[Z10] - Frozen On Startup "Software Update"

So I'm frozen on this screen, restarted a bunch. Still says nothing but this :
http://i.imgur.com/CEEILwC.jpg
this is the kind of problem I do not want to run in to when I buy a new phone...
Update: Held Volume down + the center button beside it and it said "could not connect" then let me connect to wifi - but is still at 0MB downloading after minutes

Hey killustration,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33628
If the issue still persists, then I would suggest you could your network service provider and ask to be transferred to BlackBerry so we can gather some logs.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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