Z10 phone crash

I have had 2 z10's given to me now and they both lasted 4 days. Major crash blue screen then the phone I completely dead. What's up with this phone . I had a torch for 2 years and never had a problem........

The random reboots have been a problem. However, some later OS versions have fixed it for many people. What is your OS version? You can type "myver" without the quotes in the body of an email, text or bbm and post the version number that pops up.
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Z10 phone crashes after the upgrade

PLease help, I don't know what to do anymore. Both phones I have are not working after the recent upgrade. Thanks.

can you provide more info please? after boot up, before boot up, red light on only? very hard to help with such a generic statement, its like saying " my arm hurts, please help me"

Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following i

Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following. When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer. It did get progressively worse though, at first it crashed not that often and then got worse. So restores are failing, recovery, everything. Anyone run into this?
11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c bug type 110
incident identifier 8ff84a87

Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

HT204204 My phone crashed after updating it to IOS 8. I can't use it cause its stucked on the start up menu, the apple logo with black background.

Hi to all,
I hope someone can help me. My phone crashed after updating it to IOS 8.3. I can't use it cause its stucked on the start up menu, the apple logo with black background. Even when I restart my phone, it is still stuck on the start up menu, the black background with apple logo in the middle.

Slone,
I finally decided to turn this annoyance into an opportunity. After a lot of experimenting I found that my iPad was just fine under 7.1 if I simply restored it as new. I have a lot of time on my hands and I had 1424 apps on my iPad! This is why every attempt to restore took so long.
I decided to restore as new, spend a day restoring the apps I really used. Doing so gave me a quick iPad with only bout a quarter of the storage used.
Granted it was a pain in the arse, but I wrote it off as in the old days when you had to do this with windows 95 just to keep a stable system.
I DO have some data in a few files of the now unused backup but a quick google search finds a couple Mac programs out there that will allow you go extract audio recordings, app data files etc. from the backup. I'll do that someday if I even miss the files I've probably forgotten that are there.
Anyway, there was nothing wrong with my hardware. I think there were just some troublesome setup items that 7.1 didn't like. Once set up as new, the ipad was fine.
Good luck!

My phone crashed while away. apple backed the phone on a friends comp (pic/MMS/SMS/contacts). When I get home and use my comp backup to add music, etc will I lose SMS/pic, etc? THANKS!!!

my phone crashed while away. apple backed the phone on a friends comp (pic/MMS/SMS/contacts). When I get home and use my comp backup to add music, etc will I lose SMS/pic, etc? THANKS!!!

Follow this article to back up your data before syncing again to your computer:
https://discussions.apple.com/docs/DOC-3141
You can also use the camera wizard to copy your photos to your computer before you sync again.

I would like to restore my iphone to ios 4.3.5 from 5.0.1. i've tried and watched videos over youtube and it doesn't helps. is there any other specific way? the ios 5.0.1 makes my phone crash and drains my battery whenever i tried to switch it back on.

i would like to restore my iphone to ios 4.3.5 from 5.0.1. i've tried and watched videos over youtube and it doesn't helps. is there any other specific way? the ios 5.0.1 makes my phone crash and drains my battery whenever i tried to switch it back on. kindly help me.

There is no legit way to do this at all.

Phone crashed while trying to upgrade to 4

tried to upgrade to 4 but phone crashed after the download, now the screen has an itunes icon with a arrow poiting to it with a usb cacble under, any idae how to restore? I can only power down & power up now, that image stays the same.

I am stuck with the same problem.. I hope the folks in Cupertino, CA wake up early!

My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on

My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on and then loses the connection with itunes and at the end of the download it just asks me to restore it again.

Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808

Phone crashes when several videos are recorded

My wife has had her 3GS since December, in the past month she has been recording video clips to the tune of 1-3 per day. The phone crashes at least once per day if there are videos on it, does not crash if there are no videos. Her total storage usage on the device including videos is 3G (out of 16G total avail). I did a wipe, latest os, restore from backup and it had no impact. Has anyone else had similar problems? Should I make an appointment with the Genius Bar?

Hi there,
Exactly what happens when you reinstall the battery?
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Weird phone crashes

Hi
I have a 1st generation iPhone running 2.0.1, that started to act up two months ago.
It crashes a lot - like 5-10 crashes a day! So I have decided to go back to my old phone until the crash issue is fixed. The last 6 weeks I have spent appx. 40% of the iPhone-usage time on restoring and rebooting!
I´ll make one thing clear first: this is NOT app related. I have tried removing all apps and running a default installation for weeks. I have only experienced two app-related crashes: once in Safari, and once in YouTube. I have experienced the issue in software version 1.1.4, 2.0 and 2.0.1.
*Here is a description of the problem:*
When ever I talk to someone on the phone and I press the Home button, the phone crashes. The screen freezes, and it does not react to anything other than a force reboot (holding power button and home button for 6 sec). When force-rebooting it usually crashes again in the boot screen (the grey apple) and the rotating icon appears. Then I need to force reboot a couple of times to get it running. I also find it helps to let the phone stay turned off for 20 min! (no idea why).
It also crashes *a lot* when I try to wake it from sleep mode. I have tried to use the power button instead of the home button, but it still crashes just as often.
Also it crashes when I´m doing a sync with iTunes.
*To sum it all up:*
I seems like the operating system somehow crashes. It´s not app related. The screen does not go black, it just freezes. It takes up to 3-4 tries of force rebooting to get the phone up and running again.
Otherwise all buttons work/react as they should, the touch screen works fine, volume button and all the other things.
Suggestions anybody?? Is there any way to check if this is hardware related???

