Z10 Fail to work after software update

Hi everyone. I connected my Z10 device on my wifi network to do the latest software update. Everything worked fine, and I was asked if my device can restart. After the device restarted himself and came on, nothing was working. I can't access any apps on my phone it just stays on the homescreen. I can't send messages, I cant open my contacts nothing works. I restarted the device several times therafter with no effect. I took out the battery and put it back in and its still not working. I'm wondering if I am the only person who experienced this and what I must do?

Hello, The most common thing to do after an update that results in issues is to perform an OS reload. Sometimes, the update processes have errors and such...with a reload often curing the issues. The official methods, which will be controlled as to what exact OS versions you are offered:http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...The unofficial methods, which are cleaner, and allow you to choose an OS version that perhaps your carrier (or whoever it is controlling your offers) has been slow to approve:http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/Of course, before you started anything, hopefully you already took a good backup via LINK, a manual copy of your Device Memory to your PC, and full documentation of your configuration (account credentials, added apps, configurations, etc.). Sometimes, restoring from a backup returns to the device the very corruption one needs to eliminate, and reconfiguring from scratch can resolve that. Good luck!

Similar Messages

Ipad failed to work after software update

I have an ipad 2. after recent software update, was told to connect to itune. when connected to itune was further advise to restore factory settings. however even after going through recovery, encountered failed to recover. what should I do now

Hello, The most common thing to do after an update that results in issues is to perform an OS reload. Sometimes, the update processes have errors and such...with a reload often curing the issues. The official methods, which will be controlled as to what exact OS versions you are offered:http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...The unofficial methods, which are cleaner, and allow you to choose an OS version that perhaps your carrier (or whoever it is controlling your offers) has been slow to approve:http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/Of course, before you started anything, hopefully you already took a good backup via LINK, a manual copy of your Device Memory to your PC, and full documentation of your configuration (account credentials, added apps, configurations, etc.). Sometimes, restoring from a backup returns to the device the very corruption one needs to eliminate, and reconfiguring from scratch can resolve that. Good luck!

My keyboard failed to function after software updates

what should i do..my keyboard failed to function after software updates. i'm using virtual keyboard now.

It would help us to know which comp model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
This will help in providing you with the proper and/or correct solutions.

Email doesn't work on Z10 when sending attachment after software update on Telus, Gmail but works on live.ca

Having my Telus email refusing to send attachment (one meg picture), without attachment everything is OK, can receive attachments. Weird thing is my live.ca account works perfectly. All that happens is the clock and sending icon would alternate (left it for a couple of hours - still the same). Same result using Wi-Fi or LTE, 4G. So called tech support @ Telus and they have no solution and have two Z10 with same problem sending attachment but on Gmail account. They are sending a ticket to Blackberry to see if problem can be resolved.
Emails were working perfectly before software ugrade three days ago. Anyone else having these issues? Ideas to resolve?

FINALLY, after TWO full months of waiting and checking every day, the problem has been resolved. I'm disappointed that Blackberry took so long to fix, but happy that my email can finally send attachments. Also disappointed that I was not notified of the fix by my provider Telus (which they said they would). Hopefully the problem is permanently resolved and won't re-appear after another software update.

Z10 fails to work after updating to 10.1.0.273

I updated my Z10 this morning and it is now not functioning! I can't open any apps, including BBM. If I shut it off and turn it on again, I can open some apps, but as soon as I go to the Hub, i get a message that says "preparing the Hub" and then nothing works.
I have tried updating from Blackberry Link on my Mac, but that doesn't work either. I am out of ideas (and patience!)
Any suggestions?

Yes, mine worked fine before "update" too....
I wonder if we are going to have to wait until 10.2 before we are working again?
This is so COMPLETELY frustrating!

Phone not working after software update!!

i dont know if anyone could help me but i recently done a software update for my blackberry torch 9800 and after it upddated it hasnt been the same the screen isnt the same some of my icons are missing and nothing is right and i done a software downgrade to see if that would help and it didnt make any difference and i have removed the battery several times but it does not seem to be working and i do not know what to do! so if there someone who might be able to help me i would be very greatful.

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Natd stopped working after Software Updates: Bogus VLAN injections?

