Z10 and BBM

Hi,
The most recent BBM update does not seem to work on my Z10 (AT&T version 10.2.1.3014). When I open BBM I get that ad about stickers, attempt to click Exit or Continue and then the program just closes and I'm back at my start screen for the phone with my app icons.
I've attempted a restart, a battery pull, even trying to recover a large number of the apps/programs using a backup I had on Blackberry link from Feb. 14th of last month. No luck with any of those.
Obviously the z10 won't let me delete and reinstall the app either.  I'm a bit stuck on what to try next short of wiping the phone back to factory defaults and starting over.

Make sure you are reboting the device in the right way:
Do a simple reboot on the BlackBerry in this manner:
With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. 
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Similar Messages

  • Z10 and BBM just not working!!!

    I have just recieved a Z10 that I am trialling for my company (currently we have 200 iPhones 4's)  and first impression is that its awesome! BUT I cannot use BBM whats so ever!
    I put my old BB ID in from when we had BB Storm 2 years ago but all I get is 'Restoring your BBM information' now I know that as a company we all had Storm 2's 3 years ago and moved to iPhone 4's when they were released.
    My issue is that it sems if you had an old version of BBM that this issue will happen, so if you take 200 existing BB users who want to use BBM again for communicating with colleagues I can see the iPhone 5 being the preferred handset if no one can use BBM!
    Please can someone tell me how the hell you resolve this, I have security wiped the handset 8 times today with no success!!!!
    If this is going to be an issue that until a fix is available I think BB will have a lot of people reviewing the phone who will decide its not for them.
    Please help I love this phone and I have to admit the iPhone 5 I would rather leave!
    Thanks in advance
    Dan Orchard

    Interesting...I'm not sure how your iPhone plays into this, since you used the BB ID from the Storm2...but if O2 says that the account attached to the Z10 definitely has no BIS, then that's not the issue.
    Does BBM work via WiFi? Did O2 look at anything else? After all, BBM remains part of the service plan for which you pay O2, so they should provide support, including escalation up to BlackBerry if necessary.
    Also, there have actually been widely various reports here as the carriers proceed with the necessary reconfigurations of their networks to accommodate both BB10 and prior devices. Some reported their carrier (I can't recall which) telling them that they must keep BIS in place until that network reconfiguration is complete. Others report their carrier saying that having BIS in place impedes things. And still others report services stopping, starting, stopping again and then starting again -- all for both BB10 and prior devices. Further still, folks report different answers from their carrier when they call back...it's a little crazy with the carriers, I fear.
    So, I think perhaps you need to pursue deeper with O2...as BBM should definitely work. And as that's part of your services from O2, they must take the responsibility for resolution.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Woes of the Z10, and now i want to use it as a backup phone for my contacts and data. Can I?