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset > http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring > http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Phone crashes and restarts when playing Spotify

When I stream or play offline music with Spotify on my Galaxy s6 edge, the phone crashes frequently. It then restarts. I have tried uninstalling and reinstalling Spotify but it doesn't help.

I'm nowhere near one I was planning on giving them a call and sending it in, but i figured that I'd see if anyone had a fix for it.

Phone crashes after shutting off alarm

Does anyone else have this problem?
After my iPhone alarm goes off, after selecting Snooze or turning the alarm off, my phone crashes. It can crash in one of two ways - the screen turns to all grey and pink stripes, or it goes black and becomes completely unresponsive. Either way, I have to do the power-home-button combo to reset it.
It doesn't happen 100% of the time, but enough that I can't really rely on the alarm anymore. Sometime it crashes in the middle of the night before the alarm even goes off, but most of the time it is after interacting with the alarm.
This happened with the most current iOS update and the previous one. Not sure if it has been happening before that or not.

Actually, it's not too late. I figured out the problem. After an hour spent in the VZW store all they offered to do was hard reset or upgrade me. The fix: simply manually update all the apps on my phone. The phone was overheating because it was trying to update everything at once. I turned off automatic updates and manually update all my apps. Phone is working perfectly now. And I'm receiving texts & phone calls again.

WHY DOES MY i PHONE CRASH iTUNES

Why does my I phone Crash I tunes

Alright so mostlikely its going to be 2 things, Either the Apple mobile Device Service, or the Driver that is installed..
Disconnect phone- close iTunes
If you open up your services program - WIndows 7 = Click Start , Type Services, click the gear icon that says services, Locate apple mobile device service -click on it, then click stop service on the left side of the screen, then wait 20 seconds, now click Start service.
Reopen itunes - Reconnect phone - does it work? if not its gonna be the driver.
You will want to open up device manager - Click start - Right click on my computer -click properties - Click hardware tab -click device manager -Check under Universal Serial Bus controllers, Imaging Devices, Portalble devices, and Human interfaces - for anything that says "Apple" iPhone" iPhone Recovery" anything along those lines.
If you locate it Right click on it - click update driver -
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
Click the Browse button and navigate toC:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista or Windows 7, navigate toC:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl"file. (This file will be called"usbaapl64"if you have a 64-bit version of Windows. If you don't see" usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers instead).
Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver.

My phone crashed yesterday...VZ Tech got my phone back on, but...

When my phone crashed it said that I was out of the country and did not have service. I couldn't even call Verizon from my phone: it sent me to a "global operator". Anyhow, verizon got my phone back and I was lucky to get back my contacts, but some of the apps I had downloaded are also gone and I can replace them because the shopping cart icon from Google play, or verizon says that it is no longer installed on my device. How do I get that back to restrore my phone to where it was? Even the widgets that connects my bluetooth (which isn't working either), wifi and two others that were displayed on top of the screen on my second page are no longer there either...Does anyone know what to do? Please help...I've been at this all day!

I removed the shopping icon and Play Store appeared. I had to create another google account because all memory was erased from my phone. Some of the features that originally came with my phone are no longer there, but at least it's working now!!!! Thanks you so much for replying...you were the only one!!!!

C3-01 Software Updates and Phone crashing

I received my new C3-01 a couple of weeks ago. I registered with My Nokia and discovered that a software update is available (05.65/05.68). My phone is loaded with v5.60. I cannot download this update via the phone - I get the message 'no software update available' when I try. I obtained the phone via Virgin Media and have a pay-as-you-go contract. How do I access the software update?
An annoying problem is that the phone has a tendency to 'crash' when I try to personalise some, but not all, the tool bars e.g.:Go To>personalise view>press communities> phone crashes!! Black screen >plain white screen until full recovery. This happens, sometimes randomly, on other buttons. Has anyone else had this problem?? Would the new software update fix it??
Apart from these niggles I'm pleased with the phone.

Hi, check if the update is available through Ovi suite or Nokia software updater as not everyone gets their updates via OTA.
If you can not get the update via neither of those two computer programs, it might be that Virgin Media hasn't approved the update for your device.
However, check your product code here: http://www.nokia.co.uk/support/download-software/device-software-update/can-i-update
You will also be able to install Nokia software updater from that page.

Z10 phone crash

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