Z10 Software Update

Dear All,
I have been having serious problems with my Z10 and I think it has to do with the BB10 software. I bought my Z10 when it was initially launch and it came with version 10.0.9.2372. I believe there are several updates since. However when I try to update the software on the phone or via Blackberry Link it keeps saying I have latest software which surely is not the case.
I am quite disappointed with Blackberry (and being a blackberry user for over 12 years) as they have not been able to provide any solution to this problem. I cannot use whatsapp and some other important apps that I use to use on my Blackberry Bold. What is the point in paying so much money for new blackberry when I cannot even use half the apps i was using before.
I tried to speak to Blackberry Centre in India (suprising Blackberry do not have any customer service no. in India) and they said they will charge me for the software update....I mean this is rediculous!!...what happen to the thing we call 'Customer Service' or 'After Sales Service'.
I even tried with Vodafone India and they cannot help either.
Please let me know if someone can help me otherwise I am left with no option to move to Samsung Android
Regards
Indian Summers

have you try updating from phone?
You can update your BlackBerry smartphone OTA (Over-the-air) without connecting to computer. To get started, on the Home screen, swipe down from the top of the screen. Tap Settings > Software Updates. Tap Check for Updates.1
http://us.blackberry.com/software/smartphones/update/blackberry10-os.html

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You can manually download it here....
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Hi,
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Solved!
Go to Solution.

@DENNY19700 , since you have a backup, use this process outlined in my link to reload the OS.
You will need to know your Z10 model number, found on the white stick on under the battery, such as STL100-x
Upgrading OS10 devices using Autoloader
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Z10 Software update 10.2.1 stuck

Hi I need help urgently.
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Can u explain a bit how u upgraded with link?
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Having my Telus email refusing to send attachment (one meg picture), without attachment everything is OK, can receive attachments. Weird thing is my live.ca account works perfectly. All that happens is the clock and sending icon would alternate (left it for a couple of hours - still the same). Same result using Wi-Fi or LTE, 4G. So called tech support @ Telus and they have no solution and have two Z10 with same problem sending attachment but on Gmail account. They are sending a ticket to Blackberry to see if problem can be resolved.
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You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Software Update for Z10 messes up texting

Did the software update for my Z10 yesterday and now my texting doesn't work. This has happened before. Looking forward for when I can trade in all the Blackberrys in our household for a different phone!!! Too bad! I wanted to support Canadian made but it's **bleep**!!

I suggest you try the very clean and very forceful AutoLoader OS Reload:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Each time I connect my z10 to the windows PC link it says that there is a software update !!

Each time I connect my z10 to the windows PC link it says that there is a software update !!
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" Included in device software update 10.1.0.4181 :
This important software update includes a number of new features designed to help keep you moving! Some of the enhancements include improvements to the BlackBerry Hub, BlackBerry World and BlackBerry Balance. Visit blogs.blackberry.com/blackberry-10-software-updates to learn more about the specific features. "
could u help me Plz ,, is this really updates or what !!

I am having the same issue with Link, posted my response in the Link Forum.

Z10 Fail to work after software update

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Hello, The most common thing to do after an update that results in issues is to perform an OS reload. Sometimes, the update processes have errors and such...with a reload often curing the issues. The official methods, which will be controlled as to what exact OS versions you are offered:http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...The unofficial methods, which are cleaner, and allow you to choose an OS version that perhaps your carrier (or whoever it is controlling your offers) has been slow to approve:http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/Of course, before you started anything, hopefully you already took a good backup via LINK, a manual copy of your Device Memory to your PC, and full documentation of your configuration (account credentials, added apps, configurations, etc.). Sometimes, restoring from a backup returns to the device the very corruption one needs to eliminate, and reconfiguring from scratch can resolve that. Good luck!

Z10 won't complete setup after device software update, help please.

Help please, cannot complete phone setup ater performing software update using Blackberry Link.
Sequence of events;-
Phone recognised by Blackberry Link.
Reload device software selected - updated version 10.0.10.90 available.
Get update - software appears to load correctly then Z10 unplugged.
Phone reboots, Welcome to Blackberry, English(UK) ticked, swupe left.
No SIM card available, swipe to WI-Fi.
Password entered for home network and confirmation screen shows connected.
Agreement Screen - Country changed to United Kingdom(English),
at bottom of screen under I agree to the Blackberry SLA....
the 'I Agree' and 'I Do Not Agree' buttons can not be selected and
after a short delay Unable to connect screen appears.
Pressing 'Settings' goes back to Wi-Fi Networks page with
confirmation that connection is good and round we go again.
Having performed software update several times as above and also from
www.BlackBerry.com/updates by following forum posting at
http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-
to-Reload-your-Blackberry10-OS/td-p/2187545
and getting the same result each time I would appreciate help to resolve this issue.
Solved!
Go to Solution.

Try finding a different open free Wifi hotspot to perform the setup.
It sounds like the device is never connecting to your WiFi to complete the setup.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

No SMS - Service since Software Update Z10

Hi, since my software update to 10.1.0.2312 I cant use SMS Service! I dont get any SMS and I cant send any SMS. Also I cant delete a SMS....
It's my first BackBerry and I'm VERRY angry!

Are you T-Mobile USA? If so, their current OS version is 10.1.0.2006, but might be different in other countries.

Blackberry 10 OS software update

My blackberry Z10 is currently running on 10.0.9.348. And I'm trying to install whatsapp which requires at least 10.0.10 or higher. The problem is I cannot update the software and everytime I check for software updates I get a massage saying that I have the latest software.
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Hi and Welcome to the Community!
Each carrier controls the updates for their users...yours simply has not updated yet. There are tricks to attempt to force it, but they come with the usual cautions -- some reports exist of users doing this "force" and rendering their BB inoperable on their home carrier network (radio file changes and such, that are not compatible). But, if you wish to make the attempt, here are the tricks:
http://crackberry.com/how-get-latest-blackberry-10-software-your-z10-even-if-your-carrier-hasnt-push...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 Software Update

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