Z10:Phone automatically Heats up, gets switched off, reboots automatically during calls

I am using Z10 for last 02 months. I have installed 10.2.0.424. I am facing few problems. Suddenly the phone heats up. I have installed BASA app, which shows CPU load as high as 94% without any app is running in background when it heats up. Also, it gets switched off, starts rebooting automatically even during active voice calls. Also the security wipe command in Setting is also not active. Cannt do security wipe also. I talked to technical expert of Ebay who advised to do the reloading using Blackberry link. Please advice... Regards Vikas Tandon

vkstandon wrote:
I talked to technical expert of Ebay who advised to do the reloading using Blackberry link.
Ebay technical expert? Why eBay?
In the Settings > Security > Security Wipe screen, AFTER you type the word 'blackberry' in the text area, then the DELETE DATA button will become active.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Similar Messages

Phone automatically Heats up, gets switched off, reboots automatically during calls

I am using Z10 for last 02 months. I have installed 10.2.0.424. I am facing few problems. Suddenly the phone heats up. I have installed BASA app, which shows CPU load as high as 94% without any app is running in background when it heats up. Also, it gets switched off, starts rebooting automatically even during active voice calls. Also the security wipe command in Setting is also not active. Cannt do security wipe also. I talked to technical expert of Ebay who advised to do the reloading using Blackberry link. Please advice... Regards Vikas Tandon

vkstandon wrote:
I talked to technical expert of Ebay who advised to do the reloading using Blackberry link.
Ebay technical expert? Why eBay?
In the Settings > Security > Security Wipe screen, AFTER you type the word 'blackberry' in the text area, then the DELETE DATA button will become active.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT204380 My phone (iPhone 5S) getting green display after one second going to switch off then automatically ON during FaceTime

My iPhone (iPhone 5S) getting green display after one second going to switch off then automatically ON during FaceTime call. My OS version now 7.0.4. I think recent update actually to fix the above issue but still continues.

Similar issue Andrew. After installing 8.0, the IOS deleted 225 songs from one of my playlists, and I'm still "recalling" songs that are no longer in my Music Library. Fortunately, although the playlist of 235 had only 6 songs left on it ( on my Mac), the Playlist was not erased from my I -Phone. I was able to recreate the Playlist on my Mac, using the intact playlist on my phone. When I synched however, I was back to square one. I went to the Apple store, and I had to reset the phone . We also downloaded IOS 8.02. They saved my playlist in the Cloud, deleted it from my Mac, then synched it. Lo and behold, the playlist I recreated on my Mac, synched to my I Phone. After the reset, I had like 11GB of free space. (Its been 5 days since the "reset" and the number of GBs fluctuates from day to day !!)
When I got home from the Apple store I spent after hours reinstalling all the apps, synchng the phone to the Bluetooth in my car ( you know the rest of the saga) , I purchased a song from I Tunes. I "drag and dropped" it into a Playlist, and synched. Didn't work. Song shows in "Recently Added", but the drag and drop feature doesn't work. Bottom line, I'm not willing to "reset" my phone every time I add a song ! I've tried any number of fixes posted to this support community, but none have worked for me.
Furthermore, it took me 3 hours to get the phone re-synched to the Bluetooth system in my car. However every time I connect to "Bluetooth Audio", the system needs to "find" and "reconnect to" my phone. If you ( or anyone else ) finds something that might work for both the music synch and /or the Bluetooth, I'd appreciate your input.
Thanks, Lorenzo

I have an iphone 4 n it is getting switched off automatically n switches on automatically , also it increases d volume by itself. Can anyone help me find out if its a hardware problem???

I have an iphone 4 n it is getting switched off automatically n switches on automatically , also it increases d volume by itself. Its a 1year old phone n the version is 4.3.2(8H7). Also the volume sign does not go off from the screen. Can anyone help me find out if its a hardware problem???

Do you have a case on your iPhone? It could be pressing the buttons on the iPhone and causing it to restart or behave unusually.
This Apple doc will help you find out if there is a hardware or software problem -> iPhone: Hardware troubleshooting
You can always contact Apple and setup service through Express Lane.

N73 ME Getting Switched off Automatically, every 1...

Hey,
I have an N73 Music Edition since Oct 2007. Its been almost an year now, but i never faced any problem. But recently it is screwing up my time. Since 2 days, it is getting switched off automatically every 15 minutes. It was very fine until 2 days, but suddenly started.
Read a lot of articles which asked me to update my phone software. So i have updated the phone software to firmware version 4.08 from nokia website. The phone worked well for a day and then again the same problem started.
Is the issue due to software? Or is it because something else like hardware prob etc.
Please help
Srikanth.

Do you have a case on your iPhone? It could be pressing the buttons on the iPhone and causing it to restart or behave unusually.
This Apple doc will help you find out if there is a hardware or software problem -> iPhone: Hardware troubleshooting
You can always contact Apple and setup service through Express Lane.

