Z10 format including removing software not only security wipe

is there a way of formatting everything in the z 10 device including the software itself ? i mean blank wipe the device to reload totally new files without any old issues.
please let me know im having sometrouble even after reloading the software, i need to format device totally not only security wipe.

Everytime I connect my device to blackberry link it gives me that it cannot communicate with device and I should reload the software.i reloades software 5 times and still the same screen. Deleted link and reinstalled same thing.
Also the fone gets heated up and slower and sluggish even the apps by time and restarts alone sometimes its a mess.
Please let me know a way to format the device completely not only security wipe because I tried that also.
Aprreciate youe help.

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