Z10 Hotmail Issue

Hello - I have been using my Z10 since April with very few issues. I have my business emails as well as my hotmail account on it.
For the last 3-4 days I have an issue with my Hotmail account. In both the Hub and in the account proper, I can only see sent messages. When go into the hotmail account and hold "Hotmail" I get to the folders. if I select " Inbox" the I can see the recieved messages but when I exit this portion of the application then it reverets back to only the sent messages.
This issue is brand new and this was working fine until a few days ago.
Any ideas?
Thanks in advance.

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Similar Messages

Hotmail issues

I cannot sync email folders in the application for email. My gmail accounts sync without any issue.

Hello,
To my knowledge, other than using a different email service, there are no workarounds to get an email service and BIS to function beyond the features in that KB. Further, you can expect extended delays for anything other than email delivery to your BB. The documented expected interval of receiving new emails on the BB is 15 minutes. All other reconciliations (including pushing Sent Items to the mailbox from the BB) operate at a lower priority both within BIS as well as (usually) at the email service provider. I've seen it take up to 24 hours for some of these other things to reconcile.
It sounds as if you've done all you can do...so I suggest waiting 24 hours to see if things reconcile in the manner documented. Further, if you search on these forums, you will find threads discussing issues and such...I have a vague recollection of some recent HotMail issues similar to what you describe, but I can't recall more specifically than that.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hotmail issue

Hi. Just got a new iPad 4 and have setup the Mail function via my hotmail account. I have changed the settings to no limit for days to sync. For some reason all my emails are not being pushed to the iPad. I have some new emails and some real old emails displaying. There is a huge gap in between.
Appreciate some help.

There have been several reports of hotmail issues, suggesting that it's on hotmail's end.

Z10 Hotmail problem

Dear Support Forum, having recently purchased a lovely z10 the first thing I try to do is to set up my email accounts. My primary personal account is a long standing hotmail.com one that has served me very well over the years. The process looks simple but if I try to set up an account i get the following response. expecting delimiter: line 1 column 115 (char 115) If i try to set up a hotmail account, its the same response but with 187 in place of the 115's. The only thing that may be "different" is that I have not yet put a sim in this phone but have successfully hooked into wifi. I can browse the web and access hotmail that way. I have also successfully added facebook,linkedin and googlemail accounts. little help please.... Many thanks

I had the exact same problem, but eventually managed to solve it. I'll explain what I did here, even though I know the OP has since abandoned his BlackBerry because of this very problem (see http://forums.crackberry.com/blackberry-z10-f254/z10-cannot-setup-hotmail-outlook-email-v-strange-87... and http://answers.microsoft.com/en-us/outlook_com/forum/oemail-oapps/outlookcom-on-bb10-device/75dc80b9...).
I had had my Outlook.com email account set up and working flawlessly on my BlackBerry Q10 flawlessly for over six months, until one day (today) it suddenly started exhibiting issues. For instance, draft emails would not save and I could not access my filed emails, among other issues. So I thought, "hmm... deleting and readding the account should fix the issue." But it didn't. I got this exact error message every time and method I used to attempt to setup the account:
Expecting , delimiter: line 1 column 236 (char 236)
which I took to read as "Expecting comma delimiter..." which is a classic API issue.
Right away this sounded like a server-side issue, so to verify I created a dummy Outlook.com and set it up on my BlackBerry, and it worked flawlessly. There--proof that this had nothing to do with the fact that I was running a leaked OS. Phew.
Then I thought, "is there some sort of setting on Outlook.com's web client that I could change?" There wasn't, but then it hit me. "What if if change my password?" I logged into Outlook.com in a web browser and changed my password.
And that was it. It worked! I deleted the dummy account and went on my merry way with my fantastic Q10.

I have to keep deleting the cache. Facebook and hotmail issues

Ok, i guess 2 months ago, nobody answered my question. I get very frustrated.
Here we go again........I have to keep deleting my cache in order to use facebook and I noticed with hotmail as well. so please don't tell me to clear my cache, I already did that. I use igoogle for my start page. I noticed everything on google doesn't load. So I clear my cache. The it happens again, it happens several times during the day. I also uninstalled and reinstalled.....nothing is working. Next step is to reformat my computer. So does anyone know what the issue is?

If you need to delete the cache that often then it appears that you have either an extension or external (cleanup) software causing problems with the cache. If shouldn't be necessary to clear the cache under normal conditions.
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

