Z10, no bbm over mobile network

My Z10 (10.3.1) does not connect to BB services when not on wifi. Ie there is not bb icon on the top right of the screen when on mobile network. What's curious to me at least, is that on the mobile network, bbm video and voice calls work, just not the messages. Once on wifi, the bb logo appears and all is well. I contacted my provider (Telus) and they suggested that is was a sim problem or a phone problem. I had the sim replaced and it did not solve the problem. This occured today July 26 and its been about 9 hours like this. How can I get bbm to work again please? ( I am currently upgradeing to OS 10.3.2.2 Thanks

jsluvi69 wrote:
I am experiencing the same porblem but I am on rogers! So it is multiple carriers sounds like a blackberry problem. All occured after the update.
Hi
Are you still encountering issues using BBM over mobile? Thanks!

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BBM not working over mobile network

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Can you try sending a BBM friend a PIN message, not in BBM, but in your Compose Message > PIN.
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Couldn't find a similar recent thread. Just an inconclusive one from 2013 that looked more about the difference between BBOS 7 & BB10.
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Agreed...and, if you feel adventurous, 10.2.2.xxxx is already released as well.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Occam's Razor nearly always applies when troubleshooting technology issues!
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Occam's Razor nearly always applies when troubleshooting technology issues!
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Hello jpyoung,
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Hello michellef,
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-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

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Ok Ameydhaygude
To turn off the radio you can not disable the data on your device without turning off the radio.
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Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
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Z10, no bbm over mobile network

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