Z10 - 10.2.1 to 10.3.1: One year of camera pictures missing after updating

Hello,
After updating a Z10 from 10.2.1 to 10.3.1, I have one device (out of 5) with one year of pictures that are unaccounted for (April 2014 to before the update). The Z10 has a SD card but pictures were always saved on the Device storage. The BlackBerry Link full backup file size dropped from 7.64GB to 4,44GB after updating the device, so the pictures are clearly not there anymore.
I always backup devices before updating, so I was able to recover the missing pictures, but this is not acceptable behavior ... Seems to me to be a very serious bug.
Very similar to this post:
Missing camera pictures and saved picture files following OS update from 10.2 to 10.3
https://supportforums.blackberry.com/t5/forums/replypage/board-id/Z10/message-id/74141

Confirmed that the same bad behavior is there now that the calendar has rolled forward to May.
Like I said this raises the question of what else is broken in the basic functionality of an essential app.
BlackBerry folks reading this - hope to you see you reproduce the bug, and acknowledge ingestion of a bug report into your internal bug tracking system, for priority fix on next OS release.
Others reading this, if you reproduce the bug (should be easy) - please add comments as you see fit, to get BlackBerry's attention on this one.

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Many contacts are not visible to alphabetical browse on Contacts after update to OS 10.2 on the Z10

After updating to 10.2 on Z10 many contacts do not appear on the Contacts list, but if I search for them, I get them one at a time. I can't browse for them, but they are still in a file somewhere. That file is no longer fully connected to the Contacts app, it seems. I'm going to call the two alternatives the "browsible" list when I refer to the Contact app working correctly and lsiting the contact alphabetically; and the "non-browsible" list, when I can only find them by a search.
One other thing of interest. When I add a contact that is in the same name as one on the non-browsible, I will get a message asking me if I want to replace the [old] contact. If I say yes, the new contact listing joins the hidden list and replaces what was there. If I say no, I get the contact added to the browsible Contact app. Thereafter, if I search on that name I get two hits: one is the old, non-browsible entry and the other is the new one that is browsible.
I did the 10.2 update when I was running the older BB link on a WinXP computer and it did not work to create a back-up, so I can't try restore. I now run Win7 64-bit and the new link seems to work okay, but that was installed after I upgraded to 10.2..
Any suggestions as to where I go to find the hidden contact entries on the non-browsible list? And how I get them to appear on the alphabetical, browsible, list when Contacts is opened?
Thanks for all answers.
Ken

That's another odd thing. I did make a big effort to back-up the Z10 before the update to OS 10.2.1. But, it appears to me that by downloading the new OS to my computer [T-Mobile never does push the BB updates, not as long as I've owned it, which was a few days before the US distro, when I got hold of one for the South American market in Miami Breach] it seems to have removed my installed BB Link from my laptop. And my back-up files are empty.
Last time something like this happened. there was a workaround. Do this, do that, and suddently the contacts that are lurking somewhere on the phone, appear. I was hoping for this again.
If this is a known issue, why is it not featured on the BB page where the installer was located? I would never have downloaded OS 10.2.1, if I was warned I might lose my contacts and texts.
A sorry mess.
Ken
PS Note I corrected "visible" to "invisible" in the title of this thread

I have a problem my blackberry z10 after update os version 10.3.1.1779

I have a problem After update os version 10.2 to 10.3.1.1779 in my BlackBerry z10 .I lost my whole data after phone switch off and all setting are reset. Please anyone help me to resolve this issue.

Hi and Welcome to the Community!
Here is a KB that discusses that error:Article ID: KB36747 All data is deleted following a manual restart of the BlackBerry 10 smartphone and a blue LED is displayed during boot upHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you. If it does not apply, then the next recommended action is for you to do an OS reload via LINK.
Good luck and let us know!

Problem after update Z10 (stl100-1) to 10.3.1.1565

Hi, after update my Z10 to the lastest version the device start to work very very slow.
What can I do?
Regards.

Known issue. BlackBerry investigating. See and watch http://www.blackberry.com/btsc/KB36787
- Ira

Address Book issues after updating Z10 to 10.2.1.2977

I purchased new Blackbeery Z10 last week, I updated phone software directly over Wifi by phone (not used computer)
After Update:
No Sim contacts
No phone contacts
unable to create and save a new contact
please provide a solution ASAP
Best Regards
Shailesh Kumar
Solved!
Go to Solution.

