Z10 heating when not in use, battery dead in 4 hours

I've had this problem since monts. Even with no apps running and phone not in use, the phone become very hot and battery goes flat in 4-5 hours even less in some cases. It's becoming useless and even in the shops (e.g. Vodafone, Carphone warehouse) they tell you not to buy the phone because of the battery problems. 
On the web there's plenty of ppl complaining about this but I can't find a solution that works. 
Customer service of blackberry on twitter is totally useless since they tell you to go to a store and that's all they know. But if you purchased the phone in an airport as I did, you can't do that. 
No other ways to contact blackberry and no way to get someone service the phone, since shops like Carphone warehouse service only theirs (same mobile phone carriers). 
Any hint??

One source of heat issue is weak wifi and/or cell coverage at a given location.  To test...
what happens if you turn off services you might not be using like nfc and bluetooth?
what happens if you turn off wifi when you are not using it?
what happens if you turn off cell service when you are not using it?
what happens if you turn on airplane mode when you go to bed?

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