Z10 BBID basically frozen, won't let me verify

All I want is a ringtone, lol!! I couldn't remember the password, so I did the steps to reset it, and it won't let me in. Any help is totally appreciated! Thanks!!  

Wow! OK. Well, the good news is you should be able to do a security wipe and then log in with your new BBID. The bad news is you will lose any data you currently have on the device. If you have pictures or videos make sure they're saved to the media card. If you have contacts that aren't associated with an email account then you might want to write some of them down so you can re-enter them later. I do recommend saving contacts and calendar in an email account like Outlook.com.
If you make a backup it will be under the old BBID and you won't be able to restore under the new BBID so there's no point in doing that.
I know it's a real pain but consider yourself very lucky Protect wasn't enabled. If it was you wouldn't even be able to wipe the device.
The security wipe can be done by going to Settings >Security and Privacy >Security Wipe. It can take considerable time so plug it in and leave it alone for a few hours while it does the wipe.
Protect is a great feature but you need to keep track of your BBID password and NEVER delete a BBID that is currently in use.

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