Z10 POP Problem

I finally changed to Z10, nice and sleek...my fourth BB now. Problem I have is that it refuses to send out my POP email account. I have checked many times, called Singtel (Singapore Telecom) ... And had 3 way conference call between Singtel,myself and BB tech support...none can resolved it...so frustrating!<br><br>If it works on my Bold...and other models previously...why not this model???? Help!

Fransiskus wrote:
I finally changed to Z10, nice and sleek...my fourth BB now. Problem I have is that it refuses to send out my POP email account. I have checked many times, called Singtel (Singapore Telecom) ... And had 3 way conference call between Singtel,myself and BB tech support...none can resolved it...so frustrating!<br><br>If it works on my Bold...and other models previously...why not this model???? Help!
May I ask what your POP settings are for the send (SMTP) server? don't post any usernames or passwords, just the server address (URI or IP) and the port settings will do.
If we know that we may be able to steer you in the right direction.
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it.

Similar Messages

Z10 Contacts problems

Hy, I have a Z10 and I have the following problem: if I save the phone numbers with country code I can see the sms coming from people from my agenda (the phone shows the name from the agenda) and I receive calls from that numbers without country code (the phone doesn't shows me the name from the agenda); if I save phone numbers without country code I can see the name of the people that are calling me but the sms are coming from the number with country code in front (the phone doesn't shows the name of the person that sent me the sms). Please help me to see calls and sms that are coming from people included in my agenda. Dan Pitigoi

Unfortunately, if you integrate your Facebook account you will get your contacts downloaded to your device. Thats just the way it works so that you can send FB messages directly from the Hub.
The only way to remove them is to remove the FB or Skype account from your device. You can still access FB using the browser and the FB mobile site.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Z10 camera problem

Dear all. Have a problems with z10 camera. After 50 photo - 2 days of use - device do not show last photo in the memory. Only rebooting helps. I`ve tried both with and w/o microSD card.
The phone was my present to wife (because it white : (( ) so she will eat my mind if you will not help me.
By the way, what about 10.3 for z10?
And the last. I live in Ukraine, there is now ukrainian layout (. I have 100-4 model, but we do not have here 4g at all. Is there any difference between firmwares for different z10 types? Can i use f/w for 100-2,3 to use device with g3 only becase of longer battery work?

Hi and Welcome to the Community!
KaterinaR wrote:
Dear all. Have a problems with z10 camera. After 50 photo - 2 days of use - device do not show last photo in the memory. Only rebooting helps. I`ve tried both with and w/o microSD card.
The first question is, what OS is the device running?
Article ID: KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone
If it is not current, then updating to a newer version would be advised as many fixes and enhancements continue to be released. If the carrier-controlled methods (on-device, LINK) do not reveal a new OS for you, then you can bypass that control via either Sachesi or AutoLoader:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
KaterinaR wrote:
By the way, what about 10.3 for z10?
What about it? I am not certain if any carrier has yet sanctioned it, but there are things called "leaks" that some folks delve into (technically, not for extensive discussion on this "official" support forum). The two methods above, if you do some digging, may reveal to you what you are seeking.
KaterinaR wrote:
And the last. I live in Ukraine, there is now ukrainian layout (. I have 100-4 model, but we do not have here 4g at all. Is there any difference between firmwares for different z10 types? Can i use f/w for 100-2,3 to use device with g3 only becase of longer battery work?
You can only use an OS package that is compatible with your specific device model and sub-model. Typically, only the -1 version of the Z10 has a separate OS package...the other packages are usually compatible with the -2, -3, and -4 models. I say "usually" and "typically" quite intentionally...it is up to you to be certain you are using a compatible OS package.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Pop problem while creating spool request in reuse_alv_grid_display

