Z10 software upgrade failure

please help me! i have a z10 which ive been using without any problms for the past 4 months, untill last night when it started running very slow and freezing. then it went of and would take forever to boot or for the boot cycle to run fully. then when it appears to be almost done, it would then go of and wouldn't turn on again, so i decided reload the os, but then in the middle of the reload when it says "extracting software"my blackberry link displays a massage that the upgrade couldn't be completed due to unknown "error". ive since disconnected the diveice from my pc and nothing happens anymore no blinking lights nothing. im really disturbed please help!

upgrade it with autoloader
Posted From BB-Z3O

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Software upgrade failure

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Please follow the mentioned Kb Article reach a resolution .
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No one except Vodacom knows when .
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@MaloneTP
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Z10 software upgrade failure

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