Z10 and BBM just not working!!!

Question

I have just recieved a Z10 that I am trialling for my company (currently we have 200 iPhones 4's)  and first impression is that its awesome! BUT I cannot use BBM whats so ever!
I put my old BB ID in from when we had BB Storm 2 years ago but all I get is 'Restoring your BBM information' now I know that as a company we all had Storm 2's 3 years ago and moved to iPhone 4's when they were released.
My issue is that it sems if you had an old version of BBM that this issue will happen, so if you take 200 existing BB users who want to use BBM again for communicating with colleagues I can see the iPhone 5 being the preferred handset if no one can use BBM!
Please can someone tell me how the hell you resolve this, I have security wiped the handset 8 times today with no success!!!!
If this is going to be an issue that until a fix is available I think BB will have a lot of people reviewing the phone who will decide its not for them.
Please help I love this phone and I have to admit the iPhone 5 I would rather leave!
Thanks in advance
Dan Orchard

Answer 1

Interesting...I'm not sure how your iPhone plays into this, since you used the BB ID from the Storm2...but if O2 says that the account attached to the Z10 definitely has no BIS, then that's not the issue.
Does BBM work via WiFi? Did O2 look at anything else? After all, BBM remains part of the service plan for which you pay O2, so they should provide support, including escalation up to BlackBerry if necessary.
Also, there have actually been widely various reports here as the carriers proceed with the necessary reconfigurations of their networks to accommodate both BB10 and prior devices. Some reported their carrier (I can't recall which) telling them that they must keep BIS in place until that network reconfiguration is complete. Others report their carrier saying that having BIS in place impedes things. And still others report services stopping, starting, stopping again and then starting again -- all for both BB10 and prior devices. Further still, folks report different answers from their carrier when they call back...it's a little crazy with the carriers, I fear.
So, I think perhaps you need to pursue deeper with O2...as BBM should definitely work. And as that's part of your services from O2, they must take the responsibility for resolution.
Good luck!
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