Hi Experts,
I am trying to create a spool request of alv
and problem is that i do not want pop-up window for asking output devices,
actually i am calling reuse alv in loop and following steps i have done:
w_print-print = 'X'.
CALL FUNCTION 'REUSE_ALV_LIST_DISPLAY'
    EXPORTING
      I_BYPASSING_BUFFER = 'X'
      I_CALLBACK_PROGRAM = SY-REPID
      IT_FIELDCAT         = FIELDCAT[]
      I_DEFAULT           = 'X'
      I_SAVE                = 'X'
      is_print                 = w_print
    TABLES
      T_OUTTAB           = T_FINAL
    EXCEPTIONS
      PROGRAM_ERROR      = 1
      OTHERS             = 2.
IF SY-SUBRC <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
Please give the solution.
Thanks
Pankaj

Hi,
Use FM GET_PRINT_PARAMETERS , and use command NEW-PAGE PRINT ON PARAMETERS <wa_params> NO DIALOG. before calling the alv FM.
ls_print-print = 'X'.
DATA: lwa_params TYPE pri_params,
      lv_valid TYPE c.
CLEAR: lwa_params, lv_valid.
CALL FUNCTION 'GET_PRINT_PARAMETERS'
EXPORTING
    in_parameters          = lwa_params
    layout                 = 'X_65_132'
    line_count             = 65
    line_size              = 132
    no_dialog              = 'X'
IMPORTING
    out_parameters         = lwa_params
    valid                  = lv_valid
EXCEPTIONS
    archive_info_not_found = 1
    invalid_print_params   = 2
    invalid_archive_params = 3
    OTHERS                 = 4.
MOVE-CORRESPONDING lwa_params TO ls_print-print_ctrl-pri_params.
ls_print-print_ctrl-pri_params-pdest = 'LP01'. " your printr device
NEW-PAGE PRINT ON PARAMETERS lwa_params NO DIALOG.
then call FM CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'.
this will work.
refer link [ALV - print - create spool request;
Regards,
Ravi.

Crack'N'pop problem Solved (at least on my syst

Just got my new system, which came with a X-fi extreme gamer. Had the standard crack'n'pop issues, and came to this forum. I was able to get it resolved temporerily by selecting bit matched playback, which wasn't an acceptable solution.
I now?have a permenant fix, it was completely by accident I discoved this, but the card now works perfectly. I hope this helps in tracking down the problem, and that it fixes it for other people too.
After I installed my guitar recording interface drivers the problem just went away. The interface I use is here, its a great product.
http://line6.com/podstudioux/index.h...gn=PODStudioUX
You can try downloading the line 6?drivers and installing them even if you don't have the device, since the x-fi?it works for me even when the line 6 device isn't plugged in.
the drivers are here:
http://line6.com/software/readeula.html?rid=2408
Gi've it a try let me know if it fixes your issues
/matt

it probably installs a mp3 codec which is faster then the default one in windows
I installed ffdshow set of codecs, and set it to play mp3 with libmp3 which is probably faster then the windows one
here is the link : http://sourceforge.net/projects/ffdshow
ffdshow also lets you play almost any format in windows media player also, so you dont need to download separate codecs

Clicking/Popping problem!

First off, I am using a 2.4 GHz Macbook Pro with 2 GB of RAM as my computer and the Presonus Firestudio Project firewire interface as my interface.
My problem is when I record enable my track, 50% of the time my guitar sound (that is plugged straight in) has a serious series of clicking/popping noises along with the sound of the guitar.
One time it was working fine and then once I added a distortion effect to it, the clicks came.
The clicks are there when I am recording (when software monitoring is enabled) and when I listen to my recorded track in logic. However, when I bounce the song to my desktop, the file is without the clicks.
If I were to use just the macbook's built in mic, this problem would never happen. Also, the same problem occurred on my old macbook as well. Any ideas??
Much Thanks

Also,
If you're not using the latest driver uninstall the driver you are using by deleteing any files related to Firestudio. I don't know if Spotlight will show you all of them. I use a free application called "Easyfind"
Install the latest Presonus driver, in the Firestudio Project's mixer applet, look in the menus for "safety mode" and set it to safety mode 1.
Always install Firewire/USB hardware with the unit unplugged (FW/USB) from the computer, after the drivers are installed plug in the firewire or USB cable and let the computer find the hardware.
How are you monitoring the guitar?
pancenter-

My fix for audio "pops" problem in iMovie HD.

