Z10 OS Update 10.0.10.82 Hanging

I've started the update on a Wifi link and it went to 100% but now it does nothing.
Cannot even cancel the update.
Restarting does nothing.
How can I perform this though BlackBerry Link?
Solved!
Go to Solution.

Make sure your Blackberry ID is working properly. If it is not updates will not complete.
It is best to do major updates being connected to a charger or the computer USB. Downloads should work well using WiFi to save data cost.
Jerry G.

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PS CC (since JAN 2014 update) Layer-mask editing causes hangs/crashes

ONLY since JAN 2014 update, PS CC has been hanging/crashing when I paint/edit a layer mask. All may be well at first (or not), but suddenly the display of the mask (or mask overlay on the layer itself, as shown when hitting backslash key) is not shown in full but renders in s-l-o-w-l-y in rectilinear pieces <snapshot below was taken before video card upgraded but is still typical of what I mean>. When I view Windows' Task Manager for PS, I see my CPUs are each working at their upper limits (up to 80+-90+%), varying only by a few points, over a VERY long time... which could be MANY minutes. OR the System has decided PS is Not Responding.
In any case, whenever this happens, it means in all practicality PS CC is not working, so I either kill it or it's crashed.
Now, here's the thing: that VERY file, can immediately be opened in PS CS6 (which I have fortunately kept installed on my computer), and the mask will be as I thought it should be, and I can edit it as I always could, just fine! So it's obviously a PS CC thing, and I do NOT recall this happening prior to the JAN update. It is still a problem after the two subsequent updates.
I have not been able to determine the specific instances when this happens, as it seems to happen whenever I am editing a mask, no matter what size/softness/color brush, what magnification, what view mode, many or few layers, big or small file, etc.
I did upgrade my NVIDIA card (from GeForce GTX 260 [with current driver] to GTX660), just in case it was a factor (maybe kept it from crashing as fast? hard to tell... but it's still an unworkable problem). You can see from my Sys Info shown here from the PS CC Help menu that it should be more than sufficient for any PS CC task, and it's running the latest driver:
Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2664 MHz
Built-in memory: 16379 MB
Free memory: 12453 MB
Memory available to Photoshop: 14697 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=2048
gpu[0].RectTextureSize=16384
gpu[0].Renderer="GeForce GTX 660/PCIe/SSE2"
gpu[0].RendererID=4544
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="9.18.13.3221"
gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20131219000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="6.0.1"
gpu[0].OCLBandwidth=1.16816e+011
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]
I work on digital-photography files, and use a layer mask in almost every file, so this relatively-recent bug is a big PITA, having to switch back and forth between CS6 and CC!
Until there's a fix... is there a way to roll-back my PS CC version to BEFORE the JAN 15, 2014 update?

I am not qualified to comment on technical issues; I'm just a user whose son in IT is my 'technical support department.' (But he's not much of a PS user.)
I'm pretty sure, however, that all my Prefs were set to the same things BEFORE the Jan 16, 2014 PS CC update as after (unless the update itself changed something I was unaware of... the settings APPEARED to be the same but I can't easily locate my notes of what my Prefs were from long ago).
And they were the same as the PS CS6 I have had installed on this same system for a very long time, with older video card with older driver, with newer driver; newer video card with newest driver, etc. Yet after that CC update, CC has not (until this workaround) worked re 'the masking bug' for me, yet CS6 has always worked just the same.
So I conclude that the only variable (other than the video card upgrade I did in an attempt to solve this and of course those Windows auto-updates) in this scenario IS something to do with PS *CC*, and after Jan 16, 2014.
As for restarting the machine vs. restarting PS, well, PS is the major player of my system, so when I shut that (and LR) down, I might as well 'clean things up' by Restarting. BTW, I am in the habit of closing and reopening PS (CC or CS6) whenever I finish with a file and load another, in order to get back some of that memory which PS never seems to want to let go. (This is not new to the latest versions, I think. My son says it's a 'memory hog'? ;-) ) I track its memory use in Windows' Task Manager and find that seems to let it 'refresh' itself. (See, I told you I'm not a technical person. ;-) ) But I do not think this has anything to do with the bug. Just a quirk of PS. Like when a tool goes all wonky (for example, its little icon becomes just a 'plus' sign even though the tool is still performing correctly, it's telling me, I think, that it would like to be restarted. And that makes it feel all better... I mean, tool icon reappears.)
Anyway... it's up to Adobe to figure out IF and what may be wrong with PS CC -- it still doesn't work for me as I had it configured at first, and I think it should, right? -- and to fix that... PLEASE. SOON.

Update to 10.9.3 hangs

I updated to OS 10.9.3 and it asked me to restart. It went into software update launcher mode and just hangs there for hours. Any idea whats happening?

