Z10 BBM setup is hanging.

Hi I have just bought a Z10 to replace my 9860. I tried transferring the contents using the media card method and all seemed to have gone well until I tried to start BBM. The setup screen is hanging on "transferring BBM data". I can't use BBM. I have tried the carrier help line and after trying many things it seems my only option is to return the device for a refund and try something else :-(
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Bajja wrote:
, and under the circle it still says "Transferring your BBM information". Where is it trying to transfer it from ?
It is transferring it from your previous BlackBerry device BlackBerryID.
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Z10 BBM account not associated with Blackberry ID email address

BBM was operating just fine until yesterday afternoon. I began receiving "BBM setup" prompt. The Blackberry ID is not being recognized which then throws an "email address not vaild" prompt. Then there is a "Temporary Server" error.
I have edited and adjusted my Blackberry ID as well as resetting the password. These changes seem to make it to the device itself, as indicated in the Settings/Blackberry ID field.
IF my contacts BBM me, I do see the entry in HUB (first line only). IF i try to reply, the BBM setup screen launches again - only to fail on the email address associated with the BB ID. All other BB services seem to be working fine.
It is disappointing to have issues like this with flagship software on a brand new device.
Any ideas on a fix for this?
Solved!
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I did not lose my contacts but my carrier support could not confirm prior to executing the above steps.
I believe the reason your carrier is handing off to Blackberry on this is because the Blackberry ID is managed by Blackberry, not the carrier (I am not 100% on this). As such, they can't authenticate the BBID. That can be handled directly by the user here: http://ca.blackberry.com/bbid.html. Permission issues are always a pain.
IF BBM won't behave following the solution that worked for me, I would call your carrier one more time and ask them to escalate the service tag to Blackberry. Without the service tag, its tough to get action. This allows the carrier to hand you off and creates the support trail needed for effective resolution. Push to get the service tag.
In my experience on this, there was enough "grey area" for all support techs involved that Blackberry would be well suited to increase the knowledge base/training/support to provide a smoother resolution. When support tells the user that the main messaging platform, for the top end device, won't function and "there is nothing we can do about it", I believe the user has not been serviced appropriately.

CS4 Setup.exe hangs 32-bit Vista SP1 Clean install

Help!
I'm having problems installing CS4... After the autoplay opens and I click "Install CS4", the setup.exe process appears in Task Manager, but nothing else happens on the computer.
Any ideas? I'm using CS4 Design Premium, I've got a clean install of Vista SP1 (32-bit version) so I can't work out what's going wrong.
Cheers,
Mick

found a solution that worked fine 4 me at http://www.flashden.net/forums/thread/upgrading-to-flash-cs4-from-cs3/8620?page=1
Seems setup has some java issues. Well, worked fine for me and everything is working fine here, so if the url dont open, try this to install:
thanks goes to modnarus.
PROBLEM FIXED .
I got the Flash CS4 upgrade to work. If anyone else experiences the same problem when upgrading from Flash CS3 to CS4 heres what I did to correct.
PROBLEM :
You download the install files and click setup. The setup either hangs on the initializing setup screen, OR you see the setup screen briefly and it disappears.
SOLUTION :
(1) Attempt to install Flash CS4 upgrade normally (clicking setup.exe). You probably already did thisso you can actually skip
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(4) Locate a file called ContainerProxy.js open it with a text editor (E.G.: Notepad).
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(6) Save the file by pressing [Strg]+S or use the menu: Menu -> File Save.
(7) Go back to the Control Panel
(8.) Highlight software being installed (Flash CS4 )
(9) Reinitialize the installation by clicking on the change/remove button.
(10) Setup should now work as normal.

BBM setup isssue on z10

Hi!
I am using the new z10 now about a week. Everything is working just fine except one thing. I couldn't setup the BBM. I'm opening it and it only say that: "Restoring your BBM information." and that's it. It just loading and nothing else happens. I've tried for hours. I spoke with the new supplier. They've reseted my sim card and I made a hardreset on the phone as well. Then I made a security wipe and I think almost everything. I had before a storm 2 but I didn't use the BBM on that because there were no service plan for that at my supplier in Hungary.
So please anyone can help me?

