Z10 phone crashes after the upgrade

PLease help, I don't know what to do anymore.  Both phones I have are not working after the recent upgrade. Thanks.

can you provide more info please? after boot up, before boot up, red light on only? very hard to help with such a generic statement, its like saying " my arm hurts, please help me"

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    Date/Time: 2007-06-04 17:31:46.356 -0500
    OS Version: 10.4.9 (Build 8P135)
    Report Version: 4
    Command: Mail
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Parent: WindowServer [91]
    Version: 2.1 (752)
    Build Version: 22
    Project Name: MailViewer
    Source Version: 7520000
    PID: 351
    Thread: 1
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNINVALIDADDRESS (0x0001) at 0xc6a3b3ac
    Thread 0:
    0 libSystem.B.dylib 0x9000b4c8 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b41c mach_msg + 60
    2 com.apple.CoreFoundation 0x907deba8 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
    4 com.apple.HIToolbox 0x93298b20 RunCurrentEventLoopInMode + 264
    5 com.apple.HIToolbox 0x932981b4 ReceiveNextEventCommon + 380
    6 com.apple.HIToolbox 0x93298020 BlockUntilNextEventMatchingListInMode + 96
    7 com.apple.AppKit 0x9377dae4 _DPSNextEvent + 384
    8 com.apple.AppKit 0x9377d7a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
    9 com.apple.AppKit 0x93779cec -[NSApplication run] + 472
    10 com.apple.AppKit 0x9386a87c NSApplicationMain + 452
    11 com.apple.mail 0x000871d8 0x1000 + 549336
    12 com.apple.mail 0x00087080 0x1000 + 548992
    Thread 1 Crashed:
    0 ...entSemanticMappingFramework 0x97612a08 LSMMapCounter::LSMMapCounter[unified](LSMReadFileDesc*, LSMWordTable*, long) + 1088
    1 ...entSemanticMappingFramework 0x97617184 LSMTrainingMap::LSMTrainingMap[unified](__LSMMap*, __CFURL const*, long) + 200
    2 ...entSemanticMappingFramework 0x976167fc LSMMapLoadWithOptions + 212
    3 com.apple.MessageFramework 0x9a35f8ac JunkMailGlobalMap + 148
    4 com.apple.MessageFramework 0x9a3b860c MFJunkMailLevelForString + 48
    5 com.apple.MessageFramework 0x9a31614c -[MessageCriterion _evaluateJunkMailCriterion:] + 968
    6 com.apple.MessageFramework 0x9a313c0c -[MessageCriterion doesMessageSatisfyCriterion:] + 368
    7 com.apple.MessageFramework 0x9a313888 -[MessageRule doesMessageSatisfyCriteria:] + 160
    8 com.apple.MessageFramework 0x9a3135a0 +[MessageRouter putRulesThatWantsToHandleMessage:intoArray:colorRulesOnly:] + 444
    9 com.apple.MessageFramework 0x9a31335c +[MessageRouter colorForMessage:highlightTextUsingColor:] + 96
    10 com.apple.MessageFramework 0x9a2fe36c -[MessageStore(MessageFrameworkOnly) updateMessages:updateColor:updateNumberOfAttachments:] + 592
    11 com.apple.MessageFramework 0x9a2f20b4 -[LibraryStore openSynchronouslyUpdatingMetadata:] + 448
    12 libobjc.A.dylib 0x90a461f4 objc_msgSendv + 180
    13 com.apple.Foundation 0x92bdcc94 -[NSInvocation invoke] + 944
    14 com.apple.MessageFramework 0x9a2e8800 -[MonitoredInvocation invoke] + 144
    15 com.apple.MessageFramework 0x9a2f1e80 -[InvocationQueue _drainQueue] + 416
    16 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    17 libSystem.B.dylib 0x9002be88 pthreadbody + 96
    Thread 2:
    0 libSystem.B.dylib 0x90055468 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x900552c4 pthreadcondtimedwait + 676
    2 com.apple.Foundation 0x92c605d4 FCONDITION_WAITTIMEOUT + 144
    3 com.apple.Foundation 0x92c604f0 -[NSConditionLock lockWhenCondition:beforeDate:] + 128
    4 com.apple.MessageFramework 0x9a2f1d90 -[InvocationQueue _drainQueue] + 176
    5 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002be88 pthreadbody + 96
    Thread 3:
    0 libSystem.B.dylib 0x90055468 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x900552c4 pthreadcondtimedwait + 676
    2 com.apple.Foundation 0x92c605d4 FCONDITION_WAITTIMEOUT + 144
    3 com.apple.Foundation 0x92c604f0 -[NSConditionLock lockWhenCondition:beforeDate:] + 128
    4 com.apple.MessageFramework 0x9a2f1d90 -[InvocationQueue _drainQueue] + 176
    5 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002be88 pthreadbody + 96
    Thread 4:
    0 libSystem.B.dylib 0x9000b4c8 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b41c mach_msg + 60
    2 com.apple.CoreFoundation 0x907deba8 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x92c086a8 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
    5 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002be88 pthreadbody + 96
    Thread 5:
    0 libSystem.B.dylib 0x9000b4c8 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b41c mach_msg + 60
    2 com.apple.CoreFoundation 0x907deba8 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x92c097e8 +[NSURLCache _diskCacheSyncLoop:] + 152
    5 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002be88 pthreadbody + 96
    Thread 6:
    0 libSystem.B.dylib 0x9000b4c8 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b41c mach_msg + 60
    2 com.apple.CoreFoundation 0x907deba8 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x92bf0170 -[NSRunLoop runMode:beforeDate:] + 172
    5 com.apple.Foundation 0x92bf00a8 -[NSRunLoop run] + 76
    6 com.apple.WebKit 0x95726e30 +[WebFileDatabase _syncLoop:] + 176
    7 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    8 libSystem.B.dylib 0x9002be88 pthreadbody + 96
    Thread 1 crashed with PPC Thread State 64:
    srr0: 0x0000000097612a08 srr1: 0x000000000200d030 vrsave: 0x0000000000000000
    cr: 0x24444224 xer: 0x0000000020000004 lr: 0x0000000097612990 ctr: 0x0000000090001748
    r0: 0x00000000705bb0c0 r1: 0x00000000f0100e40 r2: 0x0000000005346000 r3: 0x00000000046a0520
    r4: 0x00000000f0100eb0 r5: 0x00000000f0100ea0 r6: 0x0000000000000001 r7: 0x0000000000000000
    r8: 0x0000000000000000 r9: 0x00000000f0100ea0 r10: 0x0000000000001000 r11: 0x00000000a0006208
    r12: 0x0000000090001748 r13: 0x0000000000000001 r14: 0x000000000464b390 r15: 0x000000000461ab70
    r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x00000000aa2d33e4 r19: 0x00000000f0100ec4
    r20: 0x0000000004664694 r21: 0x00000000046a0520 r22: 0x00000000f0100f60 r23: 0x0000000000000000
    r24: 0x00000000f0100e80 r25: 0x0000000004664690 r26: 0x00000000705bd4eb r27: 0x0000000000000000
    r28: 0x00000000046646bc r29: 0x00000000c16f53ac r30: 0x00000000f0100e40 r31: 0x00000000976170c4
    Binary Images Description:
    0x1000 - 0x199fff com.apple.mail 2.1 (752) /Applications/Mail.app/Contents/MacOS/Mail
    0x505000 - 0x506fff com.CircusPonies.CPNoteBook ??? (0.6) /Users/laceyhoward/Library/InputManagers/CPNoteBook/CPNoteBook.bundle/Contents/ MacOS/CPNoteBook
    0x8fe00000 - 0x8fe52fff dyld 46.12 /usr/lib/dyld
    0x90000000 - 0x901bdfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x90215000 - 0x9021afff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x9021c000 - 0x90269fff com.apple.CoreText 1.0.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90294000 - 0x90345fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x90374000 - 0x9072ffff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x907bc000 - 0x90895fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aea000 - 0x90b5cfff IOKit /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
    0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.9 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x90f92000 - 0x90fd3fff com.apple.CFNetwork 129.20 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x90fe8000 - 0x91000fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
    0x91010000 - 0x91091fff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x910d7000 - 0x91100fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x91111000 - 0x9111ffff libz.1.dylib /usr/lib/libz.1.dylib
    0x91122000 - 0x912ddfff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x913dc000 - 0x913e5fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x913ec000 - 0x91414fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x91427000 - 0x91432fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x91437000 - 0x9143ffff libbsm.dylib /usr/lib/libbsm.dylib
    0x91443000 - 0x914befff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x914fb000 - 0x914fbfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x914fd000 - 0x91535fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x91550000 - 0x91622fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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    0x982d6000 - 0x983a7fff com.apple.QuartzComposer 1.2.4 (32.22) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
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    0x98b2c000 - 0x98b6ffff com.apple.PAPICommon 2.5 (131) /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
    0x9a2c2000 - 0x9a2cdfff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
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    Model: PowerBook6,5, BootROM 4.8.7f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 512 MB
    Graphics: ATI Mobility Radeon 9200, ATY,RV280M9+, AGP, 32 MB
    Memory Module: DIMM0/BUILT-IN, 256 MB, built-in, built-in
    Memory Module: DIMM1/J7, 256 MB, DDR SDRAM, PC2700U-25330
    AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
    Modem: Jump, V.92, Version 1.0
    Network Service: AirPort, AirPort, en1
    Parallel ATA Device: MATSHITADVD-R UJ-825
    Parallel ATA Device: FUJITSU MHT2080AT, 74.53 GB
    iBook G4   Mac OS X (10.4.9)  

    Hi laceydanielle.
    It seems that the junk filter database has become corrupt. Try this:
    1. Either shut down the Internet connection before opening Mail or take Mail offline immediately after opening it.
    2. Reset the junk filter database (Preferences > Junk Mail > Reset).
    3. Go online again. The problem should be fixed now.

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