Z10 microphone issue

Hi I have a new Z10 (2 days old) and the microphone does not work when making calls. I see there have been a few questions about this - did anyone find an answer?
I have wiped the system and reflashed it. BlackBerry Virtual Expert fails on the microphone test. However, it does not feel like hardware as the phone works on speaker.

I think I managed to make 1 call with it where the microphone was working, maybe 2.
I tried to take the phone back to the state it wasfirst in, but that has not made any difference.

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Z10 microphone problem

My BB Z10 is having microphone issues. On phone calls and voice recordings, nothing is recorded but static. However, the blackberry assistant can understand voice commands easily. I have reset the phone to factory defaults. Nothing changed.
It must be a software issue since the Assistant can recognize voice commands. Any ideas on how to fix this?

It's against the forum rules to link to possible pages that advocate loading of non-released OSs and actions that result in a possible loss of warranty, while the ones I am talking about are legally available if I post the link it will probably get removed anyway. It should be easy enough for you to search and find them yourself.
As for resolving the issue, I think it's worth a try and I would probably do it if I was in your situation, but in all likelihood there may be a HW fault so I wouldn't like to say either way.
If you've only had it three days then depending which country you are in means you may be able to return it any way, you can here in the UK within 7 days (under certain conditions), but whatever rights you have the warranty should still be there and if this is an easy option for you you might as well try to return it to whoever sold it to you.
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Microphone Issue's

I'm testing out adobe audition 3 and im having microphone issue's. Im tryin to record with a Blue Snowball USB Microphone, but after i go to Audio Hardware setup and set everthing to ASIO4ALL apply and press ok, i press record and it gives me a message that states, " The currently selected audio driver is not availible. Another application may be using the same driver or the device may not be properly connected or powerd. You can select a new driver using the Audio Hardware Set Up option." I was thinkin it was because i also have mixcraft 4 armed with the ASIO4ALL driver but than i disabled it and still no luck with adobe. Any suggestions?
P.S. : Does anyone have a link to get Adobe Audition 3 for free?

Apostrophes.

Audio/Microphone Issue - Lumia 920

I suddenly have an audio and microphone issue with my Lumia 920 which I've had for two months.
Regarding the microphone, people are suddenly having a tough time hearing me speak into the phone in conversation.
Regarding the audio, the noise from playing video is working, but I can not hear any music. The music is running, but no sound.
Very frustrating problems.
Thanks for any help.

I think Nokia is taking this issue way too lightly. It is now a rampant problem with the 920. People just cannot hear me when I make or receive a call. I do not have any protective case that would interfere with the microphone function etc.
I have searched the issue - and it is becoming a common problem that people have a hard time hearing you on a call - unless, that is, if you use speaker phone function.
Is Nokia going to address this issue - or keep treating it as a non-issue? I have requested a replacement from AT&T - but I anticipate the same issue coming up with it. I would rather not have my phone replaced - especially if Nokia/MS could issue an update that solves this issue.
Thanks

Internal microphone issue NB300

Have recently been using Skype and MSN and everything worked fine.
Then tried to download audio files from dctaphone using microphone socket again seems to work ok.
However now microphone on NB300 barely audible on receiving machines.
Screen surround ultra sensitive and high pitched feedback occasionally.
Have downloaded video downlaods but no significant improvement.
Concerned it may be hardware not software.
Toshiba machine diagnostics dont identify a problem.
Any help appreciated as not too technically minded.
Iain

Sorry for the delay in responding. Did as you suggested and ensured the settings were as shown on the website address you supplied. I have also restored system to a previous restore point which seems to have fixed the microphone issue but now they cannot receive video stream and video images not seen on my machine. Probably need to do some more tinkering. It is a shame that there is no way to record the system settings at a particular time so that in order to regularise the position you can reset manually.
Any way thank you again for your assistance
iain

Microphone issue

I have a MacBook Pro and can't get my microphone to work on the audio port. I go to Preferences and choose the audio port to work for sound input, but it doesn't do it. It only works picks up sound through the internal microphone. Can anyone advise me?