Hello kgbalee and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue setting up your BBM.
Are you connected to a Wi-Fi network or are you using your data plan to complete the set up?
When you initially launched BBM, were you prompted to restore your list from an email account? Or log in with your BlackBerry ID?
If you reboot by pulling the battery, after the reboot are you able to now access your BBM?
-HMthePirate
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Z10 BBM contacts wiped out

BBM on my z10 randomly wiped all of my contacts and history approximately 12 hours ago. I am still connected to my BB ID and everything is working, so I'm unsure what can be done to restore my history/contacts. Is anyone else experiencing this issue? This is the 2nd major BBM issue I've had since switching to the new device. On February 22nd, I also experienced the forced setup and "temporary server issue" which wouldnt let me restore the service for almost 10 hours. Disappointing delivery on the new device so far.

Have you tried removing the battery to reboot the device? I've seen that a couple of times but a battery pull has always fixed it.
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HP Photosmart 5520 Wireless Setup Wizard Hangs, USB fails to install

Hello,
I bought a HP Photosmart 5520 4 weeks ago. I installed it and setup a wireless connection. It worked for 1 week without flaws.
After a holiday my HP PS5520 printer lost its wireless connection to the network. I restarted the printer, still no wireless connection. all other devices like iPhones work OK on the wireless network. Tried to run the Wireless Setup Wizard again but the routine hangs (the spinner stops) when searching for routers and no networks are displayed, it hangs. Only a powercord detach can/will hard-restart the printer. After starting the printer, the printer complains that I should us the power butten, but that does not work when it hangs at the wireless setup wizard.
I tried this routine several times, but the printer hangs every time when searching for routers... Tried manual, reset factory defaults, reset network defaults etc... Wireless is simply impossible to use since it can not be setup.
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I uninstalled the 'unknown device' and tried again, wthout luck. Tried another USB port, Windows installed it again as an unknown device and the HP software failes to pick it up. So after googling I deleted all HP software from my computer (Intel I7 - 8 GB), uninstalled the unknown USB device from windows, rebooted several times, deleted all HP folders and cleaned all temp-folders (I am an IT professional!).
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2 Windows/HP software to find the HP 5520 through USB
I guess nobody will have an answer since Google does not give any help. This post is merely to expose my frustration that HP makes fine printers but failes to deliver issue-free software... I always have issues when setting up HP printers somehow...
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Regards
Marc Verkade
Curacao

I have had my 5520 for a couple of years, when intermittently it has dropped off the wireless network, and I have had to reinstall the network. Now it does it every time I switch it on - it has lost the network and password. This is very irritating...

Z10 BBM Failure

I have had my Z10 since it was first lanunched last winter. A week ago the BBM failed. I can see BBMs come into my hub. To the to the sender it appears as though the message has been delivered but not read. When I try to open the message I am told I need to set up BBM. Even though it provides my correct BB ID in one step, it then says the email is invalid in the next step. If I attempt to open BBM via the app instead of the the message in my hub the sreen says the server is temporarily out of service. It has been a week. I have tried to alter my BB ID information. I have done numerous battery pulls. I have even wiped my Z10 back to factory settings and resynced it. I have the most up to date software. Still no luck.
Recommendations?
Jill

Hi Jillyvanillie,
Welcome to the support community!
Sorry to hear about the issue you are having with BBM. This KB article should provide more information as well as a possible workaround for this issue. http://blackberry.com/btsc/KB33652
Let me know if that helps.
-FS
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Z10 BBM Group Chat Disappearing

Hi,
I have a z10 its the first time i joined a group and everytime i close the chat window and then reopen the window i do not see previous messages. I have all settings switched to save chat history, i've even changed the setting within groups to save chat history for a month. When i open windows for my individual chats the history comes up.
Does BB10 allow you to see the history of the groups conversation evertime you open the window just like individual chats? if so can you tell me how to do it.
Model: STL100-3
Software release: 10.1.0.273
OS Version: 10.1.0.1720

Hello cashami,
Thank you for your question regarding BBM group chat history.
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-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Z10 bbm link to curve

I have Z10 and friend has a Curve. We can't link to two to talk via BBM, message come through as text and link status is 'pending'. Am I mssing something? Or can it not be done? Thanks!