I had same issue and multiple times it stopped at the software update launcher. I tried many updates to 10.9.3 via App Store and Combo updater. The restart then stopped at the software update launcher. I tried just "return" and Apple menu, logout and return but neither continued to actually do the uodate.
The solution came from the below 10.5 upgrade fix article - delete all the /Library/Updates files
http://appleinsider.com/articles/08/12/19/apple_details_fix_for_hanging_software _update_installs
"To resolve the issue, Apple recommends that you quit Software Update and then navigate to the directory on your hardware where the contents of pre-installed software updates reside. To get there, select "Go to Folder" from the Go menu in the Finder and type in "/Library/Updates" without the quotes, then click Go."
After I deleted the /Library/Updates and re-updated via App Store, the 10.9.3 update downloaded again and restarted perfectly.
The haning software update launcher issue seems to have been caused by a corrupt or incomplete download of 10.9.3. Simply deleting the /Library/Updates files allowed the update to continue and restarted correctly.
After many times updating and restaring for this issue many times, I thought I'd update this thread with what precisely fixed the issue for me.
Doug

BB Z10 OS Update to 10.0.10.85 in the Middle East

Any hope to get BB Z10 OS Update to 10.0.10.85 in the Middle East.... Why always last countries will be the Middle East and we are good consumers for Blackberry......... We are getting shock after shock from blackberry (no Skype, No whatsapp, No viber and no updates)........... Any one has any idea why???
Hussein Ayash

mazapura wrote:
It is available, I am installing it in UAE
You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
1. If any post helps you please click the below the post(s) that helped you.
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Z10 no updates available for 10.1.0.2019

I cannot get this Z10 to update past 10.1.0.2019. I've serached, and Googled and read tons of posts but I'm not getting any luck.
Phone details:
BB Z10
STL100-3
SW Release 10.1.0.2019
AT&T Network (USA)
Things I've tried:
OTA: Fails with "no software updates available"
Web update in IE: "There are not BlackBerry device software updates available"
BB Link (downloaded latest version 1.2.4.28 on Windows 7): "You BlackBerry device has the latest available software"
I did a clean reset to reboot the device back to factory settings
I removed the SIM card (and battery)
I turned location services OFF
Everything I've read indicates that there should be at least a 10.2.1.x update available, I would be happy with that. 10.3.x would be awesome but I'm not holding my breath.
Any ideas?
Solved!
Go to Solution.

Hi and Welcome to the Community!
Everything you describe involves the "automatic" update methods...which are completely controlled by your carrier as to if you are to receive any updates via those methods.
If you wish to bypass your carrier controls and update anyway, your choices are Sachesi (non-destructive of your data) and AutoLoader (100% destructive to your existing data).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Z10 Software update 10.1.0.273

Hi..
I got a message for the update of my blackberry Z10 software to 10.1.0.273... When I read review of it, I got mixed response... Lots of people are complaining for:
1- Not able to send SMS
2- Battery draining very quickly
3- Phone getting heated very much
4- System Setting not working...
Please suggest shall i update my OS or wait for new release????
Thanks in advance to give your valuable feedback...

I updated my phone yesterday and worked perfectly for a couple of hours, and faced all the above mentioned issues. No need for links, I am experiencing all the above issues personally and on top of this I can't sync my mails, contacts or calendar via exchange. I travel a lot and depend on my BlackBerry for mails. Or else honestly I wouldn't even have thought about using anything other than an iPhone with the great apple customer care.
Really the Z10 was BlackBerry's last chance with me.

I have a problem my blackberry z10 after update os version 10.3.1.1779

I have a problem After update os version 10.2 to 10.3.1.1779 in my BlackBerry z10 .I lost my whole data after phone switch off and all setting are reset. Please anyone help me to resolve this issue.

Hi and Welcome to the Community!
Here is a KB that discusses that error:Article ID: KB36747 All data is deleted following a manual restart of the BlackBerry 10 smartphone and a blue LED is displayed during boot upHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you. If it does not apply, then the next recommended action is for you to do an OS reload via LINK.
Good luck and let us know!

Mac OS X update to 10.6.7 hangs finder - error message 10810

Every time I apply the Combined update 10.6.7 my mac mini's finder hangs and I get an error message 10810. I've followed a few suggestions, repaired the disk, pram test, re-built the launch services and followed the suggestions in this article http:/http://reviews.cnet.com/8301-13727_7-10365239-263.html. Nothing works
Have to to re-install back to snow leopard 10.6 every time and everything works fine.
Any help would much appreciated.

You could make a bootable backup/clone of your current installation (eliminating the need to reinstall) using something like Carbon Copy Cloner or SuperDuper!; then, manually download incremental updates from http://support.apple.com/downloads/, updating the backup/clone until you uncover the one mucking things up for you.

Firefox tells me to update to 10.0.1, but also tells me my AVG security won't work with update. What do I do for security? I'd skip update, but I already have hang problems, which always seems to happen if I don't update to current level.

I want to update, but not lose the security I have and like.
A catch-22 here: Update to avoid hang-time problems and loose my security that I'm comfortable with OR keep my AVG security and put up with "Mozilla not responding" hang time frustration.

The only item you'll lose is AVG Safe Search" which is incompatible with FF 10. All other functions of AVG are still valid and your computer is still protected. I have disabled AVG Safe Search for a long time now and have no problem whatsoever. You just have to be careful with what links do you click when you are on line. I don't know if AVG is going to fix this problem anytime soon since FF 10 has been out for a while and nothing has been done by AVG yet.

