Z10 Camera issues

I bought the device on the 17th of Feb, the camera worked for 2 days then it started giving me the error "Camera can't be started". I restared the device, it worked for a day, then it stopped for good. I wiped the device, removed the memory card, even the sim card, nothing helped.
yesterday i took the device to Lulu ( Abu Dhabi - UAE) where i bought it from, and they wanted to convince me that the device might be repaired, which i couldnt believe, i will not accept a device that costed me 2600 AED 6 days back, to be opened and repaired!!!
i clearly requested that the device has to be replaced with a new one, but then they told me that it is not in their hands, as the device goes to EMS in Dubai. I talked to EMS call center, the agent told me that as it is only 6 days, if there is any fault and a part needs to be replaced, then the device will be replaced, but I explained to him that yesterday was the 6th day and that the device might reach them on the 7th or 8th day, depends on when Lulu will decide to send it to them, and all what he said is that this is their policy!!!!!! so I might now get back a repaired device, not good customer service at all!!!!!!
Blackberry, I need help... 

First, please understand that This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.
I would suggest that you argue heavily that you not receive a repaired device! The device is brand new, and if there is indeed a hardware problem you really do deserve a new device.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Z10 Camera Issues - Black image, no pics

    During use of the rear camera on my Z10, the live image started to show streaks of lines in blue, green, or red, with the rest of the image being a shade of one of those colors.  The pictures taken would look like these distorted images. I restarted the device and also pulled the battery.  Initially no help, though after another restart, the live image now shows black, as if the camera has a lens cap over it.  When trying to take a pic (even though a black image), it clicks as if it’s taking pic, but nothing is being saved.  I’ve swapped options between saving to device and SD card (and removing the card), no change.  So at this point, black image on live view and no pics recorded/saved when taken.  Front camera seems ok.  Any thoughts?

    might be a bad camera, you could back it up and wipe it to prove that it is not the OS
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Plastic Z10 Screen Issue Report

    When I took the plastic off of the screen on my Z10 there became a noticeable adhesive thin film that made the screen look as if there were areas of bubbles under the screen.
    It became noticeable once you had finger prints. Brought to a mobile store and the guy there sprayed a solution to clean it. But soon as I used it again those bubble like marks reappeared under light.
    How I removed that thin film of adhesive coating was that I took a Lenspen that is used for cleaning my DSLR lens it uses graphite and it removed all that glue like film.
    This is obviously a packaging issue. Where the plastic protective covering the screen should not leave such a film. Hope this helps somebody out there.
    Oh for those who want to really clean their Z10 camera lens get yourself the Lenspen kit that comes with a smaller Lenspen works great. Hope this serves you well.

    WatchStops wrote:
    Hi sdgardne read further down in my post I had resolved it myself.
    Excellent!
    WatchStops wrote:
    I like to try and take care of whatever issues I may have first before I would waste my valuable time returning to a mobile store. Thanks for your input.
    Then you choose to let others be the victims of whatever might be wrong...not a "good" or "bad" judgment, btw...each of us makes our own decisions in life.
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Z10 camera problem

    Dear all. Have a problems with z10 camera. After 50 photo - 2 days of use - device do not show last photo in the memory. Only rebooting helps. I`ve tried both with and w/o microSD card.
    The phone was my present to wife (because it white : (( ) so she will eat my mind if you will not help me.
    By the way, what about 10.3 for z10?
    And the last. I live in Ukraine, there is now ukrainian layout (. I have 100-4 model, but we do not have here 4g at all. Is there any difference between firmwares for different z10 types? Can i use f/w for 100-2,3 to use device with g3 only becase of longer battery work?

    Hi and Welcome to the Community!
    KaterinaR wrote:
    Dear all. Have a problems with z10 camera. After 50 photo - 2 days of use - device do not show last photo in the memory. Only rebooting helps. I`ve tried both with and w/o microSD card.
    The first question is, what OS is the device running?
    Article ID: KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone
    If it is not current, then updating to a newer version would be advised as many fixes and enhancements continue to be released. If the carrier-controlled methods (on-device, LINK) do not reveal a new OS for you, then you can bypass that control via either Sachesi or AutoLoader:
    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
    KaterinaR wrote:
    By the way, what about 10.3 for z10?
    What about it? I am not certain if any carrier has yet sanctioned it, but there are things called "leaks" that some folks delve into (technically, not for extensive discussion on this "official" support forum). The two methods above, if you do some digging, may reveal to you what you are seeking.
    KaterinaR wrote:
    And the last. I live in Ukraine, there is now ukrainian layout (. I have 100-4 model, but we do not have here 4g at all. Is there any difference between firmwares for different z10 types? Can i use f/w for 100-2,3 to use device with g3 only becase of longer battery work?
    You can only use an OS package that is compatible with your specific device model and sub-model. Typically, only the -1 version of the Z10 has a separate OS package...the other packages are usually compatible with the -2, -3, and -4 models. I say "usually" and "typically" quite intentionally...it is up to you to be certain you are using a compatible OS package.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Z10 camera not focusing,not ringing at times and randomly calling out

