Z10 phone not appearing on BlackBerry Link and contacts not transferred

Hi
I have loaded BlackBerry Link onto my Laptop and, plugged in my phone and it picked it up the first time. Subsequent attempts do not show the phone, How do I resolve it?
When I initially did a sync - it downloaded my outlook calender, but it said that no contacts were found - even though I have hundreds ? Any ideas why?
Thanks
Dickson

mcallisterw wrote:
None of the software works, none of the hardware works.
None? I guess mine and so many others who love the way it works (because -- yes, the hardware AND the software do work) are the anomaly.
Do you realize it is completely acceptable to not like the device without silly, blatantly untrue and flaming comments like that? It really is ok for you to say you don't like it, and just walk away.
And, you're always welcome to ask questions and get help here in this forum. Or, to all and get technical support which you are paying O2 for ... personally, I would demand it.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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