Z10 Not connecting to Link

I really need help please.
I am unable to Sync my Z10 device using link.
Once connected to USB it reads the device fine. A couple of second in to the Sync process the device is gone and Link showing unable to connect to device.
I am also unable to view or see any files/folders from my Z10 on my computer file browser.
I am using Windows & at the moment. This al started a couple weeks ago when I updated my link software to the new version and also did my Z10 devise OS update.

Hello LenMyb.
Another question, since your Z10 upgraded to the latest version of the software, went for several days.
They need to go to control panel then to device manager and network adapters
What we look for is if you see the BlackBerry Controller does not have a problem.
They need to go to control panel, device manager, network adapters and look to be installed or to remove it to reinstall.
Kudos **Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**
@ gutijose14
BBM Channels  PIN: C0007093A
Do not forget to give LIKE    Those people who help you and advise you about your doubts.  if the review has been SOLVED** # 4LL  #ÉliteRoad  Make a backup of your BlackBerry
BlackBerry Protect and  BlackBerry Link constantly.  #ichooseBlackBerry10 Gutijose14 Forums Veteran I

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