Software Update installed three packages on the iMac today:
Safari 3.1 Update (Universal)
Security Update 2008-002 (Universal)
AirPort Extreme Update 2008-001
This machine (running 10.4.11, fully updated now) is my connection-sharing gateway the internet for my wife's MacBook, a Linux box and a TiVo unit.
Comcast ==(ethernet)== public-IP iMac ==(wireless)== private IP MacBook, Linux, TiVo
I ran my usual firewall + Internet sharing script after the mandatory reboot.
The iMac's broadband connection worked fine for local programs (Safari, ssh) but none of the machines with private IP addresses on the LAN could see the outside world. The machines on the home LAN could see each other fine -- ping, ssh, etc. Time to start testing!
When I pinged an external machine from the Linux machine, the DNS lookup succeeded after a delay, but it seemed that no ICMP responses came back. Actually, packet tracing with Wireshark showed that the responses had come in with an extra four-byte header field I had not seen before: something called "802.1Q Virtual Lan" inserted between the Ethernet II header and the Internet Protocol header. Sample packet dump (slightly edited):
No.:  20
Time:  00:04:56.746703
Source:  64.233.187.99
Destination:  192.168.1.2
Protocol:  ICMP
Info:  Echo (ping) reply
Frame 20 (102 bytes on wire, 102 bytes captured)
Ethernet II, Src: AppleCom_54:1b:30 (00:17:f2:54:1b:30), Dst: FirstInt_94:75:8f (00:40:ca:94:75:8f)
*802.1Q Virtual LAN*
     *001. .... .... .... = Priority: 1*
     *...0 .... .... .... = CFI: 0*
     *.... 0000 0000 0000 = ID: 0*
     *Type: IP (0x0800)*
Internet Protocol, Src: 64.233.187.99 (64.233.187.99), Dst: 192.168.1.2 (192.168.1.2)
Internet Control Message Protocol
Looking further back in the trace, it turned out that the DNS delay had the same oddity. The Linux machine sent out a request to the primary DNS server, got back an immediate response with the extra "802.1Q" field, waited 5 seconds, sent out a DNS request to the secondary server, got an immediate normal response (without "802.1Q"), then immediately used the returned numeric address for the pings. It's as if the Linux machine ignored the packet with the extra, interposed header.
I traced HTTP traffic to google.com and saw a similar pattern:
1. bogus 1st DNS response
2. delay
3. good second DNS response
4. sent HTTP SYN packet
5. got back HTTP SYN/ACK with extra "802.1Q" field
6. multiple retries of steps 4 and 5.
I suspect that one or more of the software updates is inserting this VLAN stuff into NAT-ed packets over Airport. The receiving machines drop the packets because they expect the Ethernet II header to be followed by the IP header, not 802.1Q data.
An old discussion thread ([VOIP VLAN using 802.1q frames causing massive dropped packets|http://discussions.apple.com/thread.jspa?threadID=378673#1833386]) talked about a similar problem.
Here are the NAT-related commands from my firewall script:
  natd -u -dynamic -interface en0
  /sbin/ipfw add divert natd all from not me to any via en0
  sysctl -w net.inet.ip.forwarding=1
Question: is there a known workaround to get the MacOSX network drivers not to insert 802.1Q VLAN headers?
Thanks in advance!
--GCL

Hello faab:
Welcome to Apple discussions.
I am afraid to indicate that you probably will need to wait until you are back and have the software install DVD.
There is really no way to tell what happened. To fix it, however, you really need the DVDs.
Barry

Acrobat fails to open after software update (end of March 2012) in Lion

When opening a PDF in Acrobat x Pro the programme crashes, ever since I did a software update at the end of March 2012.
I have also been having problems with emailing PDFs, with emails disappearing or getting corrupted.
Seems worse if I have Firefox open at the same time.

Still failing to launch after repairing permissions and restart.
Part of the report says:
AcroSecurityBailOutImpl
It has always opened the file when I try a second or third time, though.
It's just the first once or twice that it fails.

N96 fails to restart after software update

Hello,
If just hat my N96 software updated and now he resist to restart, he doesn't give any signal at all just "Phone start-up failed.Contact the retailer". What's wrong with it? My N96 has never worked properly, my N95 was better but also not that good as I asspected.

Hi troy1011
It might be worth looking at Paragraph 45 in FAQ for Nokia Software Updater here for using "Three finger reset" although it may be worth leaving battery out for 10 minutes first:http://europe.nokia.com/A4577229#faq45
Failing that it's a trip to a Nokia Care Point unfortunately.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Built in iSight not working after software update!

Last night, I updated front row, quicktime, and iTunes via the software updater. Now nothing is recognizing my built in camera (iChat, photo booth). It says there is no camera connected to the computer. Also, software update isn't working. Does anybody have any idea what could have happened and how to get it running again? Thanks!

