Z10 blackberry messenger quit

My blackberry messegner quit on my z10. I have tried to reset the phone, and battery breaks with no success. Phone carrier verifies all connections are working fine. All other data services on the phone work as well.
When accessinb bbm it asks me to set up bbm. I have tried to reset bbm using device switch and via email account. Both give me an error of "temporary server error"
Help please

Yes i have the correct bbid. It wont let me redo using email address or device switch method. I have confirmed blackberry id by logging in online via computer

Similar Messages

  • How to add BlackBerry Messenger Contacts?

    I recently purchased the BlackBerry 8300 World Edition phone and found the online tutorial to be quite useful.  Unfortunately, I find myself stomped because I want to add contacts so that I can commence conversations on the BlackBerry Messenger network.  Can anyone advise how to add contacts and send a message to them?
    Regards,
    Babb
    Solved!
    Go to Solution.

    In Addition:
    Once the invite is accepted, they will show up in your contacts list once you open BB Messenger.  To start a conversation, just click on the selected person and start typing.(the typing window appears at the bottom).  You can also send files between contacts.  It's a cool little program.  I use it more than I thought I would.
    John
    John
    Stevie Ray! 1954-1990
    ** Don't forget to resolve your post with the accepted solution.

  • I Can't Recieve or Send Messages To People Abroad Through Blackberry Messenger

    Hi, I'm having huge trouble with my Blackberry Messenger. It's not letting me sending messages to any person abroad BUT I'm still able to send it to people in the same country (UK). This has never happened to me before and just happened suddenly this morning.
    This has happened to someone I know and it eventually worked itself out after quite a long time, he couldn't send message abroad, couldn't recieve them and even couldnt use it through Yahoo Messenger or MSN. He went to the provider and they had no idea either.
    This is a huge problem for me and I need to get this sorted out as soon as possible.
    Does anyone have any idea what this could be and how it can be resolved???
    Thank you.

    You need to call your carrier/mobile provider support desk, and ask to have this escated up to the BlackBerry  RIM level tech support.
    Good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • New Blackberry Messenger

    I don't have internet but i do have blackberry messenger (I do get email though).  Is it possible for me to get the new bbm?

    !!! STOP !!! - DONT INSTALL IT. The software is rubbish and you will regret doing it.
    Here is a list of my complaints about the new BBM5.0
    The new BB msgr 5.0 is a load of rubbish, although it has good intentions.
    Shame the developers at RIM clearly didnt test the new features.
    1. Sending of pictures/images no longer works, PERIOD! It quite happily sits at 0% until it expires. Have tried a number of workarounds, like changing memory and save location, TCPIP settings, all to no avail!
    2. Although I can't even send/receive an image, they have gotten rid of the simple and quick message send, where the images is sent at a lower resolution. GREAT FEATURE and want it back! Obviously no use if point 1 doesn't work!!!! Also - bear in mind that this will adversely affect your data plans if you have any limitations!
    3. Whats with all the expiry on sending of data??? We can't all access our phones every minute of the day. Some of us have day jobs. STOP EXPIRING OUR MESSAGES!!!!
    4. Messages are delayed or not sent! FREQUENTLY! Friends are not getting messages sent almost 24 hours ago, and then on some occasions they're sent twice or thrice!!
    5. Profile images are not displayed and all workarounds given on RIMs website do NOT work! Don't release a workaround unless it works (and has been tested!)
    Next time RIM release a software let's hope they test it first. Can't wait to see all the 'features' that OS5.0 will bring us...

  • BlackBerry Messenger - Share Prompts

    Hello All,
    Sorry if this has been answered before (i have done quite extensive searching on it).
    Awhile ago I installed the new BlackBerry Messenger and created a group. I am also using NotifyLink to import my calendar from work into my bb calendar. However, everytime a new even comes in bb messenger prompts me if i would like to share this item with the group.
    Some times there are 20 or more items that come in.
    My question is there anyway to turn this so called "feature" off?
    Thank You

    Hi and Welcome to the Forums!!
    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    2) Resend Service Books
    KB02830 Send the service books for the BlackBerry Internet Service
    3) Batt Pull Reboot
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Black Berry Protect Back Up BlackBerry Messenger Contact....

    hi there , to whom it may  concern
    About Black Berry Protect , we can back up contact , text message , ,calender and etc etc ....
    I don't think we can back up BlackBerry Messenger Contact right ? As i have done for 2 customer they cannot back up their black berry messenger Contact....Did i mistake or the customer didn't selected first they start up their Black Berry Protect? or black berry protect doesn't back up black berry MESSENGER CONTACT ?
    ThAnk
    regards
    C.N.Yap

    I just checked on my BB BOLD 9900, and the contacts are all located inside the CONTACT of the phone, I can not add any directly into the BBM, but I can make any contact part of the BBM by using the Invite to BBM in the menu, so since the BBM contact are in the CONTACT of the phone they are backed up, but they may need to be re-invited after the restore is completed 
    Using the Playbook and the Z10 and the Z30 and loving them
    Martin

  • Accidentally Moved Blackberry Messenger Into Wrong Folder - How Do I Move Back?

