Z10 camera "can't be started"

hi,
i am having troubles with my camera, it says "camera can't be started" when i click on the camera icon. i have tried all other solutions but it did not come through.my current software update is 10.3.1.1565. model STL100-1

secaouse wrote:
hi,
i am having troubles with my camera, it says "camera can't be started" when i click on the camera icon. i have tried all other solutions but it did not come through.my current software update is 10.3.1.1565. model STL100-1
Ira is right, you should tell us the troubleshooting you already did, so we can suggest alternative workarounds.
We don't know what you did and did not do. It's gonna save us all time and effort.
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Similar Messages

BB z10 camera can't be started

I'm tired of having this error and i ended up thinking that these device are useless, but anyway I love them.
so please can you send us an update to solve this problem as soon as possible?
the options given by users are not helpfull. sometimes the camera starts sometimes not.
please make these devices important by correcting these problems including the battery life.

maartenreinders wrote:
After the wipe I first tested the camera, so without any additional apps or backup restored.
And what was that result?
maartenreinders wrote:
Also BBVE is not able to open the rear camera or flash light, but is able to open the front camera. (this however is tested after haveing I restored my back-up, as I still need a phone, and didn't think of it before..)
Any further ideas? or should I just send the device RMA again? (this is my 3th classic )
You could have restored the problem.
Are you running any loaded Android apps, from the Amazon store or Snap?
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Blackberry z10 the camera can't be started

Hi!
In my new smartphone Z10 after upgrade software to version 10.2.0.424 and try start run camera I got only message: "the camera can't be started"
Camera does not work!
Also I can not see videos from i.e. Youtube application
I hope there is right plase to ask about help and support
BR
Serpeter

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB35371 After updating the device software from version 10.1 to version 10.2.0 on the BlackBerry Z10 smartphone, "Camera cannot be initiated" error message is displayed when opening the Camera app
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error "camera can't be started'

i just got my z10 mobile with os 10.2.2944. while opening camera app it returns msg "camera can't be started"
i tried to reboot first time opening camera it show as camera is started but with black image (no camera image).
after that it shows sames error msg "camera can't be started". i hav upgrde it too but all in vain. as this problem is from starting as i opened packing. plz help me is there hardware problem or software problem. i hav got totally upset after that
so help plzzzz.can it be replaced as i dont hav bill as my uncle gifted me.

Hi and Welcome to the Community!
To attempt to narrow down if it's software or hardware, a clean reload might be needed. Start first with a complete backup via LINK as well as full manual documentation of your desired settings, accounts, configurations, add-on apps, etc.
First, start with trying a reload via LINK:
http://supportforums.blackberry.com/t5/BlackBerry-10-Smartphone/How-to-Reload-your-Blackberry10-OS/t...
If that fails, then try a reload via AutoLoader and this process:
On device WIPE
AutoLoader
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
On device WIPE
Restore from backup
If that still fails, then re-do it, but in step 4 restore settings only. If it still fails, then do it yet again, but this time do not restore anything -- instead, use your documentation (created earlier) to manually reconfigure everything.
Please be sure you are using the most recent version of the BB10 OS - 10.2.1.3253. Also note that if all fails, then you may well indeed have a hardware issue, for which no amount of OS or software can be of use. Rather, you need formal support. For warranty, you seek that from the original place of purchase, where your Uncle bought it...as the original purchaser, he may well have to do that. If you have no warranty, then seek a local (to you) shop with a BB technician and have them provide you a proper evaluation and estimate.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Camera Can't be Started

Hi There,
I have Black Berry Z10 STL 100-3.When I update my OS ,my mobile camera stop working. It shows this message "The Camera can't be started" every time, when I go to my camera application. Please help me as I already done every thing after reading this forum.
My BBM Pin : {REMOVED}
Mobile: Black Berry Z10
Model: STL 100-3
Software Release: 10.2.1.2977
OS Version: 10.2.1.3247
Regards
Muhammad
{REMOVED}
Dubai, UAE
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use
Muhammad Tayyab

Comptiaboy24 wrote:
Hi There,
I have Black Berry Z10 STL 100-3.When I update my OS ,my mobile camera stop working. It shows this message "The Camera can't be started" every time, when I go to my camera application. Please help me as I already done every thing after reading this forum.
First, follow the four steps outlined here:
"Could not launch camera application" error appears when opening the camera on the BlackBerry smart...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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The camera can"t be started.

I unfortunatly bougth Blackberry Q5 last day, and just after buying it the power switch/buttom isnt working. Till now i wasn"t able too restart the device.
And just now with in 18 hours i got new error the camera can't be started.
Is this poor quality and OS being made by the Blackberry which doesnt satisfy the customer for the single day, and i just read one post under which a person having the same camera trouble and reply given to him was to re-install the complete OS WTF, we are here to buy the new smart phone or to keep its software updating due to your poor services and OS / hardware.
Totaly dis-satisfied isn't going to recomend phone to anyone.
I have done the fullish thing to buy Q5 instead of purchasing Android or I-phone available in the market.