Several questions. Someone initiated then invite. How was it done? Did the other user receive the invite? Did the other user accept the invite?
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BlackBerry Z10 BBM picture not displaying

I have a BlackBerry Z10 and once I change my BBM picture my contacts do not see the updated picture, but only my status updates. What should i do?

It can take a while for pictures to percolate through the servers apparently.
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Z10 BBM Vedio Chat does not work

I can not get my BBM Vedio Chat to work, nor can i enter a new contact in the BBM Vedio Chat contact list, they all go to the BBM Contact list
For each contact i have entered all fields of information, but when I BBM them there is NO option for BBM vedio Chat
Some one pleae help me?

Are you trying to video chat with a fellow bbmer that has either a z10 or a playbook?
If so click on the contact in BBM, and there should be a green icon on the top right of the screen if they are available for chat.
Also, in the contacts app if a contact has an associated bbid email in it, a button for video chat should appear there as well.
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
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BB Z10 BBM error message

Hi
iv got this problem with BBM on Z10 . when i connect to BBM i get the following error
“ No blackberry data BBM is unable to connect to the server please try again later”
MTN is my carrier , even when i try it on WIFI same error , but i have a connection to everything else
i cant uninstall the BBM app
Any ideas
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OK. You know differently.
saf513 wrote:
.BB10 doesnt use BIS
I didn't say BB10 uses BIS.
I said BBM still uses BIS.
Your mobile provider must still now it is a BlackBerry being activated on the network. You need to call them.
Since you've not listed that in your forum profile here, I don't know who your provider is.
**Let me add, I can stand to be corrected. I have asked a couple of friends on this and they too are still somewhat confused. I am asking around for clarification. But, I know I have been told that while a generic data plan will work, the provider does need to know it is a BlackBerry on the network.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 bbm voice calls don't connect

Hello I have a problem with a z10 when I make a voice call over bbm it trys to-connect for 10 seconds and then disconnects , the phone I am calling is a 9350 software up to date , and up to date on z10 , any suggestions apriciated

1/ Check your brandwidth, make sure you're on Wifi network to fix latency issues
2/ 9350 ? Does it support BBM video ? I don't think so ! Wait for others answers to be sure
Good luck
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BB Z10 BBM Group updates and notifications not showing up in Hub?

BBM Group updates and notifications not showing up in Hub? The notifications are turned ON in Group settings. And all BBM notifications are enable in the Hub, still nothing shows up. Picture comments, addition, status updates simply dont show up. My device is on 10.0.10.58.
Any workaround?

vijaymalhan, in your Hub settings > Hub Management, do you have BBM set to ON?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 BBM Group not functioning

I'm hoping that this gets fixed when 10.1 comes out, but in the meantime...
There are two other family members with blackberries, so we figured we'd set up a family bbm group to communicate easier. Except, I can't join the group we made. We've tried both getting my phone to join an existing group (which I never seem to recieve the invite for) and creating a new group (where the phone tells me I've reached my maximum amount of bbm groups...but I have no groups, at all)
BBM seems to be buggy in general for me, ranging from being extremely slow when being accessed directly from the app (not from the hub), and alerting to an update when there is nothing listed in the 'update' tab. It has also stretched the screen in the hub when I tried switching to landscape (though it fixed itself within a couple seconds).
Can anyone give me a suggestion on what to do? Please let me know if I'm missing crucial information.
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I am sure 10.1 upgrade can fix it. While waiting for it, I have solved my issue by joining the BBM Channel Beta Program! That upgrades my BBM client and it works smoothly since then.

Z10 BBM setup is hanging.

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