Z10 no app world downloads and no bb id and no

Hi I'm new here. Just got my z10 2 days ago. I can't do anything with payment options, can't see my BlackBerry id and can't download from app world... not even free ones. Please help!
Solved!
Go to Solution.

Yes, you will need to wipe and start over, as if setting up the device brand new.
How to perform a security wipe on a BlackBerry 10 smartphone  
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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