C'MON VERIZON, Let's get that Z10 software update out.

My contract is done tomorrow and I want a new Z10. Won't do it until they upgrade the OS.....so VZW, let's get a move on!!

I have multiple problems with the BB Z10 on Verizon and after taking these issues to the highest BB tech level was told they are fixed in the new release and until Verizon releases the update their hands are tied. I'm beginning to question if Verizon is delaying purposefully to sabotage the BB in favor of other brands they profit more from. I suggested BB look into this because if it is not true it sure looks that way. I like the Z10 but I am quickly thinking AT&T and the others are looking much better. I have been with Verizon a long time but I will change and that is looking more likely ever day. Suggest waiting to get the new BB if you are on Verizon or better yet get one from a different carrier.

Z10 Software Update

Dear All,
I have been having serious problems with my Z10 and I think it has to do with the BB10 software. I bought my Z10 when it was initially launch and it came with version 10.0.9.2372. I believe there are several updates since. However when I try to update the software on the phone or via Blackberry Link it keeps saying I have latest software which surely is not the case.
I am quite disappointed with Blackberry (and being a blackberry user for over 12 years) as they have not been able to provide any solution to this problem. I cannot use whatsapp and some other important apps that I use to use on my Blackberry Bold. What is the point in paying so much money for new blackberry when I cannot even use half the apps i was using before.
I tried to speak to Blackberry Centre in India (suprising Blackberry do not have any customer service no. in India) and they said they will charge me for the software update....I mean this is rediculous!!...what happen to the thing we call 'Customer Service' or 'After Sales Service'.
I even tried with Vodafone India and they cannot help either.
Please let me know if someone can help me otherwise I am left with no option to move to Samsung Android
Regards
Indian Summers

have you try updating from phone?
You can update your BlackBerry smartphone OTA (Over-the-air) without connecting to computer. To get started, on the Home screen, swipe down from the top of the screen. Tap Settings > Software Updates. Tap Check for Updates.1
http://us.blackberry.com/software/smartphones/update/blackberry10-os.html

After recent Iweb 09 update, when publishing site Iweb hangs

Hi,
After I did an Iweb update this week, I cannot publish my website anymore. The application hangs and has to be force quitted... I tried waiting for many minutes, without success. The Imac account is active and I can logon ok. I also updated my password yesterday via the web. This could be the reason as well. Still, the application should not hang.
Please help.
Kind regards,
Remco

You don't state were you are publishing to - MobileMe or another server?
Have a look at the troubleshooting section on this page and the bit about deciding whether your problem is with publishing or if it exists in iWeb.
http://www.iwebformusicians.com/WebMusic/iWebTips.html

Z10 software update. Phone not loading.

Has anyone else had this issue? I have a z10, the night I took an update (Fido), is the very same night my son's Z10 died (Koodo). It will not load and just shuts down after BB screen. My sons phone is about 12 months old. It seems like these phones are now disposable, I am worried because mine is coming up to the 12 month anniversary.
Any feedback? Many thanks in advance.
Solved!
Go to Solution.

@DENNY19700 , since you have a backup, use this process outlined in my link to reload the OS.
You will need to know your Z10 model number, found on the white stick on under the battery, such as STL100-x
Upgrading OS10 devices using Autoloader
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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BlackBerry Z10 After Update Crashes

Hi guys,
This is my first time using a BlackBerry phone. I have is a BlackBerry Z10. One morning, I got a notification to update the phone from 10.0 to 10.1 so I updated it. Then after the restart, I've experience lots of issues and I don't know how to get it back to its functional state:
* Crashes on: Calendar, BBM, BlackBerry World, Remember, Music, Story Maker, Foursquare, Games, Clock, Compass, File Manager, Print To Go* Doesn't load/continue: Phone, Text Messages
* Systems Settings > Account doesn't load/show anything
* BlackBerry Hub is just a black screen, no notifications
* Opening a PDF in Adobe Reader would crash
* Screen Orientation in Browser is distorted
Here are the solutions I tried:
* System Wipe - Didn't worked.
* 5-Swipe Trick - Didn't restarted the Hub.
* Access Music/Games to access App World - Music/Games themselves crashes
* Access appworld://games, appworld://parentalcontrols - App World just immediately crash
* Access Settings > Parental Controls > BlackBerry World - It didn't load.
I tried to update the phone after the factory reset, but the problem still persists.
Thanks in advance guys,
Paul

Hi Paul,
Sorry to hear you're having an issue with your BlackBerry Z10.
We would need to analyze device logs on this issue to further investigate.
Contact your mobile service provider and ask for a support ticket be opened with BlackBerry
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Z10 Os update

Hi i bought z10 from london (O2) now i am using in india so can you please tell me how to upgrade my device software from 10.0.9 to 10.0.10.
Regards

If either of those methods in that link do not work, you'll just need to have the update pushed to you.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 OS Update 10.0.10.82 Hanging

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