    I'm having issues with my camera not focusing, just started yesterday, also at times incoming calls will not ring and go directly to voice mail, and randomly calling someone with out showing it called

    1. Auto-focus is available alongside touch to focus, which is enabled by dragging the UI target to where you want to focus . Read More Here :- http://crackberry.com/feature-focus-blackberry-z10-camera
    2. Z10 has a feature that makes the Call Silent if you touch on Screen , Have you noticed that maybe you mistakenly touch the Screen .
    Regards Eree - Follow me on Twitter - Facebook - Google+
    For More visit My Blog

  • MacBook Air 2013 with Mavericks 10.9.1 has Facetime HD Camera issues

    Hi, I've been using a new 2013 MacBook Air with 10.9.1 for the last 3 weeks (I used to have a 2010 Macbook Pro 15 with Mavericks) and the Facetime HD camera is having issues being detected by different applications.
    In my case I mainly use Google Hangouts, Skype, and sometimes Facetime. The problem lies on that the camera sometimes works and sometimes it doesn't.
    I usually reboot the camera with 'sudo killall AppleCameraAssistant' and that makes it work, but it shouldn't be like that.
    Please note that this was not happening with my 2010 MacBook Pro with Mavericks. I changed to this new 2013 MacBook Air only 3 weeks ago. Nevertheless, people that I work with (who use retina macbooks with Mavericks) are not having this issue.
    Last week I had to install a plugin (in chrome) for a new online site similar to Hangouts called BlueJeans. Bluejeans very seldomly recognizes the cam, only when I reboot it with the 'line' above or reboot the machine. The people I work with didn't have any issues, so I suspect this has to do with 2013 MacBook Air's Facetime HD cameras which might be different to the rest, or too new on the market.
    It's as if when I start using it in Hangouts and then hang, later it might not work in Skype, or viceversa.
    If you can help, that'll be great, and I appreciate it. Nevertheless, I feel Apple must take care of this in the next Mavericks update (many people are having camera issues).
    Jimmy

    Hi Jal1980
    I had the same pb...
    On my MacBook Pro Mid 2012 I Had a problem with my video on skype, facetime, photoboot....
    I have tried all the solution offered in every forum and never got to a satisfying result. I downgraded to mountain lion from mavericK without result. I reseted the Pram or SMC (I forgot), and other things, I played with the plugin /Library/CoreMediaIO/Plug-Ins/DAL/, I tried several version of skype.... NONE of this solution worked....
    Until that day a friend came to my place and installed AppleJack for Mac, a free software (http://download.cnet.com/AppleJack/3000-2094_4-40293.html) that totally solved this issue amongst others...
    Here is the full page of the program http://applejack.sourceforge.net/man.html
    And here quick instructions on how to use the program. Have fun!
    Restart your computer. After you hear the startup chime, press and hold down the
      Cmd and s keys together (this will put you in single user mode). You should soon get a Terminal-type screen with a dramatic garble of indecipherable messages and a shell prompt that looks something like [root#]
    2. Now, type applejack at the prompt. (If you’ve installed applejack manually, or have not created an alias to applejack for the root user, you may have to enter the full path to the script at the prompt.) You will be guided through a series of steps that will repair your drive and delete possibly corrupted files. Options are selected by typing the number corresponding to the task you want to perform, and then hitting the return key. For example, when you see a few different options, like this:
    [1] Option One [2] Do something else [3] Another task [4] A useful task
    From time to time, in interactive mode, you will be asked to answer yes or no to a question. To answer yes, type y and hit the return key. To answer no, type n and hit the return key.
    An advantage of using the interactive mode instead of auto mode is that you are given options for also cleaning out user-level caches and preference files. If you would like to clean out your main admin user caches, for example, you will need to use interactive mode.
    3. Auto mode: If you want to leave
      applejack to do it’s own thing, just choose option [a] when the script starts. You can also start right up in auto mode by typing: applejack auto at the prompt. applejack will run through all the basic cleanup tasks in order. Alternatively, you can also type applejack auto restart which will tell applejack to do the cleanup tasks and then automatically restart your computer. Other options are: applejack auto shutdown which tells AppleJack to shut down the computer after running its tasks, or applejack AUTO shutdown which tells AppleJack to run automatically in "deep cleaning" mode (see above) and then shut down.
    I hope this helps. It completely solved my issue.

