Z10 can't send email with ActiveSync from work Outlook webmail

First off, love my Z10. It was able to connect to my work's Outlook webmail with no problem. I am able to get calendar and work emails.
HOWEVER, I can't seem to be able to send email through my work account. When sending an email, I keep getting this red wrong way icon with the message:
Message Status: Acknowledgement for send was not received from Server.
What's wrong?
I checked through my Outlook web account and it shows my phone within Mobile Phone Details:
Access state: Access Granted
Policy applied: Default - Applied in full
ActiveSync version: 14.0
Is there something I need to ask my IT staff for?
Thanks.

DueNorth wrote:
First off, love my Z10. It was able to connect to my work's Outlook webmail with no problem. I am able to get calendar and work emails.
HOWEVER, I can't seem to be able to send email through my work account. When sending an email, I keep getting this red wrong way icon with the message:
Message Status: Acknowledgement for send was not received from Server.
What's wrong?
I checked through my Outlook web account and it shows my phone within Mobile Phone Details:
Access state: Access Granted
Policy applied: Default - Applied in full
ActiveSync version: 14.0
Is there something I need to ask my IT staff for?
Thanks.
It appears as if your email is running on Exchange 2010, and if so then you can troubleshoot this issue yourself to see if your phone is even talking to your ActiveSync server when it is trying to send the emails. If something doesn't jump out at you during this process, this information should help your IT folks in troubleshooting the effort.
http://blogs.msdn.com/b/mstehle/archive/2013/04/29/howto-visual-guide-to-turn-on-exchange-activesync...
You can also test the full functionality of ActiveSync on your account by using Microsoft's following testing tool, which should point out any major issues:
https://www.testexchangeconnectivity.com/
In regards to your question about what to ask your IT staff for, as an Exchange engineer myself I don't think there is anything on the server side that would let you connect and download email but not send it. So I would want to see the logs mentioned above to see what was going on with the device to server connectivity, in conjunction to the error message you already grabbed.
There are some random "fixes" on the Internet such as this one which would be a server side configuration change, but again the more information you can supply your IT folks the better:
http://forums.crackberry.com/blackberry-10-os-f269/bb10-exchange-activesync-issue-775934/

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