Z10 - PROBLEMS SETTING UP AN E-MAIL ACCOUNT

hi
i have recently aquired a new Z10 bought in the UK for new and using it in Malta EU. I have managed to add my gmail accounts but not my onvol.net with Melita.
'i tried to use the advanced setting however i am getting this error
The server pop.melita account *****@onvol.net is not responding. The server name in your account settings might be incorrect or the server might be temporarily offline. check your settings to make sure the server name is correct and try again '
I have tried all means possbile. but to no success!
This device is driving me crazy and i need this e-mail account to be set ut on by BBZ10 as urgently as possible .
does anyone have a clue on how to set up this e-mail??? are there any restrictions
Any help would be much appreciated.
Thank you
Solved!
Go to Solution.

Hi graydorian ,
Welcome to the support community!
Could you please try to change the DNS address being used on the BlackBerry smartphone and then try to add the email account again?
Go to: Settings > Network Connections > Wi-Fi. At the bottom of the screen tap the Saved icon. Select the saved network. Scroll down and de-select Auto Obtain IP, and fill in the required fields manually.
Let me know if that helps.
-FS
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New to this - my first post so apologies if I'm asking the obvious!
I used to be with Tiscali as service provider and continue to use my Tiscali e-mail addy and check it on Tiscali webmail page.
Tonight I decided to set it up on Windows Mail. Can receive my e-mails but cannot send. I'm getting this error message -
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