Hi CosminCl,
Before trying to answer your question, I would like to know if Lumia 925 mic does not work is a consumer issue or a developer issue.
We should be able to give some suggestions here if its developing issue.
If its the consumer issue, I would suggest you ask at community site:
http://answers.microsoft.com/en-us/winphone
Thanks for your understanding,
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Z10 encoding issue in outgoing email

Hoping someone can help me. I've been an avid bb fan for years and my husband and I both handed in our bonds a week ago to move to the z10. We are both loving it. While my husband has had no issues with his I am very close to having no issues - except for one major one that affects me and my clients greatly. I have 2 email accounts - gmail (working without any issue at all - was up and running within a matter of minutes of receiving my z10). The other however has not been a fun or even manageable experience. My work email is web based and took a few days for me to even get it up and running. With my bold I was able to connect via Exchange but am no longer able to do so. I was told to connect via Active sync however my employer does not have this functionality and it is not supported. Following that I was told to connect using either IMAP or POP. And while I have been finally able to connect and receive my email when I SEND email it is a disaster!!!!! My out going mail seems to be adding in all of the encoding and so it becomes "unreadable" for lack of a better term. I have no idea where to turn on this. I have been constantly surfing and searching and and all forums that I can in hopes to find a resolution but have not yet found one - this is my last resort - otherwise sadly ....... Very, very sadly I will have to return my phone. Any suggestions at all would be much appreciated! Sorry for the "long-winded ness"

lesedwards wrote:
I agree. I run my own business in fact two business and I cannot be sending emails out from some half **bleep** address how professional does that look. Everything has worked perfect for 10 years and then I bought this piece of **bleep** called a Z10 and it even worked on it until the OS update.
Wow lesedwards.. you are on fire. Jacking your issue into every email thread and getting **bleep**ed constantly.
This thread was about an encoding issue, and from your other posts you are simply having connection issues.
@Sarealex - I haven't seen this issue with any of my email accounts over IMAP, what software version are you currently using?
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Plastic Z10 Screen Issue Report

When I took the plastic off of the screen on my Z10 there became a noticeable adhesive thin film that made the screen look as if there were areas of bubbles under the screen.
It became noticeable once you had finger prints. Brought to a mobile store and the guy there sprayed a solution to clean it. But soon as I used it again those bubble like marks reappeared under light.
How I removed that thin film of adhesive coating was that I took a Lenspen that is used for cleaning my DSLR lens it uses graphite and it removed all that glue like film.
This is obviously a packaging issue. Where the plastic protective covering the screen should not leave such a film. Hope this helps somebody out there.
Oh for those who want to really clean their Z10 camera lens get yourself the Lenspen kit that comes with a smaller Lenspen works great. Hope this serves you well.

WatchStops wrote:
Hi sdgardne read further down in my post I had resolved it myself.
Excellent!
WatchStops wrote:
I like to try and take care of whatever issues I may have first before I would waste my valuable time returning to a mobile store. Thanks for your input.
Then you choose to let others be the victims of whatever might be wrong...not a "good" or "bad" judgment, btw...each of us makes our own decisions in life.
Occam's Razor nearly always applies when troubleshooting technology issues!
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SB- Xtreme Gamer - Microphone issues

$ Hello,
I was wondering if anybody could help me out with the issue i'm having. The problem is that i can hear myself in my microphone through my headphones/speakers... but i cant get my microphone to work e.g trying to do sound record in windows or playing games in speaking ingame like counterstrike source.
Running windows 7
q6600
2.4ghz
Intel quad core
Please respond asap

I muted the mic in console.
[IMG]http://i68.photobucket.com/albums/vv75/Michaelped/Capture-2.jpg[/IMG]
Muting the mic in console fixed the issue with hearing myself throught speakers/headphones. The mic still seems not to work.
[IMG]http://i68.photobucket.com/albums/vv75/Michaelped/Capture.jpg[/IMG]