  • Retina MBP Camera Issue?

    I purchased a 13" Macbook Pro with Retina Display around Christmas time in 2012, and right when I opened it up I noticed the camera was pretty bad. I searched online and found that others were having similar issues or it could've just been the lighting. Early January or a little after Christmas (I don't remember exactly when) I took my computer to the apple store in Willow Grove, Pennsylvania and they told me it was "just fine." They looked at the camera and compared it to others in the store and said it was okay. This summer, a family member of mine purchased the 2013 13" Macbook Air and I noticed that the camera quality was very good and clear, especially compared to mine. The camera is slow to respond to movement, and has a low frame rate. The picture also just looks pretty bad and pixelated. Also, when I skype with a friend of mine I notice her camera quality looks much better than mine, and she is on a 2010 Macbook Pro. I paid around $1700 for this computer so I should be getting one that works perfectly fine. Is there anything I can do to fix the camera issue or is there any chance of getting it replaced by Apple? What makes me angry is the fact that the Apple Store told me it was fine when it clearly isn't.

    Go to another apple store. Also tell them, if it looks fine in the store, take it into a darker room. These camera's have differen't ISO's and yours could be "fine" in the clear day light but may not be when it's sensor doesn't have enough light. This can be due to a number of factors. But they have to fix it because it's under a year old. You just got to find a way to prove it.
    You need to find the situation where it looks at it's worse and see how the lighting is and show them that. If you hold shift command and 3 at the same time it'll take a screen shot of your camera. That makes a picture of it which you can show also.
    There are different camera's in different year's models also though. For example, my thunderbolt display camera is much better than the camera on my MacBook pro, they are both from 2012.

  • S205 Camera issue

    Have a  S205 (win 7) a couple of days, but can't get the webcam to work.
    None of the software like Youcam/Skype/Lenovo Veriface etc finds the camera.
    I can enable/disable the camera using Fn/Esc and when I do so, it appears/disappears as it should under "device manager".
    There are no applications running in task manager.
    There is another forum user, having camera issues too, but the problem there seems to be "unknown harware".
    My hardware seems fine in control panel, and shows "Lenovo Easycam" as working fine.
    Any ideas ?
    Solved!
    Go to Solution.

    test your camera first.
    http://www.testmycam.com/

  • I am frequently experiencing Iphone 5 camera issues, while taking photos all of the sudden the camera going to hang mode

    Hi,
    Greetings !!!
    I would like to know what is the root cause of Iphone camera hanging ?
    I am very frequently experiencing Iphone 5 camera issues like while taking photos all of the sudden the camera going to hang mode with full of pink & black line.
    I noticed while camera app turns ON the phone going to hand.
    I went to apple services server with this problem & they said they didn't see any errors.
    Kindly response with my request, and provide me the solution.
    Thannks & regards,
    -Vamsi

    That often happens with cameras when you take pictures of a computer screen. LCD screens "flicker" and the camera will often catch the flicker.

  • Lumia 1520.3 Front Camera Issue

    As Lumia Denim update is expected on the last quarter of the year, will it fix the front camera issue of the Lumia 1520?
    My phone is originally running on Lumia Black and the phone is working perfectly until i installed the dev prev. Regardless of what camera app, once front camera is called, app automatically close. Done soft reset, hard reset and Nokia Recovery Tool but to no avail, front camera is still useless.
    Hope the next iteration of the software will fix this problem.

    hi mate, sorry to hear of your problems. have u tried installing Lumia Cyan as this may fix your issues (i.e. has the correct optimisations and driver updates for your Nokia). i know it is a pain to hard reset and update manually to Lumia Cyan, but it may be the only option before taking your phone to Nokia Care for inspection

  • E72 Camera issue (black screen)

     Hi everyone, I am having a problem with the camera in my E72. When I try to use it, it givesme a blank, black screen (no image is visisble as through the lens). Although the right hand side of menu does appear on screen if I press the button, nothing can be selected. It is as if the camera application gets hanged.
    I recently updated firmware that resolved the issue. However, it was hardly for 2-3 days and it came back and am unable to use camera again.
    Anyone faced same issue, or tried something to resolve it?