    Hi Guys, I accidentally moved Blackberry Messenger into the SMS and MMS Folder instead of just moving the icon around.
    Please advise how I move it out of this folder and back to the Home Screen?
    Thanks,
    PETER

    Scroll to the icon > press the Menu key > Move to Folder > and choose which one you would like it put in, Home Screen, if that is where you want it.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • URGENT HELP REQUIRED FOR BLACKBERRY MESSENGER ON CURVE 8320

    Can anyone out there please help me.  I have two invitations to join Blackberry Messenger that tells me where to go and download the software.  When I try to download the 4.0 and 4.1 latest software, I get the error message that my phone is not able to do so.
    I also tried to download via the Internet and Iget the same error message, can anyone help as I am in love with my smartphone and my wife is jealous that I give the phone more attention than she ever got.
    Also can I type mails or send SMS through the Roxio desktop Interface?  I do that easily with my Nokia PC Suite but it seems impossible with my BlackBerry.
    Please help.
    ibk 

    Hi and welcome to the forums!
    There is no text option in Roxio media manager, it's sole function is to manage your media between PC and BB.
    Do you have a data services Package with your carrier, as well as a text package?
    Please let me know!
    There is no group I know of for a Blackberry widows club....but somebody ought to start one, my wife would be the first to join
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Blackberry messenger 5.0.0.33 - options to send pics or file or voice note is not available

    I updated the blackberry messenger from the pre-loaded version 4.7.1 to the latest version of 5.0.0.33.  I was able to send pictures, voice note, and file during a chat session by clicking the trackball to bring up the menu and click "send voice note" or "send picture".  This option is no longer there in the 5.0.0.33 even though the user manual indicate this function is there.
    Anyone has the same problem?  Where can I download the previous version (4.7.1 for tour) and how to re-install the previous version of the blackberry messenger?
    Thanks for your help

    Hi and Welcome to the Forums!
    You have not updated to the current BBM version...you are on an old version. The current version is 5.0.0.57...
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • How do i find out who my blackberry messenger service provider is?

    Hi bought a second hand vodafone blackberry in UK - now in barbados - want to use the blackberry messenger service .Went to the local phone companyies who explained the phone current subscriber needs to deactivate the service. I rang  Vodafone uk states their are not the messenger subscriber for the phone. Is their a way on the phone i can find out who is the current subcriber is - and to de-activate it so i can get the activated with a local provider ? Thanks 

    hello,
    please read the following article from the public knowledge base:
    KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
    The previous owner of the device has linked his device to his carrier. In the article, in step 2 of the "seller" part he is supposed to have released the PIN of the device, so that you can link that PIN to your own carrier.
    You need to contact the previous owner and ask them to do step 2.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • BlackBerry Messenger version 7.0.1.23 Fault

    I have a BlackBerry 9360 (3G, Wi-Fi), 7.1 bundle 1717 (v7.1.0.569, Platform 9.6.0.86), BlackBerry Messenger version 7.0.1.23
    The team originally had the version of BlackBerry OS 6 operating system, for months to upgrade to the latest available for the team that is the Blackberry OS 7.1.
    Apparently the problem started when upgrading BlackBerry Messenger to the latest version (7.0.1.23), I installed it through the BlackBerry App World for my team.
    The team has about 6 months of use working perfectly, until recently that within BlackBerry Messenger application does not update the profile picture. I tried everything to fix it, between this I:
    1. Off and removed the battery long enough, the problem is solved partly because after the smart phone turns on the changing profile picture (but only sometimes), and when it does, it only once since before a second consecutive update the problem recurs, have to repeat the procedure.
    2. I deleted and reinstalled the application without any success.
    3. Reset the entire smart phone and reinstalled all applications again, without success.
    4. I've used all sorts of different connections (including 3G, 2G, Wifi) and in all alike the same problem.
    5. registered the BlackBerry smartphone with the wireless network, and also sent the service books through the application of e-mail settings on your smartphone. (Without success)
    I would like to help me find a solution without resorting to absurd solutions like:
    1. delete all contacts and add them one by one again, since I have 300 contacts! and that's not humanly possible, also a risk that after adding back the problem recurring.
    2. get the battery every time you want to change my profile picture, (I do not buy a phone to get the battery every time you change a simple photo)
    3. nor reset the phone, update or delete the application because as I said I already did and did not solve the problem.
    otherwise I can not back up my contacts and I have the latest version of MSN BB and this does not bring this option, since all contact data is automatically saved in the cloud of my ID.
    *** At first I thought it was just a glitch in the profile picture, but then I realized that after pulling off the battery did not keep him to publishing the names of my contacts, and the contacts reappeared I had removed, ie there is a problem with the transmission of data from my device to my cloud data of my ID, ie these are not synchronized properly and changes made by me (as the profile picture and editing contacts) not saved, strangely I have no problem with sending messages from my contacts in BlackBerry Messenger, I can normally chat with them, nor do I have a problem with any other application or with the transmission and receipt of data from the device. ***
    Aja?, Now tell me, I do?