This might already be out there, but I thought I'd share it anyway. This is regarding the problem where you get a noticable "pop" sound between clips and transitions. Here's what I did and it worked:
In the timeline I have a number of photos and video clips. Most of the movie is going to be put to music. But for the few clips that I want to use the video, I extracted the video into a different audio line. Then I unchecked the audio button to the right of the timeline. Now when I add the transistions, I don't get that pop sound. It takes a little more time, but what else can we do until Apple fixes the problem.
Hope this helps.

I have not encountered that problem. But it's common for little glitches like that to occur occasionally. Preferences and permissions can get corrupted. Your problem might be project related and not occur in other projects. (You can do a short test project to find out.) In any event, it probably will not appear in the project when you burn it to a DVD. For the heck of it, you might try doing a quick share to iDVD and playback your project there.
When little glitches like this develop, it often helps to delete preferences and then do a permissions repair. To delete preferences, close iMovie and trash the file named com.apple.iMovie.plist located in User (the House icon)/Library/Preferenes. Then do a permissions repair using the Disk Utility app on your Mac. This is found in the Utilties folder. In the left side of the Disk Utility window, select your Mac HD icon and then click on the Repair Permissions button. It takes about 3 or 4 minutes for your Mac to repair permissions. Once that is done, relaunch iMovie. iMovie will create a new .plist file to replace the one that you deleted.
Now see if you still have the problem.

Soundblaster Live - Popping problem - solved on my sys

I found away to eliminate the popping on my Soundblaster Li've that I have not seen posted.
I tried almost all the other suggestions and [size="3" face="Times New Roman">accidentally did this:
Windows Start Menu> Program list>Creative>Soundblaster>Creative Diagnostics - DO TESTS. After TEST have finished, then go to TEST SPEAKERS, when at TEST SPEAKERS, I changed the setting from "2 Speakers" to "5. Speakers" and then hit TEST. All popping immediately stopped. Speakers tested fine with no more noise what so ever?- I only have a 2 speaker system. When I put it back on "2 speakers" or even "4 speakers" the popping returned.

I upgraded my MBP15 to 10.5 on Friday. Last night, I was working on a draft that I had saved on my IMAP account. For some reason, I changed the "send" account to .Mac and the program quit. Then I got a message that I had never seen before about "resetting to factory settings" or something like that. The program would then open up, made new drafts for every minute I had worked on the message, 12:06 - 12:26. It would quit every five drafts or so, and then I would open it up after the "reset" message. By the time it was done quitting, 192 drafts were stored "On My Mac." At some point during this whole fiasco, I did see the "append" error several times.
I finally got the program stable and sent my message. I heard the "swoosh," but it did not save in the "sent folder." I made sure that, in fact, there still was only one "sent" folder for the IMAP account and tested it by sending an IMAP to .Mac test. Sure enough, it sent without saving a copy in the sent folder. The same problem happens with 10.5 on an iMac G5, but it's all good on my 10.4 mini G4.
Perhaps this has something to do with the Daylight savings mix-up. I've been using .Mac webmail this morning, and it adjusted back to standard time already.

Virtual mail domain and POP problem

Hi all,
I am currently on my 7th or 8th install of 10.5 server, so far without managing to make a working mailsetup with virtual domains and virtual users. That is, it works when my customers use an IMAP-client (or webmail via squirrelmail), but it doesn't work when using a POP-client. I have yet to discover the cause of my problems, as the server-logs show perfectly good logins – but unfortunately nothing gets downloaded to the client.
I currently host 15 domains, which until my purchase of 10.5 server were hosted on a computer running 10.4 client-version with dovecot as mailserver, a custom DNS-setup and various custominstalled supporting apps. On the old client, everything was running smoothly (albeit slowly, due to the old hardware), but as I have stated, on my new server I can't get POP-access to work.
When I do a fresh install of 10.5 server, I can log in to the accounts on the primary domain with either POP3 or IMAP, but as soon as I set up a virtual domain, POP-access to all accounts ceases to function.
I suspect Cyrus configuration to be the main culprit, since everything else seems to work as expected, but having no previous experience with cyrus, I have yet to find a solution.
If anyone has any pointers to a good source of cyrus-IMAP knowledge, I would be very grateful for any help.
/Lars