    Ok, this has been a real nightmare. I am an extensive user of BB since OS4. Wanted to try the new Z10, so I got myself a spanking new one. With my prior experience in switching devices, it would be a cinch. Transfer device over via blackberry desktop software, change the emails via BIS, and I'm all sorted out. 
    OMG dear blackberry. You made me jump through so many hoops I felt like a circus dog.
    Blacberry desktop doesn't work with the Z10. No one told me. I had to find out the hard way after not being able to detect the phone. wasted half an hour of my life. Downloaded Blackberry link. Transferred my contacts and everything over, couldn't be happier.
    Hurrah, thought the nightmare was done. It was just starting.
    Micro sim. Not everyone has a microsim cutter lying around. Great. Troop off to the shop. Figured after I get the sim cut, I could also transfer the emails via BIS server. So that's what I did. (oh by the way, having to buy a micro SD card was also a pain in the A but still acceptable). The BIS server detected the change in device so it disabled my emails. No problem. Until the technician told me at the store-sorry-BIS DOESNT WORK WITH Z10. Whaaaaat? Come on blackberry! Now its just normal emails, similar to that of iphone and samsung. Emails were your best feature. Ok, this I can stomach. What I cannot stomach is...blackberrry, you just killed your frequent traveller who needs international roaming. BIS emails and BBM was wonderful. I could get by travelling from country to country on 50mb a month unlimited. Apparently not anymore. I need a full fledged international roaming plan that will cost me an arm and a leg. This is insane. 
    Finally I had the Z10 working. I manually entered all my emails. ( i have 9 emails. Thank god they are all gmail based, especially for work, if not I would have ripped all my hair out). For the whole 2 hours, I looked at it and hated it. It was hard to use, I had to keep swiping up and to the right, sometimes it wouldn't swipe well, sometimes I couldn't tell if it was swiping or not. Neither did it help that Whatsapp hasn't even been sorted out on the Z10. Whatsapp is my life. My family's on it. My friends are on it. My suppliers and my customers are on it. Oh wait. Z10-well, you can download it from the appworld, but it doesn't install. Thinking it was a problem with the downloads, I kept at it..only to have the technician tell me, "sorry, Whatsapp not working on Z10, too bad"...anyway I made up my mind to go back to the Torch. So thinking it would be as simple as changing the hub ID on the Z10 and then reactivating the Torch. All will be well. Wrong. 
    I had to run to another tel shop to beg for a spare sim shell so I could stick the micro sim into it and have it back as a normal sim. Another 2 hours of my life later, I realise-changing the hub ID on the Z10 doesn't change anything. It doesn't mean you can just use the original hub Id and all systems are go on the first phone. Changing the hub ID means changing the original one. Argh. This was so frustrating especially when the BIS server refused to switch back to the old device. Ever clicked on detect device 200 times? Well that would be me. Eventually I figured it out. Change back to the old hub ID, security wipe the horrible thing, log in with the original hub ID and reset the device via BIS server. Finally, order is restored.
    Which leads me to my question. I am thinking of porting over my contact list and data to the Z10, and using it as another phone in another country. However I want to use a different Id from my Torch since it is considered a different device but with the same data. Will blackberry link allow me to do this, or will it only switch the data provided the hub ID is the same?
    Blackberry, hand over heart, I'll use the Torch till it dies ( I just changed out the nav pad cause it was completely worn out and would act wonky in sunlight- I call it the blackberry vampire version) and after that I'm off to another smart phone platform. You've made my life miserable. It was great while it lasted, but I'm going to be migrating to another platform eventually. Thanks for the memories.

    Hello,
    BlackBerry 10 has always been advertised as a revolutionary change from prior...not an evolution. And you have both now learned the hard way just how detailed that change is. As with so many things, the assumptions made from past experience with BB are not useful for this very significant change. Rather, research done prior to purchase is the most useful activity one can undertake.
    For BB10, BIS is not required. Indeed, on some carriers, having BIS on the account actually impedes some services for BB10. BB10 uses a full on-device ActiveSync client for email now. BIS-handled email is gone...as are "hosted" email accounts (though you can get 1-year of forwarding).
    Migrating of data from old to new involves many choices before beginning. For example, if you are not afraid of placing your Calendar and Contact data "into the cloud", the Z10 can excellently synchronize that against many different providers (many more than BIS ever could). Done correctly, one can attain full end-to-end OTA synchronization of Calendar/Contact data between Outlook desktop client (and perhaps others, though I've not tested), a Z10, a PlayBook, and more (for me, I've got 2 Outlook client instances, one Z10, one PB, and one Droid...all working beautifully OTA).
    Traveling is no more challenging than in the past...your specific device must be able to function on the networks upon which you wish to roam...this is no different from before (e.g., a GSM-only device simply cannot roam on a CDMA network). To compare specifics, I've found this useful:
    http://www.bbin.in/en/2013/03/03/4-types-blackberry-z10-models-fits-better/?utm_campaign=4-types-of-...
    There are many other differences...but please try to let go of what was before, for pretty much none of it applies anymore. BB10 is revolutionarily different from before.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Opening Blend, I'm met with TWO device choices my Z10 and another that I don't recognize

    Actually, when I first open Bland on Samsung Tab S, I see my Z10.  I enter the Password.  It goes through some process and then I am met with TWO device, the Z10 and Device-xxxx where I guess XXXX is some partial PIN number but I don't recognize it.  So I then have to reselect the Z10 and again enter its password.  Basically logging in TWICE.  Somewhat irritating but I'm more curious what's the other device and how do I eliminate it.  Going to BBID site I don't see any place to specify devices associated with my BBID.  And it is not the partial PIN of either of my Playbooks (heaven forbid Blend from supporting BB's own devices).

    f2 wrote:
     So, I gather it is some residual device that BBID had/had associated but I don't know where to go to remove it from the pool. 
    The current Z10 replaced a defective one about a year ago and I don't recall its PIN number. 
    Where does BBID store the devices that share it? 
    I will charge the 9930 and see what its pin is.
    I think that is likely it.
    ON a PC, login to www.bbid.com and see if that device is still listed and you can remove it there.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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  • Flaw in SMS and BBM Keyboard Layout