NikoM2008 wrote:
Installing the combo update - as you suggested - did not solve the problem. Any other ideas? The iSight is still not being recognized by the system profiler.
Here is what I suggest you do next.
System Profiler is a pre-Lion term. If you are really using OS X 10.7.3, you need to use the "System Information" utility.
After you launch "System Information", click the "USB" item in the "Hardware" item of the System Information window's sidebar. (If the reveal triangles are pointing to the right like ►, click on it so it points down like this ▼ to find the USB item.) Then look under each USB bus item in the "USB Device Tree" for your camera.
If there is no iSight or FaceTime camera listed anywhere in your "USB Device Tree", verify that you used the correct PMU/SMC "reset" procedure for your particular Mac model. If your camera is still not recognized in System Information", yours is most likely a hardware problem that will require a professional fix.
Then contact Apple or an Apple-Authorized Service Provider for service.
Unless you have a current backup, make one before giving your Mac to the repair technician.
Message was edited by: EZ Jim
Mac OSX 10.7.3

My ipod touch won't work after software update.

Last month I downloaded a software update for my iPod Touch and afterwards it wouldn't work or connect to my PC. It just showed a picture of the USB cable with an arrow pointing to the iTunes logo.
I fixed the problem by plugging the iPod into my other PC - where it connected no problem - and I Restored it. I then plugged it back into the first PC and re-synchronized it there. It worked fine after that.
I just downloaded a software update for iTunes and the iPod Touch, and I have the same problem. I know that I can go through the same time-consuming solution as last time but how do I fix this so that it doesn't keep happening?
My PC does seem to recognise the iPod as a camera when it connects. Could that be it? Help please.

Have you tried everything here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
It is normal/expected for the computer to recognize the iPod as a camera. It would only be a possible problem if you installed a program such as for a camera or scanner.

Bluetooth Mouse stops working after software updates

Hello,
I've been using a Bluetooth mouse with my X220 Tablet for several months now. After fiddling with device manager to ensure that the Thinkpad Bluetooth device does not have the "Allow the computer to turn off this device to save power" setting set, things were working perfectly.
However, after running through some windows & Lenovo updates, the mouse now seems to work for a while, but after any idle time, the mouse stops working. Turning the mouse off & back on seems to cause it to reconnect, and it works until the next time it goes idle for 2 minutes.
I've gone through device manager, and made sure both the Bluetooth & USB Root devices are set not to power down (per http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Bluetooth-mouse-stops-working-from-time-to-tim... ), but still no luck.
The software updates applied from the Lenovo System Update tool were:
ThinkPad Power Management Driver: 1.67.04.05
ThinkPad Power Manager: 6.64.4
Lenovo Solution Center: 2.4.002
Intel G1/G2 Display Driver: 9.17.10.3347
Also, some windows updates which don't seem related (mostly security), but I can lookup the list of KB numbers if helpful.
Are there any known issues with the power manager updates that might affect this? If so, what's the best way to revert to the last working version?
Thanks!

Try doing a PRAM reset and see if that helps, also put in new batteries as that may make a difference.
OS X Yosemite: Reset your computer’s PRAM

Photoshop fails to launch after software update

Photoshop fails to launch after the most recent software update. I am running 10.5.5 on a black macbook. It fails to launch every time. I have activated it with the key code, but never registered. What do I need to do to fix this?

Hi jmoser;
Adobe position on PS CS2 is that it is not compatible with Leopard. They say they have no plans to fix it either. According to them the only versions that are compatible with Leopard are CS3 and CS4.
I some people say they don't have any problems using PS CS2 with Leopard but it doesn't appear this is true for everyone.
Allan

Scan to email not working after software update

I got a software update notice on printer yesterday and after that scan to email has stopped working. its EXTERMELY slow to connect and dont work at all.
I spent an hour restarting and resetting router and printer, and nothing has helped.
Please fix the new software update.

Hello Dexter123,
Welcome to the HP Forums.
I see that you are having some issues when attempting to scan to email.
Please click on the following link for instructions on how to Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers.
I suggest that you go through the entire document on the Scan to Email section just in case a setting has been changed.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Airport EXPRESS doesn't work after software update on Airport EXTREME

My Airport Express stopped working after I did my software update for my Airport EXTREME the other day. It lost the connection to my Airport EXPRESS and so I did a hard reset and tried to redo the whole profile but after many, many hard resets, I still can't make it work.
Airport Setup Assistant shows that the setup is complete and everything is fine. But if I select "Extend my wireless range", after the setup, my Airport Express won't even appear anywhere. If I select "Join my wireless network" then it will appear with a 169.xxx.xxx.xxx IP address under my Airport Utility. It will also show up on my iTunes but I can't open it using Airport Utility and iTunes spends a long time searching for it and then gives up. In all the above cases, the amber light remains flashing and the green light never comes on. What else can I do to fix this??

Either change the channel that the phone is transmitting on or change the channel the Express is transmitting on. You can do the latter in Airport Admin Utility; the former depends on your phone.

Z10 Fail to work after software update

Similar Messages

Maybe you are looking for