Hi Alex,
This is really strange, and it's also really bugging me!
I use OD. If I add several shortnames to a user, fqn and not-fqn, I can only log in with the first shortname and any of the fqn-names. However, only the login using the first shortname recieves any mail.
I dont know if you have any explanation as to why my setup doesn't include a /etc/postfix/virtual file or a virtualaliasmaps statement in main.cf, which is the only difference in my system that I registered compared to your guide.
This is some lines from mailaccess.log when logging in to an account using Outlook Express in XP (user info masked):
Dec 7 22:50:05 server pop3[84858]: login: [192.168.2.3] comexampleuser plaintext User logged in
Dec 7 22:51:15 server pop3[84858]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:51:25 server pop3[84858]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:51:35: --- last message repeated 3 times ---
Dec 7 22:51:46 server pop3[84858]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:52:16: --- last message repeated 2 times ---
Dec 7 22:52:44 server pop3[84858]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:56:01 server pop3[84946]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:57:04 server pop3[84946]: login: [192.168.2.3] [email protected] plaintext User logged in
The log level is set to "Information", and as you can see all logins appear to be successful. However, only the first login using the comexampleuser login receives any mail (and I sent more mails inbetween to make sure something would register, of course).
Here's the relevant part from mail.log:
Dec 7 22:51:04 server postfix/smtpd[84875]: connect from unknown[192.168.2.3]
Dec 7 22:51:04 server postfix/smtpd[84875]: 4A362F8F58: client=unknown[192.168.2.3], sasl_method=CRAM-MD5, [email protected]
Dec 7 22:51:04 server postfix/cleanup[84880]: 4A362F8F58: message-id=<[email protected]>
Dec 7 22:51:04 server postfix/qmgr[81164]: 4A362F8F58: from=<[email protected]>, size=602, nrcpt=1 (queue active)
Dec 7 22:51:04 server postfix/smtpd[84884]: connect from localhost[127.0.0.1]
Dec 7 22:51:04 server postfix/smtpd[84884]: B4844F8F67: client=localhost[127.0.0.1]
Dec 7 22:51:04 server postfix/cleanup[84880]: B4844F8F67: message-id=<[email protected]>
Dec 7 22:51:04 server postfix/smtpd[84884]: disconnect from localhost[127.0.0.1]
Dec 7 22:51:04 server postfix/qmgr[81164]: B4844F8F67: from=<[email protected]>, size=1112, nrcpt=1 (queue active)
Dec 7 22:51:04 server postfix/smtp[84882]: 4A362F8F58: to=<[email protected]>, orig_to=<[email protected]>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.47, delays=0.03/0.02/0.01/0.41, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as B4844F8F67)
Dec 7 22:51:04 server postfix/qmgr[81164]: 4A362F8F58: removed
Dec 7 22:51:04 server postfix/pipe[84886]: B4844F8F67: to=<[email protected]>, relay=cyrus, delay=0.14, delays=0.01/0.03/0/0.1, dsn=2.0.0, status=sent (delivered via cyrus service)
Dec 7 22:51:04 server postfix/qmgr[81164]: B4844F8F67: removed
Dec 7 22:52:04 server postfix/smtpd[84875]: disconnect from unknown[192.168.2.3]
And here are the lines from system.log:
Dec 7 22:50:05 server pop3[84858]: login: [192.168.2.3] comexampleuser plaintext User logged in
Dec 7 22:51:15 server pop3[84858]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:51:25 server pop3[84858]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:51:35: --- last message repeated 3 times ---
Dec 7 22:51:46 server pop3[84858]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:52:16: --- last message repeated 2 times ---
Dec 7 22:52:44 server pop3[84858]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:53:14: --- last message repeated 2 times ---
Dec 7 22:56:01 server pop3[84946]: login: [192.168.2.3] [email protected] plaintext User logged in
Dec 7 22:57:04 server pop3[84946]: login: [192.168.2.3] [email protected] plaintext User logged in
bash-3.2# cat /etc/imapd.conf
admins: cyrusimap
configdirectory: /var/imap
partition-default: /var/spool/imap
unixhierarchysep: yes
altnamespace: yes
servername: server.skovgaarddesign.dk
sievedir: /usr/sieve
sendmail: /usr/sbin/sendmail
lmtpdowncasercpt: 1
unixgroupenable: 0
berkeleytxnsmax: 400
berkeleylocksmax: 20000
berkeley_cachesize: 8192
berkeleymax_logregion: 2048
berkeleymax_logfile: 10240
berkeleymax_logbuffer: 2048
tlskeyfile: /etc/certificates/Default.key
quotawarn_frequencydays: 1
tlscertfile: /etc/certificates/Default.crt
enablequotawarnings: yes
imapauth_crammd5: yes
popauthapop: yes
logrolling_daysenabled: 0
logrollingdays: 1
imapauthlogin: yes
imapauthplain: yes
imapauthgssapi: yes
lmtpover_quota_permfailure: yes
tlsserveroptions: use
popauthgssapi: yes
bash-3.2# cat /etc/cyrus.conf
# standard standalone server implementation
START {
# do not delete this entry!
recover cmd="ctl_cyrusdb -r"
# this is only necessary if using idled for IMAP IDLE
idled cmd="idled"
# UNIX sockets start with a slash and are put into /var/imap/socket
SERVICES {
# add or remove based on preferences
imap cmd="imapd" listen="imap" prefork=0
imaps cmd="imapd -s" listen="imaps" prefork=0
pop3 cmd="pop3d" listen="pop3" prefork=0
pop3s cmd="pop3d -s" listen="pop3s" prefork=0
sieve cmd="timsieved" listen="sieve" prefork=0
# at least one LMTP is required for delivery
# lmtp cmd="lmtpd" listen="lmtp" prefork=0
lmtpunix cmd="lmtpd" listen="/var/imap/socket/lmtp" prefork=0
# this is only necessary if using notifications
# notify cmd="notifyd" listen="/var/imap/socket/notify" proto="udp" prefork=1
EVENTS {
# this is required
checkpoint cmd="ctl_cyrusdb -c" period=30
# this is only necessary if using duplicate delivery suppression
delprune cmd="cyr_expire -E 3" at=0400
# this is only necessary if caching TLS sessions
tlsprune cmd="tls_prune" at=0400
LIMITS {
imaplimit value=0
And here are the output of ps U _cyrus when logging in via POP (I have removed the IMAP-lines, as I doubt they are necessary, but feel free to correct me if I'm mistaken).
bash-3.2# ps U _cyrus
PID TT STAT TIME COMMAND
19062 ?? Ss 1:08.79 /usr/bin/cyrus/bin/cyrus-quota -r
81174 ?? Ss 0:01.32 master -l 256
81177 ?? S 0:02.04 idled
85071 ?? Ss 0:00.03 /sbin/launchd
85073 ?? S 0:00.03 pop3d: [192.168.2.3] [email protected] user.firstname^lastname@exampl
I hope some of the above will provide some clues.
/Lars