Can you not take it back to your seller and get a replacement or switch?
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

BB Classic, camera can't be started

Hi Guys,
Before I send my classic RMA a quick check;
I've been using the classic for two monhts now and took may pictures already, but suddenly the camera app starts with error: The camera can't be started.
I've rebooted the device, performed a secureity wipe and recoverd the software via BB Link.
Has anyone experienced the same issue, or a suggestion I could try before sending the device RMA?
Thank you
Maarten

maartenreinders wrote:
After the wipe I first tested the camera, so without any additional apps or backup restored.
And what was that result?
maartenreinders wrote:
Also BBVE is not able to open the rear camera or flash light, but is able to open the front camera. (this however is tested after haveing I restored my back-up, as I still need a phone, and didn't think of it before..)
Any further ideas? or should I just send the device RMA again? (this is my 3th classic )
You could have restored the problem.
Are you running any loaded Android apps, from the Amazon store or Snap?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Camera Can't be started on Q10

Good day, I bought a Q10 from a friend, this can not go with the part around. Now I have seen the device. It's all wonderful just the back camera. After countless Restart's (battery out and in / hard reset), software updates (with Autoloader) and even with a replacement of the camera I've been busy and replaced me. There always comes the same message (Camera Can not Be Started.). Can someone help me and has a 2nd level Tip?
THX

BoSSSpy wrote:
Good day, I bought a Q10 from a friend, this can not go with the part around. Now I have seen the device. It's all wonderful just the back camera. After countless Restart's (battery out and in / hard reset), software updates (with Autoloader) and even with a replacement of the camera I've been busy and replaced me. There always comes the same message (Camera Can not Be Started.). Can someone help me and has a 2nd level Tip?
THX
did you perform a security wipe when you got this device?Is Parental Controls on? to check go to Settings> Security and Privacy> Parental Controls.

Q5 10.2.0.429 camera can't be started message

I just have my Q5 for 3 weeks now.
Camera worked at first, since about 1,5 week a pop-up on the Q5 showed there was a software update which I installed: 10.2.0.429
It seems like after that update the camera stopped working: "camera cannot start" message
I did a backup and factory reset, but no result; same issue.
Any help is appreciated.

My first phone was defective and I did not hesitate to return it for a replacement 5 days later. The replacement has been issue free for 7 months. Yes love the interface but not the problem phone, it is only material. I do not know about where you live but where I live we have 30 days to return the phone for replacement or full refund. After that the next 11 months falls under the repair part of the warranty.
If you wish you may reload the software to see if it corrects your issue: http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB34045&sliceId=2&cmd=displayKC&d...
Since your phone has problems you might not be able to connect to Link, so since your phone is new and you might not have a lot of data installed you can Reset to Factory Settings this way.
To restore your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.

Q5: CAMERA CAN'T BE STARTED

Sir, Madam,
I bought my Q5 from lulu hypermarket qatar on feb 2014. the camera was working perfect for 1 week, then suddenly i found it like i cant open my camera. It starts telling like camera cant be started. But due to some severe personal issues i was not able to take mob to a service center until now. But now as i am in India, i want to make my blackberry perfect. Even i have submitted my issue to blackberry already with the help of virtual expert. There also camera function was failure. So as I have 1 yr warranty for the product, i think i still can manage to get this problem rectified from you. Its finding difficult for me even to find an authorised service centre of blackberry in Kerala, India. Hope to see a reply from you suiting your world wide name.
Thank you

Hi
Please dont listen to all the other comments on web about wiping device and reloading software etc etc. Its not a hardware fault either so dont send back. SIMPLY download TASK MANAGER from BB World (free app) and this works in the same way on a PC. you will then see the APPs that are loaded on your device without you knowing and running in the background.
Simply Kill one app at a time until the camera works. you wont need to reboot simply do as above and the problem will be fixed in 5 minutes
Good Luck
Jamesey

HELP! Camera can't be started!

I bought my BB last June 5, 2014 and the camera stopped working days after i updated it with the latest OS.
It's an STL100-1. How can i bring my camera app working again? Can somebody please help

Well, the news isn't so great. This does happen sometimes and nobody knows why. However, there is no solution that I'm aware of. I would say contact your carrier for warranty exchange but you're just a few weeks over the one-year warranty unless you're in a country where it's two years. Contact your carrier for warranty information. Sorry, wish I had better news.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Z10 Camera Not Working

Hey Guys,
I'm having a problem with my BB Z10 device. A few weeks back I updated my phones software to OS 10.3.1.1779. Since then my camera is not starting. Shows a message "The camera can't be started due to hardware issue or insufficient permissions
My phone never fell off from any where or is damaged. Even I use a limited number of apps so no permission problem should happen. Not a clue. Even my manager has the same phone and just after the OS updated he has the same issue. He has tried securuty wipe and as well. Nothing happens same problem. I can't take pictures or selfies. Just imagine how horrable things are. Can someone help. Thanks in advance.

