Z10 not switching on and BB OS does not recognise ohone and doesnt work
Good day
My Blackberry Z10 started acting up last night so I re booted it. it switched on but and loaded to 100% but nothing proceeded or happened after that.I read most forums and did what was said but nothing worked. I charged it for 2 hours, took battery out for 15 minutes and then put it in charger for 2 hours but nothing happened. I installed BB OS on my windows 8 PC and used a BB USB but that didnt work too as it did not recognise my device. I do not know what to do at this point, Ive been trying to fix it for the last 24 hours and worst part is the phone was bought 5 months ago. I honestly thought I had a great phone until all these problems started happening. At first it switched off when it had 30% battery, I managed to fix that and now this?? I do not understand how one smartphone can have so many problems. Please help me, Im defeated at this point and dont know what to do
Yikes! It's a pity you did not back up before...as you suspect, if your device will not boot up, then you can't take a backup. Backups require interaction between your PC and your device...your device not properly functioning would preclude that interaction. This is the reason backups are always done before they are needed...they are not a reactionary thing to do but, rather, precautionary.
Given what you describe, it is unlikely you'll be able to take a backup...so sad. Recovery may or may not work via LINK OS reload. If not, then you would want to use instead an AutoLoader as that normally has the ability to load an OS to a device in the condition you describe.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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