForce(7.1.2)[61E6C721-447E-39D3-BAB8-2A661467B517]@0xffffff7f817be0 00->0xffffff7f8187dfff
                dependency: com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 2a000
                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f80918000
                dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f808b5000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f808e0000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11C74
    Kernel version:
    Darwin Kernel Version 11.2.0: Tue Aug  9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
    Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 1204461918012
    last loaded kext at 65185401410: com.apple.driver.AppleHWSensor          1.9.4d0 (addr 0xffffff7f81e98000, size 28672)
    last unloaded kext at 288377302774: com.apple.driver.AppleUSBUHCI          4.4.5 (addr 0xffffff7f81109000, size 65536)
    loaded kexts:
    com.vara.driver.VaraAudio          1.0.3
    com.apple.driver.AppleHWSensor          1.9.4d0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.26
    com.apple.driver.AppleHDA          2.1.3f7
    com.apple.driver.AppleMikeyDriver          2.1.3f7
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AGPM          100.12.42
    com.apple.driver.AppleIntelHDGraphics          7.1.2
    com.apple.driver.AppleIntelHDGraphicsFB          7.1.2
    com.apple.driver.SMCMotionSensor          3.0.1d2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.GeForce          7.1.2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.1
    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4
    com.apple.driver.AppleLPC          1.5.3
    com.apple.driver.AppleMuxControl          3.0.16
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUSBTCButtons          225.2
    com.apple.driver.AppleUSBTCKeyboard          225.2
    com.apple.driver.AppleIRController          312
    com.apple.driver.AppleUSBCardReader          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.0.1
    com.apple.iokit.IOAHCIBlockStorage          2.0.1
    com.apple.driver.AppleUSBHub          4.5.0
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AirPort.Brcm4331          512.20.18
    com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2
    com.apple.driver.AppleEFINVRAM          1.5.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleAHCIPort          2.2.0
    com.apple.driver.AppleUSBEHCI          4.5.0
    com.apple.driver.AppleACPIButtons          1.4
    com.apple.driver.AppleRTC          1.4
    com.apple.driver.AppleHPET          1.6
    com.apple.driver.AppleSMBIOS          1.7
    com.apple.driver.AppleACPIEC          1.4
    com.apple.driver.AppleAPIC          1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient          167.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1
    com.apple.driver.AppleIntelCPUPowerManagement          167.0.0
    com.apple.driver.DspFuncLib          2.1.3f7
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOSurface          80.0
    com.apple.iokit.IOBluetoothSerialManager          4.0.1f4
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.4
    com.apple.driver.AppleHDAController          2.1.3f7
    com.apple.iokit.IOHDAFamily          2.1.3f7
    com.apple.iokit.IOAudioFamily          1.8.3fc11
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.ApplePolicyControl          3.0.16
    com.apple.driver.AppleSMC          3.1.1d8
    com.apple.driver.IOPlatformPluginFamily          4.7.5d4
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.0.16
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.nvidia.nv50hal          7.1.2
    com.apple.NVDAResman          7.1.2
    com.apple.iokit.IONDRVSupport          2.3.2
    com.apple.iokit.IOGraphicsFamily          2.3.2
    com.apple.kext.triggers          1.0
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.1f4
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.1f4
    com.apple.iokit.IOBluetoothFamily          4.0.1f4
    com.apple.driver.AppleUSBMultitouch          227.1
    com.apple.iokit.IOUSBHIDDriver          4.4.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.1
    com.apple.iokit.IOUSBMassStorageClass          3.0.0
    com.apple.driver.AppleUSBMergeNub          4.5.3
    com.apple.driver.AppleUSBComposite          3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.1
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.7
    com.apple.iokit.IOCDStorageFamily          1.7
    com.apple.driver.XsanFilter          403
    com.apple.iokit.IOAHCISerialATAPI          2.0.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.1
    com.apple.iokit.IOUSBUserClient          4.5.3
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IO80211Family          411.1
    com.apple.iokit.IOEthernetAVBController          1.0.0d5
    com.apple.iokit.IONetworkingFamily          2.0
    com.apple.iokit.IOAHCIFamily          2.0.7
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOUSBFamily          4.5.3
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          165.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          331
    com.apple.iokit.IOStorageFamily          1.7
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.4
    com.apple.iokit.IOPCIFamily          2.6.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f15
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.100.98.75.18)
    Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

    Looks like an issue with the GPU or with VRAM. You do have a third-party extension loaded, so you might try working in Safe Mode to see if the panics cease. If they do then uninstall the software for VaraAudio to determine if its driver is the cause. Also disconnect any third-party peripherals.

  • How come my ipad keeps on going black and white with the lago

    hi
    i was just on my ipad trying to get music off my ipad to my laptop than a note came up and said do u want to update your ipad i than press update 30 mins later my ipad keep going black and white with the lago
    pleases help me or tell me what i can do with this/fix

    The update does take time and 30 minutes is not unusual. Is there anything else happening on your screen such as a long bar that fills in very slowly?

  • I'm using CS6 created a new document. trying to use my layers and my work keeps going black. when I

    I'm using Photoshop CS6, created a new document. trying to use my layers and my work keeps going black. when I click on the workspace  i am able to see my work but when I move my mouse any little bit it goes black again.

    Good day!
    Does turning off »Use Graphics Processor« in the Performance Preferences and restarting Photoshop have any bearing on the issue?
    Regards,
    Pfaffenbichler

Maybe you are looking for