Z10 MEP0 - Sim Card Locked

Hi all,
I have a very simple problem but this seems not to be documented
I have a Blackberry Z10 with my french carrier Orange
I have received from them a network unlock code (an official one)
I have tried this code 10 times and now my device run correctly but refuse to unlock the network
I have introduce the original SIM card but it do not want to unlock the net work. I can't use my phone, even with my Orange SIM card.
"One or more of your network codes is blocked. This preveting your device from using the Mobile Network. Please contact your service provider"
When I contact my service provider 'Orange FR" they do not understand and ask me to contact Blackberry
What can I do ?
Solved!
Go to Solution.

After the ten attempts have been used, you only a few choices to unlock the device.
There are three routes, and only three, to achieve this.
* Purchase a MEP unlock code from a MEP unlocking vendor on the internet. Be wise and make sure you purchase from one with a good reputation and with good reviews and feedback.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
Make sense? Good luck.
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