Hi and Welcome to the Community!
It sounds like something perhaps went wrong in the update you performed...I'd suggest a clean OS reload via either LINK or AutoLoader:
http://supportforums.blackberry.com/t5/BlackBerry-10-Smartphone/How-to-Reload-your-Blackberry10-OS/t...
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Article ID: KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Z10 After Update Crashes

Hi guys,
This is my first time using a BlackBerry phone. I have is a BlackBerry Z10. One morning, I got a notification to update the phone from 10.0 to 10.1 so I updated it. Then after the restart, I've experience lots of issues and I don't know how to get it back to its functional state:
* Crashes on: Calendar, BBM, BlackBerry World, Remember, Music, Story Maker, Foursquare, Games, Clock, Compass, File Manager, Print To Go* Doesn't load/continue: Phone, Text Messages
* Systems Settings > Account doesn't load/show anything
* BlackBerry Hub is just a black screen, no notifications
* Opening a PDF in Adobe Reader would crash
* Screen Orientation in Browser is distorted
Here are the solutions I tried:
* System Wipe - Didn't worked.
* 5-Swipe Trick - Didn't restarted the Hub.
* Access Music/Games to access App World - Music/Games themselves crashes
* Access appworld://games, appworld://parentalcontrols - App World just immediately crash
* Access Settings > Parental Controls > BlackBerry World - It didn't load.
I tried to update the phone after the factory reset, but the problem still persists.
Thanks in advance guys,
Paul

Hi Paul,
Sorry to hear you're having an issue with your BlackBerry Z10.
We would need to analyze device logs on this issue to further investigate.
Contact your mobile service provider and ask for a support ticket be opened with BlackBerry
Thanks!
-HMthePirate
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Z10 PrObLeM afTeR upDaTe

is it only me or someone else also is facing same issue? after updating my z10, when i send an email from the phone, it looks fine on the phone, but when it reaches to the recepient outlool, many letters are replaced with "=" and the following appears at the bottom of the email:
=
Sent from my BlackBerry 10 smartphone.
= =table width="100%" style="background-color:white;border-spa=ing:0px;"> =div id="_persistentHeader" style="border-sty=e: solid none none; border-top-color: rgb(181, 196, 223); border-top-width= 1pt; padding: 3pt 0in 0in; font-family: Tahoma, 'BB Alpha Sans', 'Slate P=o'; font-size: 10pt;">

Yes, of course it is. Well, I'll upgrade my user to the latest software version and then report back here to let you know whether that's fixed the issue or not. Then you can either wait for that software upgrade over there or pray that someone else has a solution! Fingers crossed.

BB z10 won't start up after updating to bb link

I accidentally dropped my phone on the floor, and it won't start up.
here are the following steps that i already did:
1. I already tried to update it on the bb link, after successfully updating i remove the usb cable, however it didn't start up. everytime i try to do a hard reset it automatically turns off, even when im seeing the blackberry logo on the screen. it goes off again.
2. i tried also to charge it first and then the blackberry name appears on the screen it will also automatically turns off and after that it will charge only and then again the blackberry name appears on the screen same thing happen again.
3. I tried to uninstall the bb link to my computer and install again the bb link then update it again, after the successful update. still no changes happen
4. I also tried to update the bb z10 os, in a hard way through internet explorer, nothing change still won't start up.
There's one thing that i've noticed everytime I plug the usb cable on my phone, through the computer and access the bb link, it will connect and then it will disconnect it goes on and on, as i seen on the screen. I updated the usb cable plugging in,thinking that can fix the problem but still nothing change.
I know that my bb z10 works fine up to now, because there is an instant that the bb logo appears on the screen completed loading and i can navigate it for a while like changing the language and connecting to a wifi, and the logo of my sim card appears on the screen, however it will take few seconds only, and then it will turn again to the same situation that occurs on my phone.
Please help me find a good solution regarding on my phone problem.

Since this occurred right after dropping your device it's probably damaged internally. Not much we can do here for that.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
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Z10 fails to work after updating to 10.1.0.273

I updated my Z10 this morning and it is now not functioning! I can't open any apps, including BBM. If I shut it off and turn it on again, I can open some apps, but as soon as I go to the Hub, i get a message that says "preparing the Hub" and then nothing works.
I have tried updating from Blackberry Link on my Mac, but that doesn't work either. I am out of ideas (and patience!)
Any suggestions?

Yes, mine worked fine before "update" too....
I wonder if we are going to have to wait until 10.2 before we are working again?
This is so COMPLETELY frustrating!

Z10: SD-card erased 12h after update (?)

Yesterday I updated my Z10 to version 10.1.0.4181. After this update I have lost all my text messages. But today I've made a trip from Belgium to France by high speed train as I did several times in the past. Today after two houres of listening to music stored on the SD card (16Gb), my Z10 did something strange. The volume went up to the highest level and it was like in scan mode: 20 sec of a song and then the next... Also was it blocked. After off/on there was no more music on the SD-card; Also all the images were gone... after removing the SD I could see some files trough wondows explorer on my laptop.The SD was used for 14 Gb while the explorer couldn't find a file: all was empty. (downloads, camera, music,...) I formatted the card and put again the music on it and it works again. Lucky I take every two days a backup so I did not lose anything. What did I wrong? What can I do to prevent this? or is it caused by the update? Thank you for your help!!
If it ain't broken, you don't need to fix it!