Z10 encoding issue in outgoing email

Hoping someone can help me. I've been an avid bb fan for years and my husband and I both handed in our bonds a week ago to move to the z10. We are both loving it. While my husband has had no issues with his I am very close to having no issues - except for one major one that affects me and my clients greatly. I have 2 email accounts - gmail (working without any issue at all - was up and running within a matter of minutes of receiving my z10). The other however has not been a fun or even manageable experience. My work email is web based and took a few days for me to even get it up and running. With my bold I was able to connect via Exchange but am no longer able to do so. I was told to connect via Active sync however my employer does not have this functionality and it is not supported. Following that I was told to connect using either IMAP or POP. And while I have been finally able to connect and receive my email when I SEND email it is a disaster!!!!! My out going mail seems to be adding in all of the encoding and so it becomes "unreadable" for lack of a better term. I have no idea where to turn on this. I have been constantly surfing and searching and and all forums that I can in hopes to find a resolution but have not yet found one - this is my last resort - otherwise sadly ....... Very, very sadly I will have to return my phone. Any suggestions at all would be much appreciated! Sorry for the "long-winded ness"

lesedwards wrote:
I agree. I run my own business in fact two business and I cannot be sending emails out from some half **bleep** address how professional does that look. Everything has worked perfect for 10 years and then I bought this piece of **bleep** called a Z10 and it even worked on it until the OS update.
Wow lesedwards.. you are on fire. Jacking your issue into every email thread and getting **bleep**ed constantly.
This thread was about an encoding issue, and from your other posts you are simply having connection issues.
@Sarealex - I haven't seen this issue with any of my email accounts over IMAP, what software version are you currently using?
-: DrewRead :-
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Plastic Z10 Screen Issue Report

When I took the plastic off of the screen on my Z10 there became a noticeable adhesive thin film that made the screen look as if there were areas of bubbles under the screen.
It became noticeable once you had finger prints. Brought to a mobile store and the guy there sprayed a solution to clean it. But soon as I used it again those bubble like marks reappeared under light.
How I removed that thin film of adhesive coating was that I took a Lenspen that is used for cleaning my DSLR lens it uses graphite and it removed all that glue like film.
This is obviously a packaging issue. Where the plastic protective covering the screen should not leave such a film. Hope this helps somebody out there.
Oh for those who want to really clean their Z10 camera lens get yourself the Lenspen kit that comes with a smaller Lenspen works great. Hope this serves you well.

WatchStops wrote:
Hi sdgardne read further down in my post I had resolved it myself.
Excellent!
WatchStops wrote:
I like to try and take care of whatever issues I may have first before I would waste my valuable time returning to a mobile store. Thanks for your input.
Then you choose to let others be the victims of whatever might be wrong...not a "good" or "bad" judgment, btw...each of us makes our own decisions in life.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Z10 browser issue

Hello all,
Big issue for the last 4 days.
I am on BB10, Z10, Model STL100-1, 10.2.1.2977, OS- 10.2.1.3247
My personal space browser suddenly stopped working. checked online, many have faced this issue and solutions involve deleting history etc but all that is not an option in my case since i am unable to access the menu items , the 3 dots don't work. neither does typing any url or the new page button etc. its completely frozen.
while one browser doesn't work , even if i use another app to open a link in the browser, the work browser on work space works perfectly fine.
After much reading and doing both soft and hard resets - restarts and taking battery out etc i decided to replace the existing sys.browser file (blackberry's file for the browser) as there is no other way to reset the data/cache in the browser. so,
1) i replaced the sys.browser file (original - came with the last and latest software update 10.2.1.3247) with a 10.3 browser from the crackberry forums. the work browser was also replaced understandably which confirms that the browser file is the same for both instances albeit with different settings/bookmarks etc . so this file also doesn't work in the personal space . still frozen, but when i open a link using a third party app then the browser starts working while that link is open. as soon as this instance is closed, the browser goes back to its frozen state.
2) i search further and found a stable , recommended 10.2.2 browser. same issue as above with that too.
3) downloaded a 10.1.0 version browser too, didn't work at all, just a black screen. i tried then both internal phone updates and blackberry link to update the phone - well hoping that while the phone os hasn't changed but since i had downgraded its browser i wondered if it would update the browser to an original one , fresh and all.
4) sadly nothing works, the interesting part being while the version and file size of the actual sys.browser bar file changed, the cache size remained the same.
5) i have for the meantime again installed the frozen 10.3.0 browser as stated in (1) ; while it is frozen it does atleast one thing better than others, without harming the work browser.
6) i am a little concerned and apprehensive of having bar files on a personal device from total strangers especially with all security issues and hackers at large.
So i am looking for either a solution to the above problem with a stable browser for 10.2.1.3247 . i do not want to do a full reload of the software since that is a waste of time - considering the setup of all apps and other settings. don't want to go for that route. I also cannot wait until 10.3.1 whenever that is released officially since that could take months form now.
Please help .
Note: for the above a chrome extension which lets sideload .bar files or .apk files was used. its highly recommended and pretty neat and stable for such tasks.
All other apps work, so does everything on the work space including browser enterprise IM and emails.

I really tried to find info for your issue but could not, sorry.