    Hi, I've been using the Z10 for a couple of months, and I think the keyboard layout for SMS and BBM is flawed because the PERIOD is located next to the SEND button.  This has caused me to accidentally send messages when I am typing too quickly.  I think a better layout would have the EMOTICON icon exchange positions with the SEND buttion.
    Solved!
    Go to Solution.

    keithbergoff wrote:
    In Hub - More - Settings - Text Messages.
    Use Enter Key To Send - Set to 'Off'.
    'Send' now becomes 'Carriage Return'.
    Yes, to this.
    And to Knotty's ... tap the spacebar twice for period.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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  • VideoChat with Z10 and PlayBook

    just posted on the PB forum 
    I dont know how to share if not just posting here
    Hi all
    I dont know where to post I choose here but i would like  to post or to share with the Z10 forum as well
    PLEASE admin . and Mods ..
    .can you share  or post  with everybody.else ..
    thanks... in the mean time I will post on my local forum
    any whoo
    Im the proud and Lucky owner of a Z10  and 2 Playbooks ( no complains at all)
    and here is a little info  of how  all started...
    I have 2 little girls  9 and 10   and they  where playing with the PBs around the house doing the video chat
    and while they were hiding in places..
    then I thought wouldnt be nice if you can chat with the Z10 the same way?????
    well  one day I grabbed one PB
    * I opened video chat:
    * I add a New contact :
    * name -  last name :   Z10   -   BB
    * then I enter the Z10 Pin :      548XXXCD
    then click .....save
    then right there hit to connect with the Z10  and BANG ...I got the video call on my Z10 Wohhohooo
    well it was an 80 % connection.. and the  voice was choppy... some times freezing
    Maybe because the Z10 and that  one  PB share the same BB-id .?? and E-mail ??
    .My wife took the other PB to a trip.. cant try right now,
    THEN I went to the Z10
    open contacts:
    add new one:
    Name - last name  ---     PLay  Book
    PB pin:   --------------------  2434XXX
    save.
    opened BBm and invite contact...  sent the invite..
    well it didnt work ....  Im still waiting on the acceptance  wich I never receiven on the PB
    I tried  outside ,inside the house and around the Block ,
    with BBm close  and BBm opened
    worked fantastic..well for that little bit that worked.....
    no need to be on the same  page like Skype or other video chat..
    so far only from PlayBook cam make a call to the Z10 / BBm
    but I cant from the Z10 to the PB
     PLease try if you have  a PB and Z10
    its a fantastic way to connect with a native app instead a thirds party
    I would like to know how to fix this..
    I need some expert advice thanks..
    should we push Blackberry to do something about it ??
    or a good app for this????

    Lou,
    My son actually calles me on my Z10 via Playbook with video chat and works amazing.  But I can't call him from my Z10 to Playbook, because when I got the playbook, I registered my BB ID same as my Z10.. The only way to make the Z10 call the Playbook is to have a diffrent BBID assoicated with the playbook. This can be done, but a secure wipe has to be done on the playbook and any software you bought would be gone.  The other way it would work is if Blackberry Installs BBM on the playbook then it would solve the issue.

  • What is the best strategy to use both Z10 and Q10?

    Assume I have both a Z10 and Q10 and I'd like to use it on alternate days, what's the best strategy to do so?
    BBM should be fine with the same BlackBerry ID and it can just keep switching between the 2 devices.
    If I am using local contacts and calendars, is there an easy switch to keep them sync on both Z10 and Q10?
    There are also other information to sync in Password Keeper, Remember...etc.
    Is there a solution?

    Hello,
    For calendar and contacts, there is this:
    http://supportforums.blackberry.com/t5/BlackBerry-Q10/How-To-OTA-Sync-BB10-and-non-BES-Outlook-Overv...
    With that, I actually keep all of the following in sync:
    Two instances of Desktop Outlook (2007 and 2010)
    Z10
    PlayBook
    Outlook.com
    And, before I decommissioned it, also an Android device. Any device that can synchronize with Outlook.com can use this solution to keep in sync for calendar and contacts. You, of course, need to not use solely local contacts and calendar but instead keep them synchronizing with Outlook.com.
    For the other things you mention, I know of no solutions other than backup/restore...but I do not recall if LINK offers the selective method for those.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Help Please Blackberry Z10 and Microsoft Exchange