Blackberry Z10 getting switched off

Dear All...
Please..Please.. help me if somebody knows the solution for this...
My Z10 getting switched off frequently even if 80% battery is remaining.. If try to switch on again it will complete the booting procedure and then will go to off mode..
If i kept all my networks off then it will stay on till the last juice of my battery...but with the network on..its dead.. i dont think its the problem with the battery.. I am totally confused and fed up with this.. Cannot keep my phone on atleast for 1 hour also..
Very horrible experience i am facing with Z10..
Kind hearts in BB Support Forums.. Please help me to solve this issue..
Thanks..
Prakash

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New N79 get switched off automatically....

Hello,
friends i bought new N79 from dubai in dec 2009 bt my phone gets switched off automatically i have formatted it once but no improvement in that i can't understand why it get switched off sometimes when i operate it fast so again it get switched off....plz help me out from this problem..otherwise the phone is very good.
Akhil

Hi
Actualy the main problem is that when i put the phone in to my jeans or trousers pocket it get switched off automatically i dont know how even if the phone is locked...the version is 32.001 & the custom version is 32.001.53.1 i have tried sftware update through nokia.co.in but it wont worked..i have one doubt that it dont worked because the phone is bought from dubai & i m trying to update it here in india...i tried the software update but still when i check the software version through *#0000# it shows not updated.
yes the button of on/off is on the top of the phone & unlock key is also there...do u have the same problem wid your N79..do u got any solution...yes sometimes it get switched off when trying to unlock it...plz help. do you have N79..?

While erasing memories from iPhone 4, the phone gets switched off and can't turn on back

while erasing memories from iPhone 4, the phone gets switched off and can't turn on back. Please help.

What exactly do you mean by "erasing memories"?

Lenovo P70 getting switched off and on automatically

i purchased P70 recently. * but nowadays its getting switched off automatically and sometimes gets on after half n hour. * sometimes also doesnt show the contacts listed in the mobile is this hardware or software issue. kindly advise....

i have the same with yours,i suggest back up all data.i lost mine...its very bad.this is bad issue.back up...now my case is under investigation.my 10 yrs data was gone,,**bleep**

My iphone5 is getting troublesome after installing that ios7 it goes blank and gets switched off automatically pls help, My iphone5 is getting troublesome after installing that ios7 it goes blank and gets switched off automatically pls help

My iPhone 5 is getting hanged after installing ios7 and gets switched off automatically when ever I type and shows vertical black bars fading to getting it switched off.some freezing screen also happen kindly help. Thanks

Try a reset: hold down the home button along with the power button until you see the Apple, then let go.

E71 gets switched off automatically

Hi Guys,
I am facing a strange problem with my E71 set.
It gets switched off on its own.
1) While using it will hang for a second, power goes off and will restart on its own.
2) If not in use (standby) the power goes off fully and I will have to switch it on again with the power button.
Can any one tell whats the reason for this and possible solution.
Thank you
-Amit Garg

There are a couple of reasons:
It might be a software issue or something related to the hard ware too......... wats ur current firmware and make sure u got the latest one....... After dat u can also try out the following options
1) Go in for a hard reset make sure u have a backup
'*' '3' 'Call Key' and Power button all pressed at the same time after u have removed ur phone battery for at least 5 mins. It wud turn ur phone as it was when it left the factory
2) Either to master reset and reformat ur phone
*#7780# - Restore factory settings - resets all the settings to the default
*#7370# - Reformat your phone
Phone reset code: *#7370# with lock code 12345
3) Ur memory card could also be the culprit.
Try using ur device without the memory card......
Try and get rid of the corrupt data in your card and the problem should be solved.
menu--tools--memory---options---format memory card......
remember everything including ur factory installed apps will be deleted......... but u can always download them later either from nokia or google them...
if all this does not work then go to nokia care point and tell them to find a solution
Articles posted courtesy engadget
keep us updated about the progress.... if u like wat I have to offer then click on khudos.

Ipad getting switched off simultaneously and again restarts automatically

i've an ipad2 3g which is just 3 months old, recently just getting switched off every now & then
after every 5-6 mins apprx. (not on specific applications, it happens always), i've tried reset also made sure there are no apps running in the background, still facing the same issue, any fix?....plz suggest apart from restore which i've already done
whenever it restarts, the battery percentage also drops down
for example if it is 75% when i m using, after it restarts it reduces to 70% which is abnormal behaviour i believe, plz help

Hi there Mahi0471,
According to the article below, if your device is up to date and unexpectedly powering off, you may need to contact Apple Support.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
-Griff W.

Nokia 6303 phone get switched off

i have problem that is the moblie set gets switched off suddenly and once u try to switch on it just shows NOKIA logo and again it will switch off ,but lights in keypad will b ON only.. and after if i try to connect with PC , it wont get connect.. pls can any one give me suggestion.. firm ware is 10.12..after this i am facing this problem

Remove the sim card and memery card and try restarting. If that doesn't work, try removing the battery and leavinv it out for at least 5 minutes before replacing. If that doesn't help either then you need to have it checked out at your local Nokia Care point.