asarkar wrote:
Hi there, Firstly to let you know, I'm using BB OS 10.3
OK thanks...but do note that OS levels are always 4 octets, not two. Plus, be sure you are looking at the correct item...Software Release <> OS Level.
Article ID: KB23393 How to find the model number and OS version on a BlackBerry smartphone
asarkar wrote:
I'd be great if you could confirm that if I can do the security wipe using my phone and then carry on.
I cannot confirm that will work...every situation is different, and we are forever working from incomplete information. It might work for you, or it might not. I cannot predict the outcome. However...
asarkar wrote:
Secondly, I used the automatic download when it popped up on my hub informing that a new software update has been released
With that, it is clear you use one of the automatic methods, which are controlled by your carrier as to versions available to you. It is completely possible that BB has released something newer than that, but until your carrier approves, the automatic methods won't offer it to you.
There are known issues of using the automatic methods...not for everyone, but enough to make it a known issue. Further, there are issues with some of the specific 10.3.1.xxxx OS versions released recently, which have been addressed in later versions. The typical fix to either of these issues is to reload the OS, and perhaps use unofficial methods to do so as they will allow you to bypass your carriers controls and install any OS level you desire to your device.
Be sure you start with a solid backup, including full documentation of your accounts, added apps, configurations, etc. just in case you hit another rare situation where restoring from a backup causes problems to return. To be very conservative you'd want to obtain a 3rd party backup utility (e.g., Ultimate Backup) and back up your data to your media card.
The official methods for OS reloading are:
http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...
The unofficial methods are:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
I'm not sure how up to date that library of AutoLoaders is, but here's a good one that I use as reference for OS levels that are available:
http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Knowledge Base Updates
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BlackBerry Z10 camera not working....

Hi, I just bought a new BlackBerry Z10 mobile 2 months back,.. but suddenly the camera stopped working.... When ever i open the camera, there's a message displayed as " The Camera can't be started ". Can some one help me out of this...

Sorry it's against the forum guidelines, it's pretty clear if you search the forums from the site I mentioned.
Previous attempts to do so have quickly been removed.
I will mention that it possibly invalidates your warranty doing this and definitely does if you install a leaked OS in its entirety.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Z10 Camera issues

I bought the device on the 17th of Feb, the camera worked for 2 days then it started giving me the error "Camera can't be started". I restared the device, it worked for a day, then it stopped for good. I wiped the device, removed the memory card, even the sim card, nothing helped.
yesterday i took the device to Lulu ( Abu Dhabi - UAE) where i bought it from, and they wanted to convince me that the device might be repaired, which i couldnt believe, i will not accept a device that costed me 2600 AED 6 days back, to be opened and repaired!!!
i clearly requested that the device has to be replaced with a new one, but then they told me that it is not in their hands, as the device goes to EMS in Dubai. I talked to EMS call center, the agent told me that as it is only 6 days, if there is any fault and a part needs to be replaced, then the device will be replaced, but I explained to him that yesterday was the 6th day and that the device might reach them on the 7th or 8th day, depends on when Lulu will decide to send it to them, and all what he said is that this is their policy!!!!!! so I might now get back a repaired device, not good customer service at all!!!!!!
Blackberry, I need help...

First, please understand that This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.
I would suggest that you argue heavily that you not receive a repaired device! The device is brand new, and if there is indeed a hardware problem you really do deserve a new device.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Can't "join" started hello conversation without camera on firefox

Hello there
So as title says I can't join a conversation I started with Hello app. I can create the room, share the link and I receive a notification that my other partner connected, but we can't hear\see each other. We both have FF36. Also on his side when he joins the room, he can see a text in the middle saying "you are the first to join the room". Weird thing is that I can absolutely join other people room, and it works correctly!
The thing I think I noticed is that people with a camera can start and " host" properly a call. Another guy i know with my same setup (no camera and only mic on a desktop pc) has my exact same issue, can't host but can join other people rooms with a camera. Unfortunately we tested only with people that use laptops with integrated camera, so I don't have other people with my setup that can try and test if what i say is true.
I don't know if I was clear enough on this, tell me if you need more info. We all had Windows machine, with win 7\8 no issue on that, different networks, ecc... only thing I noticed is that they all have a camera, me and the other guy don't.
Any suggestions?
Thanks a lot!
PS is there any eta for Hello on Firefox for android? As of now I can join but I can't find a way to start a conversation!

there are various programs like https://manycam.com that install an (additional) virtual camera driver on your pc to apply some after effects and so forth - you could try if this is enough to trick firefox hello. i haven't tried that so far ;-)

Z10 camera "can't be started"

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