Z10 freezes, switches off, requires battery pull

I have had my Z10 since July. Initially every 3-4 days it would not respond and require a battery pull to start working. After all the updates this has become frequent. Now the machine locks up 3-4 times a day.
Any suggestions!

What is happening is that your on-device battery meter is off-sync with the actual battery charge.
Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
This will reset the false charge reading. You may need to do perform this procedure 2-3 times.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

My Z10 is switching Off in regular interval

My Z10 is switching off in regular interval. Showing low battery but while plugging the charger its battery is full.

pawankyal1984 wrote:
My Z10 is switching off in regular interval. Showing low battery but while plugging the charger its battery is full.
Here is some info that could help you out.
z10 batterylife is notaccurate
Want to contract me? You can follow me on Twitter @RobGambino
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Z10 getting switched off

Dear All...
Please..Please.. help me if somebody knows the solution for this...
My Z10 getting switched off frequently even if 80% battery is remaining.. If try to switch on again it will complete the booting procedure and then will go to off mode..
If i kept all my networks off then it will stay on till the last juice of my battery...but with the network on..its dead.. i dont think its the problem with the battery.. I am totally confused and fed up with this.. Cannot keep my phone on atleast for 1 hour also..
Very horrible experience i am facing with Z10..
Kind hearts in BB Support Forums.. Please help me to solve this issue..
Thanks..
Prakash

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT1438 iPhone 5 switches off saying battery low when it shows 42% battery remaining , if I leave it ten mins it turns back on and I's fine ? Had anyone else had this problem

iPhone 5 switches off saying battery low when it shows 42% battery remaining , if I leave it ten mins it turns back on and I's fine ? Had anyone else had this problem?

Hi Dean,
Yep, there are others too...:
https://discussions.apple.com/thread/5311898
Cheers,
Jason

Iphone 5 switches off when battery still has 15%

After updated to iOS 7, my iphone 5 always switched off when battery still have 15%. Anybody have the same issues?

Sounds as if the battery may need to be recalibrated. Let the battery drain until it turns off. Then connect the phone to the charger and let it charge to 100%. Disconnect and then use it. It should get it back to a better read. The batteries are designed to shut down when the battery has a certain amount of power left. The battery percentage is not always that accurate.
You can take a look at this link from Apple about batteries. http://www.apple.com/batteries/iphone.html

IPhone 4S - phone switches off before battery percentage has got to 0

iPhone 4S - phone switches off before battery percentage has gone to 0 - usually switches off when it's between 20-30%.
When I try the force restart it has the battery sign. (Home Button+Power button)
When I plug the charger in it starts charging from the point it shut off, 20-30%.
Have tried reset all settings.
Have done a restore and setup as a new phone.
Any way I can get it start charging from 0 instead of where it shut off (20-30%) ?

Bit of a trek to the Apple store + i can't really send it off as I'm using it all the time.
Anything I can do to recalibrate or reset it so battery drains and starts to charge from 0, before I have to go to the Apple store?

BB Curve 8900 - randomly stops receiving emails and requires battery pull

I'm a newb to BB and this forum has helped a lot but my BB Curve 8900 randomly stops receiving emails about every 2 days and requires a battery pull to correct.
When it stops receiving emails and I go to the browser, it is also unable to connect. I basically lose all connection to data. I can receive calls and sms.
Turning unit off and on does not help.
I need to do a battery pull. Then starts working fine right away.
I'm with Rogers in Canada
Is there a fix for this? Could I possibly have a bad phone? Battery pull once is a while is fine but to need to do that every 2 days is not.

Something similar happens to me. I have to keep resending the service books and then it works fine, try this, at least it will stop you keep doing a hard reset. I have read somewhere else that this can be influenced by having your phone to turn off at night etc. So for now I have turned this feature off. I can actually receive emails via wifi and the failure is only on GPRS. It sounds a bit strange but I am also becoming convinced that it only occurs when I leave home, go somewhere else and then come back.
Read this below. I did do all this but it hasnt worked for me, may help you though
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=23433&query.id=178268...
Message Edited by davock on 03-01-2009 10:06 AM

Z10 getting switch of after battery level 40%

I was purchase z10 before 20 days now my handset is giving problem that it get switch off automatic when battery level is 40% and if I will take out battery and trying to switch on again it is not working.then I have to put charger for 2 min then it's get on but how come mobile getting switch off on 40% level.<br>Plz let me know what to do.<br>

I faced the problem too...
You should try this... whenever your phone gets switched off at 40% try to keep the out of your phone for an hour then your battery charges from 0%..
I've tried this it worked out for ma phone..!!!

