Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Hi there,
I've googled this like crazy but havent been able to find an answer.
My new Z10 can no longer retrieve my blackberry ID. I set it up originally and it worked, I was able to back it up once and download a few apps from appworld. But since the 8th my device has stopped associating it with my blackberry ID.
- When I try to download an app it tells me:
- When I go to settings > BBID it just says "Retrieving BlackBerry ID properties..." and stays at the loading screen forever.
- When I plug it into the computer and open BlackBerry Link, it will not backup because it wont associate with a BBID
I've tried restarting, I've tried battery pulls. I havent wiped because I cant backup and I'll lose all the info i've added over the last week.
Thanks

Hey culturist
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you able to access your BlackBerry ID from a computer by going to www.blackberry.com/blackberryid?
Also when was the last time you could access your BlackBerry ID? Do you have a data plan with your BlackBerry Z10 or just connected via Wi-Fi?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

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