Z10 and Q10 not receiving 365 exchange emails

I have a Z10 and a Q10 user who mentioned they are not able to receive Mircrosoft 365 Exchange Online emails. They have to disconnect from the mobile network and reconnect to the mobile network and Exchange emails start coming in.
This issue happens 4-5 times a day for each user. However these two users also had their POP3 account setup on the phones and those emails flow in quite consistently. (thus not an ISP issue)
Other Z10 and Q10 users in the same organization have no such issue. All BB10 users are connecting to Mircrosoft 365 Exchange Online with Exchange ActiveSync. This organization doesn't have BES servers.
Called MS365 support who blames the phones.
Has anyone experienced similar issue?
Thanks!

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