Z10 browser issue

Hello all,
Big issue for the last 4 days.
I am on BB10, Z10, Model STL100-1, 10.2.1.2977, OS- 10.2.1.3247
My personal space browser suddenly stopped working. checked online, many have faced this issue and solutions involve deleting history etc but all that is not an option in my case since i am unable to access the menu items , the 3 dots don't work. neither does typing any url or the new page button etc. its completely frozen.
while one browser doesn't work , even if i use another app to open a link in the browser, the work browser on work space works perfectly fine.
After much reading and doing both soft and hard resets - restarts and taking battery out etc i decided to replace the existing sys.browser file (blackberry's file for the browser) as there is no other way to reset the data/cache in the browser. so,
1) i replaced the sys.browser file (original - came with the last and latest software update 10.2.1.3247) with a 10.3 browser from the crackberry forums. the work browser was also replaced understandably which confirms that the browser file is the same for both instances albeit with different settings/bookmarks etc . so this file also doesn't work in the personal space . still frozen, but when i open a link using a third party app then the browser starts working while that link is open. as soon as this instance is closed, the browser goes back to its frozen state.
2) i search further and found a stable , recommended 10.2.2 browser. same issue as above with that too.
3) downloaded a 10.1.0 version browser too, didn't work at all, just a black screen. i tried then both internal phone updates and blackberry link to update the phone - well hoping that while the phone os hasn't changed but since i had downgraded its browser i wondered if it would update the browser to an original one , fresh and all.
4) sadly nothing works, the interesting part being while the version and file size of the actual sys.browser bar file changed, the cache size remained the same.
5) i have for the meantime again installed the frozen 10.3.0 browser as stated in (1) ; while it is frozen it does atleast one thing better than others, without harming the work browser.
6) i am a little concerned and apprehensive of having bar files on a personal device from total strangers especially with all security issues and hackers at large.
So i am looking for either a solution to the above problem with a stable browser for 10.2.1.3247 . i do not want to do a full reload of the software since that is a waste of time - considering the setup of all apps and other settings. don't want to go for that route. I also cannot wait until 10.3.1 whenever that is released officially since that could take months form now.
Please help .
Note: for the above a chrome extension which lets sideload .bar files or .apk files was used. its highly recommended and pretty neat and stable for such tasks.
All other apps work, so does everything on the work space including browser enterprise IM and emails.

I really tried to find info for your issue but could not, sorry.

Odd microphone issue with headphone jack

Well, I really have two issues involving the headphone jack. One is when I plug the headphone in the volume will occasionally drop to zero and then no longer go up past 0. A power off fixes this.
A second thing I discovered is that sometimes the microphone does not work after plugging in my headphones. I fist noticed this when I was trying to use the speakerphone in my car with the line out through my stereo. I thought that was by design at first. However, I started using voice control and I noticed that the the microphone was not picking up any sound. I could tell this because of the visual waveform display. If I uplug and replug the microphone may start to work.
This happens fairly frequently but enough to make speakerphone use and voice control rather unreliable.

Yes, it has done it through resets. It seems to happen about 1/2 the time I plug the line out in. They tried to tell me at the store that it was my car trying to control the audio. Then I tried to explain it's a simple stero jack plug.
However, if it keeps up I can go to the service center and get an exchange. I'm going to try and report the issue to Nokia first in case it is firmware related.

Using third party headset with Retina Macbook Pro (microphone issue)

Good day, everyone!
I have very strange issue with my Retina Macbook Pro (Late 2013) OS X 10.9.3
When I plug in my Steel Series Headset, its microphone not recognised by system and only "Internal microphone" available in Settings - Sound - Input.
Headset itself works perfectly fine, because when I plug it to my iPhone, its microphone works without any problems.
Macbook's headphone port also works fine — when I plug in my iPhone original headset to Macbook, its mic works good and I can see "External microphone" in Settings - Sound - Input.
So headset is ok and headphone port is ok. What is the problem?
How to force macbook to use headset microphone instead of built-in one?
Thanks in advance

Either contact the sales staff at the store where you ordered your Mac from or contact the speaker manufacturer & ask them.

