Z10 options not stored

in my contacts i changed the following settings:
Contacts sorted by last name
sim contacts are disabled.
When restarting the smartphone these settings are are changed to 
contacts sorted by first name and sim contacts are enabled.
the next problem:
when deleting e-mails on the smartphone, the e-mails are also deleted by the provider.
my old blackberry torch 9810 had an optoion to decide that the e-mails can be deleted or not.
is there any solution.
thanks     

Hello,
KarlNapp wrote:
in my contacts i changed the following settings:
Contacts sorted by last name
sim contacts are disabled.
When restarting the smartphone these settings are are changed to 
contacts sorted by first name and sim contacts are enabled.    
That is odd...are you sure that, prior to restarting, you shut down the Contacts app properly? Perhaps the settings were not yet saved before the reboot happened.
Also please check for OS updates...perhaps your Z10 is in need of an OS update.
KarlNapp wrote:
the next problem:
when deleting e-mails on the smartphone, the e-mails are also deleted by the provider.
my old blackberry torch 9810 had an optoion to decide that the e-mails can be deleted or not.
This is by design. The function was previously provided by BIS. BIS is not used in BB10 and the ActiveSync client does not have this capability at the present time.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    i changed the display settings in my contacts to show the last name first.
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