Z10 BBM Failure
I have had my Z10 since it was first lanunched last winter. A week ago the BBM failed. I can see BBMs come into my hub. To the to the sender it appears as though the message has been delivered but not read. When I try to open the message I am told I need to set up BBM. Even though it provides my correct BB ID in one step, it then says the email is invalid in the next step. If I attempt to open BBM via the app instead of the the message in my hub the sreen says the server is temporarily out of service. It has been a week. I have tried to alter my BB ID information. I have done numerous battery pulls. I have even wiped my Z10 back to factory settings and resynced it. I have the most up to date software. Still no luck.
Recommendations?
Jill
Hi Jillyvanillie,
Welcome to the support community!
Sorry to hear about the issue you are having with BBM. This KB article should provide more information as well as a possible workaround for this issue. http://blackberry.com/btsc/KB33652
Let me know if that helps.
-FS
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I'm hoping that this gets fixed when 10.1 comes out, but in the meantime...
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-WW
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
Hi there,
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Thanks....It is copied to the clipboard.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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