Z10 email issues with Groupwise

Hi - I have had the Z10 for a few weeks. Overall like it - a few things aren't easy to find. On the old BB you had an area in email options that read "reconcile" where you could make sure if you delete something from your handheld, it would go out of your Groupwise mail on your computer too. I can't find this anywhere with the Z10 - anyone know how to get it to sync?
Also, have had issues when I respond to friends on handheld - write the message and hit send and they get the header from me but nothing in the email - it is blank. This happens frequently. Is this happening to anyone else? Any suggestions? Thanks.
Solved!
Go to Solution.

jeffpgh59 wrote:
Hi - I have had the Z10 for a few weeks. Overall like it - a few things aren't easy to find. On the old BB you had an area in email options that read "reconcile" where you could make sure if you delete something from your handheld, it would go out of your Groupwise mail on your computer too. I can't find this anywhere with the Z10 - anyone know how to get it to sync?
It should reconcile by default, there is nothing to change on current OS, maybe with 10.1 whcihc is coming soon
Also, have had issues when I respond to friends on handheld - write the message and hit send and they get the header from me but nothing in the email - it is blank. This happens frequently. Is this happening to anyone else? Any suggestions? Thanks.
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Microphone Issue using Adobe Premiere Pro CS5.5

I have also posted this at the Adobe forums. I'm just hoping someone, somewhere can help.
I am a recent convert from Final Cut to Adobe Premiere Pro CS5.5, mainly so I can start burning to blu-ray. I am finding the switch a frustrating experience. The latest issue I have is with audio recording. I have an external firewire mic set up that worked flawlessly with Final Cut for two years for recording commentary tracks. Yesterday, I tried recording a commentary track in Premiere Pro, and it worked fine for about an hour, at which point it suddenly stopped. Now I can only reocrd about 6 seconds of audio before it stops recording, and repeated attempts result in a "serious error" and Premiere crashing.
I have searched everywhere and tried everything I can think of. Restarted Premiere. Uninstalled/reinstalled premiere. Shut down/unplugged/replugged in C-1 microphone. Updated software. Restarted iMac. Nothing works. I am out of things to try, and hoping someone here might have a suggestion. I have tried using the iMac's internal microphone just as a test (since the quality of the recording would be unusuable for my purposes) and Premiere won't even use that for the six seconds it will the C-1.
Thanks in advance for any advice.

So, just in case anyone else is wondering, we never did solve this issue. However, we upgraded Soundbooth to Audition, and were able to move the project there and finish the commentary track. So, that's a workaround, anyway. (A workaround that did not work in Soundbooth).

Z10 upgrade issue

Evening All
I just got my Z10. I went to the software updates, and the first one downloaded and installed fine, all 148MB.
THe second upgrade it came up with to go to 10 OS version 10.0.10.90 downloaded fine, all 760MB of it. IT then installed, but only got to 97% and failed. I thought, OK, so tried to update again, and it downloaded the full file again, no problems, but again failed at the 97% mark.
Now the software update section says it has a update, but it it 0MB, and does not do anything. It wont let me cancel. I have tried powering down, and then restarting, it then says update failed, but nothing changes, I cant try agian or cancel the update.
Help. This is only my second blackberry, but I do like it, BBM is awesome :-)

Hey nsc79,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying to perform the update through BlackBerry Link. Attach the BlackBerry Z10 to your computer and you'll see a red star appear at the bottom where it shows your BlackBerry Z10 is connected in BlackBerry Link. Click on that and choose install update.
This might take a few minutes longer but it will sure the update will go through.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Z10 microphone issue

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