    Hi I have been a happy BB user for many years and was happily using a BB torch on Vodafone for last 3 years. Several mail boxes set up on phone, usual hotmail , gmail as well as office mail boxes via Microsoft exhange. Have never used BES
    Upgraded to a Z10 and spent 3 long frustrating days trying to get the phone to talk to my SBS 2011/ Exchange 2010 
    Active Sync didn't work and every other attempt failed. We actually had a Microsoft engineer on site who also failed, yet connected his iphone in about 20 seconds
    After many lengthy telephoe cnversations with Vodafone, their second tier technical support told me that there is a software issue and it is not possible to send and receive email for exchange mailboxes on the Z10 without BES software. I was told that this was a known issue and there would be a fix within a month. That was 2 weeks after the Z10 was launched, it's now nearly June and there still seems to be no fix in sight.
    Does anyone out there know anything about this ? Is it a network specific issue with Vodafone ?
    I returned the phone as it was useless if i couldn't work with my office email and went back to my trusted Torch - it is no falling apart and I need to upgrade to something very soon - getting very close to moving to a Galaxy.. Help.....

    Mrhappyperson wrote:
    Vodafone have been very specific that it is not possible to configure the Z10 to work in conjunction with an exchange server without runnig BES, which we don't. 
    The statement, made that simply, is definitely not accurate. Exchange can face OWA to the Internet, and ActiveSync can be activated within OWA, with which a Z10 (generically speaking) can indeed integrate to. But, you've still not revealed what you face to the Internet, so it's only possible to talk generically for your situation...not specifically.
    As the other contributor stated, they have BB10 OS 10.1, which seems to have in their case broken this particular function. You've not stated your BB10 OS level, so all we can work from is the generic information...which is indeed that it does work (generically speaking). If you also have updated to BB10 OS 10.1 and this issue might be the same for you, but here too lacking your details makes it impossible to know for sure.
    Nevertheless, Vodafone is your formal support entity...and I would defer to what they are telling you, especially since you have revealed to them the specifics that you continue to hold back here.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Email and BBM Notifications

    I just got a replacement phone and I get sounds notifications for both email and BBM that I want to adjust or turn off.  That said, when I go to the "notifications" area of "System Settings" and scroll down to "Applications" I do not have either "Email" or "BBM" listed in there.  I checked a friends phone and he has them in there, and we have the same phone and software version.  
    Would appreciate any idea of where to go to change these settings (not in HUB management I looked there) as well as why these two would not be listed in that area.
    Thanks 

    If you haven't tried a reboot, or a reset, do it and then check again. Personally, I would reboot first, then try soft reset if reboot doesn't fix it.
    See http://www.blackberry.com/btsc/KB02141
    - Ira

  • PLEASE HELP! BB CURVE 8520 EMAIL AND BBM NOT WORKING! :(

    Ok, i would really appreciate it if someone could help me with my BB curve. i've tried the shop i bought it from and many other people and all ive been told is to send it away to be fixed. i really need my phone every day and dont want to send it away so im trying for a quick fix kind of thing, thanks to anyone who replies.
    My blackberry was bought in October 2010 so its not old, from an o2 shop, it was working completely fine and great up until about 1 month ago.
    i was trying to get onto the internet and a message came up saying 'unable to connect to server please contact service provider or try again later' or something similar to that.
    from this appeared my phone is no longer receiving or sending any emails from or to anyone at all and my blackberry messenger has also stopped working.
    i can open my email and bbm but when i open my bbm i type out my message and hit send and the message sends with a tick to show this but the little D for delivered never appears and my friends are not receiving my messages and im not receiving their messages either.
    my phone says its connected to the internet and wifi, at the top of the screen the signal is full and it says EDGE most of the time or sometimes GPRS. i dont know what's wrong but its so annoying
    i know this message is long but i want to give all details so someone can help me properly, ive tred resetting pulling the battery out, deleting and resetting up my wifi and all that, can anyone please help me? thanks so much if you can! its much appreciated! i can upload an image of what my screen says if it helps just let me know!
    Melissa_Ball

    Hi, I'd recommend checking to make sure that you still have a Blackberry Data Plan by contacting your Network Provider (i.e O2)

  • Email service blocked and BBM not working on BB torch slide

    HI.
    I have real issues with my phone. First, my BBM stopped working, so I thought it was the bbm rim server because all other applications were working(whatsapp, email, facebook etch). Then I stopped receiving emails. Again, I didn't take it too seriously until I tried to send emails and a red cross appears with a message saying "service Blocked".
    At this point, it is strange cause my browser works and my facebook. What really got me pissed was that my whatsapp stopped working as well, and I'm no longer on my mobile service plan, I'm using wifi at home. I was two seconds away from resetting my phone when it occured to me that it might not solve the problem.
    I have looked at other possible solotions online and my phone does not have the advance system settings or the enterprise activation menu. I don't know what to do, HELP!!