Z10 email issues with Groupwise

Hi - I have had the Z10 for a few weeks. Overall like it - a few things aren't easy to find. On the old BB you had an area in email options that read "reconcile" where you could make sure if you delete something from your handheld, it would go out of your Groupwise mail on your computer too. I can't find this anywhere with the Z10 - anyone know how to get it to sync?
Also, have had issues when I respond to friends on handheld - write the message and hit send and they get the header from me but nothing in the email - it is blank. This happens frequently. Is this happening to anyone else? Any suggestions? Thanks.
Solved!
Go to Solution.

jeffpgh59 wrote:
Hi - I have had the Z10 for a few weeks. Overall like it - a few things aren't easy to find. On the old BB you had an area in email options that read "reconcile" where you could make sure if you delete something from your handheld, it would go out of your Groupwise mail on your computer too. I can't find this anywhere with the Z10 - anyone know how to get it to sync?
It should reconcile by default, there is nothing to change on current OS, maybe with 10.1 whcihc is coming soon
Also, have had issues when I respond to friends on handheld - write the message and hit send and they get the header from me but nothing in the email - it is blank. This happens frequently. Is this happening to anyone else? Any suggestions? Thanks.
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Z10 upgrade issue

Evening All
I just got my Z10. I went to the software updates, and the first one downloaded and installed fine, all 148MB.
THe second upgrade it came up with to go to 10 OS version 10.0.10.90 downloaded fine, all 760MB of it. IT then installed, but only got to 97% and failed. I thought, OK, so tried to update again, and it downloaded the full file again, no problems, but again failed at the 97% mark.
Now the software update section says it has a update, but it it 0MB, and does not do anything. It wont let me cancel. I have tried powering down, and then restarting, it then says update failed, but nothing changes, I cant try agian or cancel the update.
Help. This is only my second blackberry, but I do like it, BBM is awesome :-)

Hey nsc79,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying to perform the update through BlackBerry Link. Attach the BlackBerry Z10 to your computer and you'll see a red star appear at the bottom where it shows your BlackBerry Z10 is connected in BlackBerry Link. Click on that and choose install update.
This might take a few minutes longer but it will sure the update will go through.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Z10 Contacts Issue

Hi there,
I have a new Z10. And I try to import my contacts from the old 9800, but keeps failed.
Is there any suggestions?
Thanks so much for you help.

Hello overspeed,
Sorry to hear about your issue.
On your BlackBerry Torch 9800 were your contacts synced wirelessly or did you manually sync with Outlook or manually enter the contacts?
You may also want to have a look at this link which may help you out.
http://ca.blackberry.com/support/transferring-to-bb10-device/personal.html
Hope this helps. Let us know how you make out.
-SR
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Z10 activesync issue

Hi
I have anew z10 on vodafone in the UK. I'm trying to get activesync working to a rackspace hosted exchange 2010 environment.
When i first set up the connection it appears ok, emails are shown, calendar is populated, but after a few minutes it all claers and mailbox shows "No entries in this view" and calendar is empty.
I can use activesync to the same backend on an iphone ok, and I can get Imap mail, but at the moment no push and no calendar sync.
Any ideas please?

I have the same issue. I am using Sherweb Exchange Hosted 2010 and a Z10 BB. The activesync doesn't appear to work properly as I also notice that if I read something on the phone, a few minutes later when it sync's again it shows that it isn't read (likely due to it not showing read on the exchange server.) It kind of appears like the BB handheld doens't have permissions to update things on the exchange server's end, and can only update the handheld with what is current on the exchange server.

Z10 speaker issue

I'd anyone have issue with a crackling sound when you are on the phone? I can usually hear the crackling sound when the other speaks. Sounds like the speaker is "Blown" after listening to music too loud. I'm thinking about taking it back to best buy to see if they will exchange it.

Hello femjock7,
Does the same issue occur if the volume is at not on full? Do you have access to another BlackBerry Z10 smartphone you can compare it with?
-FB
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Z10 screen issue

hi,
i have a light leakage problem with my z10
what should i do?
does anyone have the same issue?
Light leakage basically refers to light spreading beyond the edges of the screen
i can see this issue when i rebooting my phone or in the dark with black bakground
i cant post picture of mine because it is not clear but it is look like this
sorry for my english
i can see this issue when i rebooting my phone or in the dark with black bakground

Since that is most likely a hardware issue, you need to return that device to the seller for a full new device exchange.
i would not settle for a repair or any "we'll reload the OS'.
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Z10 texting issue

I have a Z10 and have had many problems with losing text history, text contacts, etc. Last night, out of nowhere, my texts stopped sending and receiving and I cannot figure out the problem. I've removed my sim card to see if that made a difference and it hasn't. I have not modified any settings whatsoever and prior to it not working, it was working fine. Now I cannot even find my network and I'm at home. Suggestions?

You didn't make a mistake, after using the z10 for a while, you will find it to be super fast smooth phone and also the hub and Browser is worth the switch. I bought my wife an Iphone 5 same time I picked up the z10, she now wishes she got a BB z10 instead, her phone is very slow compared to the z10 and she hates that she cant put a sd card in her phone and has no option to change the battery or carry an extra one. The Phone on the Iphone 5 is superior to the z10 and definetly more apps.. Its a very simple phone for her and easy to use.
Since you are experiencing these odd issues, I would suggest to do a BB Link Factory restore. When I got my phone 2 months ago, I had stupid issues the first couple of days, then when I did a factory restore and didn't use my old BB phone for device switch, everything runs super fast and I don't have anymore issues. If you use outlook as your contacts and calendar, then I would make sure you delete all old archive contacts and suggested contacts from our outlook before you do the sync.

Z10 Hotmail Issue

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