Hey vl2431,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
It is hard to tell what has happened to the SD card, after you restored the media files back on the SD card did the issue happen again? I would suggest monitoring the issue and let me know if any strange behavior happens again.
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

My BB Z10 won't restart after update

I did a software update on my BB Z10 today...it installed fine...but now it won't restart. Its stuck at the BB symbol and I've tried everything. Help??

remove battery for 5 minnutes and then put back in
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My z10 keep getting hot and battery fast drop after update to 10.1.0.2312

hi,,
anyone have the same problem with me??
im singapore user,, i update my z10 2 days before, then after that my phone keep getting hot,
and battery done in 3hous without playing anything..................
anyone know how to fix the problem????
thx!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Read this article on how to reload your OS.
How to reload the production version of the BlackBerry 10 OS on a smartphone currently running a dev...
Thanks.
NOTE: Backup first!
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Z10 does not want to charge with AC after update

Hi, please can anyone help. After the newest software update (Im now on 10.2.0.424 ) my Z10 does not charge if plugged into an wall socket. I can only charge via my pc or laptop. This is very annoying as I charge my phone at night time. How do I fix this......
Thank you
Louise
PS : How do I get into the battery settings ?

It may have something to do with the update and it could also be the night time charging (not really recommended)
Try a reset: When powered on hold down the power button for 10 seconds.
If it does not help post back, someone else may have another solution.
Also consider the below if you do not find a solution.
You can restore your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.
To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.
Once Wiped reconnect your phone to your computer and install your stuff.
http://us.blackberry.com/software/desktop/blackberry-link.html
http://ca.blackberry.com/software/desktop/blackberry-link.html

Z10 Location services kaput after update 10.2.1.537

I updated my phone to 10.2.1.537 recently and noticed after that my location services do not work at all anymore. My location services says that it is on under settings but it will not locate me when i open an app. I usually use gasbuddy app and native blackberry maps and when i open the app it shows me where i was last before the update and says that location services are off when they are definitely on since i manually switched it on in the settings. I have tried turning location services off and on many times, restarted my phone hard and soft restart and have done a system restore (due to the picture password malfunction after update the picture password would not let me into my phone after crashing 2 days afer update) much to my dismay since i have downloaded and deleted a bunch of apps since my last backup. I am wondering if this a common problem or is blackberry planning on fixing this or if there are any patches or some tricks of any kind that i can use to make my location services to work again. Definitely not happy with the new OS, thats not to say that they didnt put alot of new exciting features into the new OS but for me this has been awful as i have been without a phone essentially since the update. All help is appreciated, Thanks Mark

markymarkwahlberg wrote:
I updated my phone to 10.2.1.537 recently and noticed after that my location services do not work at all anymore. My location services says that it is on under settings but it will not locate me when i open an app. I usually use gasbuddy app and native blackberry maps and when i open the app it shows me where i was last before the update and says that location services are off when they are definitely on since i manually switched it on in the settings. I have tried turning location services off and on many times, restarted my phone hard and soft restart and have done a system restore (due to the picture password malfunction after update the picture password would not let me into my phone after crashing 2 days afer update) much to my dismay since i have downloaded and deleted a bunch of apps since my last backup. I am wondering if this a common problem or is blackberry planning on fixing this or if there are any patches or some tricks of any kind that i can use to make my location services to work again. Definitely not happy with the new OS, thats not to say that they didnt put alot of new exciting features into the new OS but for me this has been awful as i have been without a phone essentially since the update. All help is appreciated, Thanks Mark
Location Services are part of some apps. They may be using the GPS feature as well as the Network to give you a more precise lock on your location. You said you are using gasbuddy app but location won`t work. Are you having this problem with the Blacberry Map? What other apps you have that are using Location Services?

Z10,Q10 & Z30 slow restart problem after update to firmware 10.2.1.1925

Hi, I have just updated our blackberry Q10 and Z30 to new firmware, which is fantastic! I point out a problem, probably a small software bug.When I turn on the Blackberry reboot is really slow and spend a few minutes before I was prompted to enter the PIN code of the SIM card.The problem is the pin code of the SIM card: If you take this option, restart will be as fast as before! I hope that will be soon released an update that resolves this problem.Thank You Hello.

Thanks for clarifying, hopefully someone from BlackBerry will pick this up and it will be fixed in a future release.
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Z10 - 10.2.1 to 10.3.1: One year of camera pictures missing after updating

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