    Hi and Welcome to the Community!
    Some clarification is needed...I cannot tell exactly if your device is a BES-enabled one or not...if it is, then stop now and seek support from your BES admins as they control, well, everything.
    If you are not BES, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive to your Messages app
    2) Delete and Resend Service Books (pre-BB10 devices only)
    KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
    If you have no CMIME entry, then skip the deletion
    KB02830 Send the service books for the BlackBerry Internet Service
    Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
    3) Reboot
    Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
    Then again...
    misskedia wrote:
    and I'm no longer on my mobile service plan, I'm using wifi at home.
    If, by that, you mean that you have allowed your mobile service plan to expire, then that could explain everything. There are many services on BBs that are proprietary, and access to them requires subscription to an adequate data plan from your provider, regardless of the channel you use them through. Even if you only use WiFi as your connection pathway, you still must have an adequate data plan from your carrier in order to do many things, including email and BBM.
    So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Copy + Paste in bridged email and BBM

    HI all,
    Is it possible to copy and paste in bridged email and BBM? As a workaround I copy and paste content in my phone and save it as a draft to finish editing it in PB later.
    32GB PB still in 1.0.6.2390
    Thanks
    sbarraza
    BlackBerry Passport

    you can copy and paste at present in non bridged apps.
    Be a Shepard and not an iSheep.

  • Need help for email and BBM

    Hi i'm Alex and im having problems setting up my email and bbm on my blackberry curve 8520. i'm with orange as a dolphin plan and just wondering if any one can help set up my bbm and enterprise Activation Password.

    Hello !
    It seems you dont have BlackBerry Internet Service (BIS) Plan activated on your device.
    Please contact your Service Provider for activating it.
    Hope this resolves your Problem!
    If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
    Thanks.

  • Email and bbm

    how do i change from enterprise email to personal and BBM will not work just says setting up BBM and wont go no further. help please

    Hi and Welcome to the Community!
    To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
    With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

    Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
    1) BlackBerry 10's Built-In Screen Shot Feature
    Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
    2) Volume Up/Down Keys as Media Controls
    You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
    3) Volume Up/Down Keys and the BlackBerry 10 Camera
    You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
    4) Instantly Launch Voice Control
    The BlackBerry Z10 can initiate lots of different actions based on voice commands thanks to its Voice Control app. And you can instantly launch Voice Control by holding your device's mute key for a couple of seconds.
    5) Launch BlackBerry Camera from Lock Screen
    BlackBerry 10 lets you quickly launch your camera application from its lock screen, a feature that can be valuable when you want to take spur-of-the-moment shots. A camera icon appears in the bottom-right corner of the locked display screen, and you can hold it for a couple of seconds to launch the camera app.
    6) Advanced BlackBerry Hub Inbox Controls
    The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
    Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
    7) Speedy BlackBerry 10 Navigation
    The BlackBerry 10 OS can be broken down into three main components: The BlackBerry Hub; the Active Frames screen; and your application panels. You can do navigation through these components using a basic set of swipes and gestures. But you can also use the tiny slider tray that appears at the bottom of the Active Frames screen and all of your home panels. Just tap a specific panel in the slide to navigate directly to that panel without scrolling. Touch the Active Frames square, which is composed of four smaller squares, to jump directly to your active apps page. Or tap the Hub button, which looks like three horizontal lines on top of each other, to navigate right to the Hub.
    8) See Your Battery Life Status as a Percentage
    The BlackBerry 10 OS does not currently allow you to set your battery-status indicator to show a specific percentage, only a battery icon. But you can check your device's hardware settings for a more specific battery status. Just open your device's Settings by sliding down from the top of your Active Frames or application-panel screen and choose Settings from the dropdown menu. Then click About. On the following screen, change the Category menu from General to Hardware. You'll see a battery percentage listed in the Hardware information.
    9) BlackBerry 10 Boot Status as a Percentage
    Whenever you restart or power up your BlackBerry 10 devices, a BlackBerry logo appears with a status bar that encircles it. The status bar shows you start-up progress, but you can also view that progress as a percentage number. Just hold your finger anywhere on the BlackBerry logo and a progress percentage appears.
    10) BlackBerry Z10 Keyboard Tips, Tricks and Shortcuts
    You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
    Quickly sliding your finger downward from the top of your keyboard to its bottom cycles through the number and character screens so you don't have to tap the number/character screens button, which can slow down typing.
    And you can delete an entire word instead of just individual letters by swiping leftward from the backspace key toward the center of your keyboard.
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