Z10 headphone problem!

Hello,
Sorry for sending this issue here but i couldn't find another place to send it. First I have to admit that I'm in love with the new BB OS 10. It is a stable, nice, and user friendly OS. The headphone jack has stopped working after almost 7 month from using the device (and 1 month from starting using the headphone frequently), I have sent the device for repair and it took 3 weeks to be fixed. Then I changed the device totally for another problem with my current device one month ago, and surprisingly after one month the headphone stopped working again in the new device! I will send it again for repair soon which will take another 3 weeks.
I'm not requesting anything from Blackberry, my device is still in the gurantee and it will be repaired. But i want to raise this issue to Blackberry as it seems that it might be a general problem (I hope that my devices are the exception) and it is very hard for a client to stay without his mobile for 3 weeks (or 6 weeks in my case).
I'm sure that Blackberry will act on this message to fix the problem if it is a general problem to keep the client's confidence in Blackberry's products.
Best regards,
Hossam

Good day
Your message won't reach any employee that works for BlackBerry.
Have you tried any other head phones in your Z10? I had my Z10 since it came out no issues same headset
Want to contract me? You can follow me on Twitter @RobGambino
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Click Accept as Solution for posts that have solved your issue(s)!

Does iPhone work with Charter Cable? POP problems

I am attempting to set up a friend's iPhone to use Charter.net and I am experiencing the same problem. The local Apple store rep told her that iPhone would not work with Charter. However, when she shuts down her home computer or Outlook, she gets her Charter email okay. Obviously, the solution isn't shutting down Outlook or leaving her computer turned off so she can get/send email via her iPhone. But how do I get around this POP lock? Once we reset her iPhone, emails came into her desktop? Surely there are other Charter Cable customers that are successfully using their iPhone for Mail, etc. How did you do it?
Thanks,
Barry Brown

"Obviously, the solution isn't shutting down Outlook or leaving her computer turned off so she can get/send email via her iPhone."
Actually that is the best solution for POP lock. If she is away from the computer, close the email client so that it is not constantly checking email.
There is no way to get around POP lock. If both devices (computer and iPhone) happen to check mail at the same time, the server will lock one or both of them out. You can try to lessen the chance of them checking at the same time by setting the interval to check mail to be a little longer or set one to check manually.
This article explains what is happening.
http://support.apple.com/kb/TA25070

Z10 screen problem

I have a damaged Z10 screen and received a replacement Z30 from service provider, however unable to device switch on Blackberry Link as cannot login to old Z10 device due to screen problem. Is there a way to device switch so that I can recover info on my old device? Is there a way to erase Z10 device as don't want to return it with info on it despite the damaged screen does not allow access? Regards

The data backups on BlackBerry Link are associated with your BlackBerry ID. You need to sign in to your BlackBerry ID on your new phone then you should be able to restore it with your backup file. One you've logged in to the new phone, you'll be asked if you want to associate your BB ID with the new phone. Once you say yes, any information associated with your BB ID should be accessible by your new phone.
The Device Switch feature might not work but to sign in to your new phone then load a backup file should work.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Mail pop problem

I have restored from my timecapsule my hole system but now my mail is a little bit problem.
If i go into mail. And want to get my mail loaded i have to fill in the password of the pop accounts.
When i fill in the popup screen the requested password, when i do in the same popscreen a tick to save in keychain it is asking again and again for the passwords.
I have planet internet as an account and i have also an mobile me acocount
How can i solve this
Best Regards,
JOhan

quit Mail. open keychain access, delete all passwords for those POP accounts and run keychain first aid. then start Mail. re-enter all passwords when asked for and save them in the keychain. see if it stops asking for them after that.

Z10 connection Problem

Hi, my one week old Z10 Model STL100-2 loses connection every 8-10 minutes. Anyhow it reconnects after 1 minute but it makes me lose calls and socks during surfing. I already tried restarting, resetting, moving the sim and Updating nothing worked so far. My carrier is Vodafone Germany and my Software Version is 10.0.10.99.

Sorry, mistype, meant to say SIM swap... swap for another SIM card.
SIM cards can be faulty, and good ones can go bad. And this is normally a simple troubleshooting to swap the card.
You might also observe if you see this issue in several different locations (at work, or home) while on WiFi and off. There could be a tower issue in your geographic area that has problems.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Z10 reboot problem

I’m having a problem with my Z10 it can’t switch on it doesn’t load till to the screen to type the PIN no for my sim card but it doesn’t continue , someone told me is the problem of a software but when I connected the device to the PC it doesn’t recognise the device connected cause its off. I then went to the store where I bought the device but I was advised that is a software problems, also said I can be able to update the software online myself. It does switch on but the problem is I won’t be able to enter my sim card pin.
I tried update the software online at BlackBerry website but because the PC don’t recognise the device connected. There is a BlackBerry Buddies around my area so I’m thinking of taking it today to them maybe they can be able to assist me before I book the device for repairs.
Will BlackBerry Buddies help me with the problem?

The problem isnt the sim card but the device itself.
The loading of the device after inserting the battery doesnt complete to the end where it counts to 100% then I type the PIN.
It only shoes the blackberry then stops.

Z10 POP Problem

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