    The "Ultimate Solution" is not the hard reset because i tried it with the "bloated other files" problem and this camera issue, and it didnt cure the problem.
    I just got the headsup from Nokia Care Point that my device couldnt be fixed in a reasonable time so am being sent a replacement. so i'll advice if your device is still warranty  covered, then send it to a  Nokia Care Point.
    The Engineers couldnt fix it in two weeks so its obvious even a software revamp wont fix it, let alone a hard reset.
    Cheers

  • Z1C camera issues - manufacturing date? recall?

    Hi, 
    I went through the whole thread about the camera issues.
    Sadly I got a bad phone as well (black version).
    The flash leakage isn't the only problem, the camera looses focus during video shooting as well, and the most bothering thing is the photo quality on regular photos (manual mod, different ISO, whatever..) which is poor even compared to the Galaxy S2 !!
    I was very dissapointed, and it seems the local retailer isn't familiar with the issue..
    I'm willing to wait but I am afraid suffering users will be forgotten and Sony will focus on the Z2/compact/whatever they will release next...
    I read in the xda forums a review that shows much better results from the camera
    http://forum.xda-developers.com/showthread.php?t=2663132
    Is it possible that just the first models have this problem?
    Maybe we can figure out from the manufacturing date something?
    Mine was manufactured on Oct. 2013, black version.
    What do you think?
    Thanks !!

    Hi to all Sony fans the camera is actually very good but the thing that screwed it up is the stuperior auto that is **bleep** the owsome hardware under the hood,regarding flash bleeding iam not seeing any bleed,so after testing i found the follwoing results for owsome pics:
    1-iso 50 for shooting 0 to 1 meter far away from the object.
    2-iso 100 for shooting 1 to 2 meter far away from the object.
    3-iso 200 for shooting 2 meter and above.
    or use camera zoom x its not great as manual mode but it is way better than stuperior auto if u want to shoot good photos at great speed in the dark  well its android so there is alternative to any **bleep** app
    for shooting a single face but the focus on face detection,for multiple or large objects but the focus on multiple autofucos
    Down ul find the pics the blured and ugly from stuperior auto the good one are from applying these modes:

  • Getting help on nDVD and Camera issues

    Were do I go to get help on nDVD and Camera issues.
    Seems that all the posts with DVD issues or Camera issues don't get answered.
    Are we at the wrong place?
    If so please steer us to the right place so we can get our issues resolved.
    Thanks for your help
    chevywes

    I have a good tip for you.
    Go to http://community.compuserve.com/n/pfx/forum.aspx?webtag=ws-laptop&redirCnt=1 and I hope you will get help there.
    Sorry to hear that nobody here can help you but I am afraid you have misunderstood something.
    It is user-to-user forum and if you want to have official Toshiba statements you are definitely on the wrong place.
    One more thing, if you have US notebook model go to US support page and search for solutions there - http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modSel.jsp
    For every known issue you should find technical document with explanation and solution.
    Good luck!

  • IPhone 5 camera issue.... NEED HELP please

    I just got this iPhone 5 camera issue. I was taking pictures (around 20 pictures), suddenly the camera only focused downward (to the ground). Even I raised the iphone higher and focused to the head of person that stood in front of me, but the camera still took the pictures of that person's hip and legs. Every pictures that I took were focusing downward.
    I tried it today the second time. After I continously took 40 pictures, this problem started again.
    Should I get a replacement? IS it a ios6 or phone problem?
    Actually, after I restarted the phone, this problem was gone. But I just want to make sure that this problem will not come again after 1year warrantee.

    when your r on your camera app, press and hold the sleep/wake button and after 4 secs you'll see the red slide of power off option. without sliding that, just press and hold the home button until the camera app quits. This will reset the app.
    If this doesnt work, go to your comp and delete the softwareupdate.ipsw file from itunes media folder (if you've previoulsy updated or restored) and do a restore. this will download a new update file from apple server that will be error free.

  • X2-02 camera issues - .nrw files not converting to...

    I've got X2-02 and am experiencing the same problem on this link: http://discussions.nokia.com/t5/Cseries/C2-02-camera-issues-nrw-files-not-converting-to-jpeg-files/m...
    I tried all of the tricks mentioned and nothing became fruitful in converting the files to jpeg (viewable on PC).
    Anyone who has a solution to this, kindly post it here...!
    Moderator's Note: We have moved your post and changed the title into a subject-related title. This is to keep the forum organized and let other forum users easily see and respond to this post.

    imranshahab,
    Welcome to Nokia Discussions!
    Try this online image convertion site: http://bit.ly/1dyiDQm
    Or try sending the .nrw files to another bluetooth capable phone and see if it does convert the file to jpeg after receiving it.
    Good luck

Maybe you are looking for