Z10 Screen goes blank, when restarted now rotates between blackberry screen and blue loading screen

Last week I was having issues with my blackberry where the screen was going blank and I had to restart the phone. I had recently installed a software update and so when I took it into Telus the guy explained that the sotware may not hae installed correctly so he walked me through the blackberry restore steps via blakcberry link. So I did restore my blackberry.
But a couple days later, it's back to its old tricks - the screen just goes black and I have to restart it. The trouble it is won't currently restart. At the moment it is rotating between the black and white "Blackberry" screen and the blue loading screen.
Was I unlucky enough to have the software install incorrectly both times, or is there something else going on?

ctyers wrote:
Last week I was having issues with my blackberry where the screen was going blank and I had to restart the phone. I had recently installed a software update and so when I took it into Telus the guy explained that the sotware may not hae installed correctly so he walked me through the blackberry restore steps via blakcberry link. So I did restore my blackberry.
But a couple days later, it's back to its old tricks - the screen just goes black and I have to restart it. The trouble it is won't currently restart. At the moment it is rotating between the black and white "Blackberry" screen and the blue loading screen.
Was I unlucky enough to have the software install incorrectly both times, or is there something else going on?
Blue loading screen? That is hardly known to be a "loading screen".... does the device get out of the blue screen by itself or you have to intervene?

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