File Adapter BPEL Process getting switched off

The file adapter BPEL process reads a csv file which has a series of records in itfrom /xfer/chroot/data/aramex/accountUpdate/files. In between reading the files, the BPEL process gets switched off. The below snippet is the error we found in the domain.log. Anybody can you please suggest what to do?
<2010-11-25 16:22:28,025> <WARN> <PreActivation.collaxa.cube.ws> <File Adapter::Outbound>
java.io.FileNotFoundException: /xfer/chroot/data/aramex/accountUpdate/files/VFQ-251120101_1000.csv (No such file or directory)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(FileInputStream.java:106)
at oracle.tip.adapter.file.FileUtil.copyFile(FileUtil.java:947)
at oracle.tip.adapter.file.inbound.ProcessWork.defaultArchive(ProcessWork.java:2341)
at oracle.tip.adapter.file.inbound.ProcessWork.doneProcessing(ProcessWork.java:614)
at oracle.tip.adapter.file.inbound.ProcessWork.processMessages(ProcessWork.java:445)
at oracle.tip.adapter.file.inbound.ProcessWork.run(ProcessWork.java:227)
at oracle.tip.adapter.fw.jca.work.WorkerJob.go(WorkerJob.java:51)
at oracle.tip.adapter.fw.common.ThreadPool.run(ThreadPool.java:280)
at java.lang.Thread.run(Thread.java:619)
<2010-11-25 16:22:28,025> <INFO> <PreActivation.collaxa.cube.ws> <File Adapter::Outbound> Processer thread calling onFatalError with exception /xfer/chroot/data/aramex/accountUpdate/files/VFQ-251120101_1000.csv (No such file or directory)
<2010-11-25 16:22:28,025> <FATAL> <PreActivation.collaxa.cube.activation> <AdapterFramework::Inbound> [Read_ptt::Read(root)]Resource Adapter requested Process shutdown!
<2010-11-25 16:22:28,025> <INFO> <PreActivation.collaxa.cube.activation> <AdapterFramework::Inbound> Adapter Framework instance: OraBPEL - performing endpointDeactivation for portType=Read_ptt, operation=Read
<2010-11-25 16:22:28,025> <INFO> <PreActivation.collaxa.cube.ws> <File Adapter::Outbound> Endpoint De-activation called in adapter for endpoint : /xfer/chroot/data/aramex/accountUpdate/files/
<2010-11-25 16:22:28,095> <WARN> <PreActivation.collaxa.cube.ws> <File Adapter::Outbound> ProcessWork::Delete failed, the operation will be retried for max of [2] times
<2010-11-25 16:22:28,095> <WARN> <PreActivation.collaxa.cube.ws> <File Adapter::Outbound>
ORABPEL-11042
File deletion failed.
File : /xfer/chroot/data/aramex/accountUpdate/files/VFQ-251120101_1000.csv as it does not exist. could not be deleted.
Delete the file and restart server. Contact oracle support if error is not fixable.
at oracle.tip.adapter.file.FileUtil.deleteFile(FileUtil.java:279)
at oracle.tip.adapter.file.FileUtil.deleteFile(FileUtil.java:177)
at oracle.tip.adapter.file.FileAgent.deleteFile(FileAgent.java:223)
at oracle.tip.adapter.file.inbound.FileSource.deleteFile(FileSource.java:245)
at oracle.tip.adapter.file.inbound.ProcessWork.doneProcessing(ProcessWork.java:655)
at oracle.tip.adapter.file.inbound.ProcessWork.processMessages(ProcessWork.java:445)
at oracle.tip.adapter.file.inbound.ProcessWork.run(ProcessWork.java:227)
at oracle.tip.adapter.fw.jca.work.WorkerJob.go(WorkerJob.java:51)
at oracle.tip.adapter.fw.common.ThreadPool.run(ThreadPool.java:280)
at java.lang.Thread.run(Thread.java:619)
<2010-11-25 16:22:28,315> <ERROR> <PreActivation.collaxa.cube> <BaseCubeSessionBean::logError> Error while invoking bean "cube delivery": Process state off.
The process class "BulkAccountUpdateFileConsumer" (revision "1.0" ) has not been turned on. No operations on the process or any instances belonging to the process may be performed if the process is off.
Please consult your administrator if this process has been turned off inadvertently.

This patch is not for 10.1.3.1.
I have provided a response to on the following post
BPEL Process Going into Dead State Automatically.
cheers
James

IPad-2 getting switched off

MY iPad is getting switched off frequently. It's having a 100% battery. But while using it , it turns off automatically . Then it shows battery icon to switch it to power when trying to switch it on. Once the iPad is on, it shows the total percent as 100 or sometimes 70 or 80. Can someone help me in this issue I have tried resetting my iPad and all possibilities by turning off background app refresh, Bluetooth etc. but nothing seems to wor. Is it issue with battery?. This is happening after I updated my iPad to ios8

Hi there Mahi0471,
According to the article below, if your device is up to date and unexpectedly powering off, you may need to contact Apple Support.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
-Griff W.

Z10:Phone automatically Heats up, gets switched off, reboots automatically during calls

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