Z10 Problems with Blackberry Link

Hi,
I have had my Z10 for more than a year now and I've never needed to transfer files from it to my computer until now. So, I plugged in the USB and downloaded Blackberry Link and it downloaded quick and easily. When I open Blackberry Link, it says Blackberry Z10 and then 'connected' underneath. But when I go to videos, music, files etc. under my device name, it says "There are no pictures/videos/files in your library". What do I do? Ive looke at so many troubleshooting pages and everything but nothing helped. So any help would be appreciated.

On your computer open My Computer and see if you have a Y:\\ and Z:\\ drive labeled "BlackBerry."
All your files will be in there and you can drag/drop them wherever you need them on your PC.
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