Z10 - keytone problem (durind diall the number)

Hello,
I have problem with a very loud keytone during diall number. I tried to disable these sounds, I've looked everywhere. unfortunately, without effectively. The only way is changing the profile to sillent but then I do not have even vibration alarm...
When I compare two Z10 phones I noted that the second phone is a lot quieter during diall number.
In second BB Z10 dialtones was very quiet and subtle. My phone sounds like a horn... It is not possible to subtly select / enter a phone number without paying attention.
Please help me, how to distable this crazy tones?
my model is - Z10 - RFH121LW
maybe it's some kind of hadrware problem?
thanks in advance
Darius

keithbergoff wrote:
Can be done without going into notifications - the Main Volume must be set 'Always Adjust Media Volume = Off', - open dialpad - press volume down until one dot shows on volume bar - press once more and phone will go into vibrate mode - dial number - press volume up while phone is ringing.
That does not silence the dialpad on any of the four BlackBerry10 models I have available to test.
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Z10 - keytone problem (durind diall the number)

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