Z10 bbm voice calls don't connect

Hello I have a problem with a z10 when I make a voice call over bbm it trys to-connect for 10 seconds and then disconnects , the phone I am calling is a 9350 software up to date , and up to date on z10 , any suggestions apriciated

1/ Check your brandwidth, make sure you're on Wifi network to fix latency issues
2/ 9350 ? Does it support BBM video ? I don't think so ! Wait for others answers to be sure
Good luck
Founder @ Addics à Blackberry 10
Blackberry Q10 outselling Galaxy S4 in France
Differences between Blackberry Q5 and Blackberry Q10 (written in French)

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