    Hi Fanfan514
    Welcome to BlackBerry Support Forums
    If you're having problem with recent update , you can try reinstalling it again cleanly , but first  On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
    KB10040  :  How to view or remove installed application on a blackberry smartphone
    After deleting perform a battery pull restart by removing the Battery while is device is POWERED ON , wait a min. then re-insert it back . let your device takes a long reboot , finally from your BlackBerry Browser browse to  www.blackberry.com/bbm and download  the most recent version available for your device .After reinstalling see if that helps 
    Please Note : 
    If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further  help:
    KB20554 How to back up and restore the BlackBerry Messenger contact list
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Blackberry messenger app wont open

    Well a couple of days ago, my blackberry froze so i decided to pull the battery out for a couple of seconds and put it back in again to resolve this. However, when i tried opening up the blackberry messenger app, it wouldn't open. The bbm app icon is still there, but it just doesn't let me open the app. Yes, i've rebooted it like a million times and yet i'm still having the same problem. I only paid £5 and activated my bbm last week, so i'm pretty sure it hasn't run out yet. Bbm has been working fine until now, and my phone is working fine too, but i have no idea how to get the app to work. 

    Please confirm that your  phone is powered ON when you remove your battery; it won't work if your phone is OFF.
    If that's not the case, reloading the OS to the phone using BlackBerry Desktop Software might do the trick.  For most apps, I would  suggest deleting the reinstalling the app itself but with BBM being a core app, you might not be able to do that so proceed with an OS reload.
    Keep us posted on your progress. 
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Where Can I Find The "Set Alert" Feature in Blackberry Messenger 5.0

    Hello,
    I just upgraded my Blackberry Messenger from version 4.5 to 5.0.0.57 on my Curve 8310.  However, in BB Messenger 5.0, I cannot figure out how to turn on the "set alert" feature that is available in BB Messenger 4.5  The "set alert" features allows you to know when an instant message has been read by the person you sent it to.  This is an invaluable feature for me (and I believe for many other), hence I cannot believe BlackBerry removed this feature in BB Messenger 5.0.
    Any help regarding this topic is greatly appreciated.
    Thank you.
    Nawaab

    Hello,
    Honestly, I've never seen a setting for that. But, even with no such setting, I see the receipts just fine in all 1:1 conversations. Group conversations, however, don't show receipts -- and I don't recall any prior version showing such for groups.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry deleted my Blackberry Messenger App from My Phone and Won't Let Me Re-Download It!

    A few days ago, my Blackberry decided to mysteriously delete the Blackberry Messenger application I had downloaded on my phone. When I go to Blackberry App World, it shows that the BBM Application had been installed and will not let me re-download it. I have checked every folder on my phone and simply cannot find the app. Please help! I just want to BBM again!

    Hello shera123,
    Welcome to the BlackBerry Support Community Forums
    Try reinstalling BBM by going to www.blackberry.com/bbm on your BlackBerry Browser.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • There was a problem during installation of blackberry messenger. Please try again

    There was a problem during installation of blackberry messenger ( any application). Please try again, this is the message i get anytime i try to download or upgrade any application on my blackberry bold 9870. pls i need your help
     Thanks
    bellokeshi

    bellokeshi wrote:
    Blackberry appworld version: 4.0.0.63
    OK, that is almost the latest version... .65 is later.
    You can upgrade your AppWorld from using your BlackBerry browser to go to www.blackberry.com/appworld
    After you upgrade, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
    IF then you don't see or can't find the AppWorld icon, please post back here.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

Maybe you are looking for