BB Q10 - Difference between Power OFF and "Battery pull out"?

Hello,
Any one has any info on what difference the phone sees between a proper power switching OFF and doing a battery pull out?
Apparently, some of the customer service guys at BlackBerry advises you to do a battery pull out while the phone is in ON mode.
Just curious to know what is the reason behind it.
Solved!
Go to Solution.

When you power off your phone, it keeps everything intact until you power on again. When you do a battery pull, it interrupts the operation of the phone and many temporary files, not necessary to the proper operation of the phone, are erased. In many instances, when there's something playing havoc on your phone it can be found within these temp files.
Another method to do a battery pull is to press and hold the power button until BlackBerry appears on the screen. Other things will appear before that but if you continue holding until it shows, the effect is similar to doing a battery pull with the phone powered on. Note that pressing the power button to shut off the phone does not erase these temp files unless you hold it until BlackBerry shows, usually about 15 seconds.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Curve 8620 freezes. the watch icon pops up and it freezes up. needs a battery pull everytime

Curve 8620 freezes. the watch icon pops up and it freezes up. needs a battery pull everytime
Device info
carrier: Cincinnati Bell
Model info and OS version:curve 8620 v5.0.0.900
a battery pull will fix the issue but it will happen again a day or 2 later.
I have been using Kindle for Blackberry most recently. I also upload a ton of music often using media sync for windows media player. any app or advice on how to fix the problem?

Hello pumarocks,
Welcome to the BlackBerry Support Community Forums
The following article should help regarding the issue you are experiencing:
http://www.blackberry.com/btsc/KB10307
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

X100e switching off during battery and work

My x100e is going to Standby while on battery and while working.
Just happened a few minutes ago:
Battery at 67% - Standby.
I searched for some settings in the windows 7 power manager, but didn't find anything.
every standby should be switched off.
Can you give me a Hint?
x100e mv-40 with RMCLOCK hd3200 2,5gig RAM win 7 Ult x64

how about heat. does it feel hot?
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
If someone helped you today, pay it forward. Help Someone Else!
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

IMac keeps freezing / switching off

Hi all,
I have an IMac 2Ghz Intel Core 2 duo 3 gb 667 MHz DDR2 SDRAM Mac OS X version 10.7.5
I inherited this from bro in law and I'm a relative novice (I basically google everything).
It keeps freezing and sometimes switching off quite often.
It happens mainly when I'm using iPhoto - I have checked the activity monitor and iPhoto shows over 100% even when idle.
I have lots of photos, films, videos on a 2TB external hard drive which IPhoto and iTunes is setup to.
Any suggestions or have I just got too much stuff for the computer to handle - 3/4 of the hard drive is used?
Any advice appreciated.
Thanks

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

Z-10 switch off 61% battery shows

dear Sir
Just almost two months back i purchased Z-10 but from tommarrow i am facing a problem .It switch of on 61% battery power .after words if i press on /off button its shows no reply ,then i have to connect with charger and it switch on after 2 to 3 minutes.pls help me for this .already done security wipe procedure but no improvement in Z-10.
Reply me.
regards
Joy

Hi Joy
Welcome to the Community
Your battery show false percentage. To correct it, reboot your device. When it's ON, connect to the wall charger and remove the battery. Leave it for 20 minutes and keep it charging. This reboot will correct some programs/apps error and incorrect battery meter. You may need to do this reboot within next 1 or 2 days or when the same symptom show up.
Good luck.
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution

My z 10 gets switched off when battery levels went below 20%

10.2.1.2102 my version

What is happening is that your on-device battery meter is off-sync with the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Repacement phone still freezing, and having to battery pull again.

I have not long had a replacement phone due to it freezing all the time, now the replacement phone has started to do the same, even though it is still under waranty can I I take it back to the carphone warehouse and change my phone to a different model of blackberry because I do not want to stick with the curve and want to go back to using the bold as I had no problems with the last one I had, any info would be grateful.

I think Carphone Warehouse would be able to better answer that question.
When the freezing starts do you know how much free memory the device has?
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Z10 freezes, switches off, requires battery pull

Similar Messages

Maybe you are looking for