Z10 Stuck on Blackberry logo

I am using blackberry z10 the OS is 10.2. My phone won't start blackberry charging logo pops up and the process goes up to100% with the logo and when it gets to 100% it simply stays there. the phone is not starting.
I tried many options like to remove the batery for 5 min and I also removed the memory card but the problem is as it is.
So plz let me know if there is any options to reset or start the phone.

All software needs hardware to run it. If something is wrong you will get unexpected results.
I'm hoping it has something to do with this:
http://www.blackberry.com/btsc/KB34666
If it does, the autoloader I linked you to should work.
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Similar Messages

[Bug] Sometimes Z10 stuck at BlackBerry logo

Hi,
I want to report a bug to BlackBerry. It happens quite rarely though. When I restart my z10, it stucks at BlackBerry logo. It either doesn't shutdown or fails to start but stuck at the logo.
It happens about 2 times from 7 times. Then I have to reinsert the battery to reset the things.
I am on the latest OS. Hope BlackBerry will fix this bug in some software update.

what OS are you on now?
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My Z10 Stuck at blackberry logo on starting up

Hi,
I know there are similare topics in this forum but I couldn't find my soloution there,
Last night when I was sending text message by my Z10, I realized my last message hasn't been sent and even it didn't appear in my chat list. Tried many times to resending text message but the same problem, Then I restarted my phone with power key and it stucked at white blackberry logo and it didn't start. I removed the battery for awhile and pushed it but it didin't work. Also I pressed and hold up and down volume key and hold power key for about 2 minutes but nothing happened.
Please give me a solution without losting my informations,
I realized from other topics that I should update my os with autoloader but isn't any other way?
Thanks alot

jafartpkp wrote:
when my bb z10 got stuck ,when i tried to open musiq player ,then i restrat my device....after somtimes blackberry logo appears and loading processing...it does not completed till now also.....i tried somany times,i had waited one day full in charging....logo exist now also..can i restore my divice by connecting to the pc?any sollutions fir.my problem????
Hi and Welcome to the Community!
We cannot tell you what will work or not...all we can do is give you things to try, and when you do so you will discover if they work or not for your situation.
"Restore" is, technically, the restoration of your data to your device, and depends on you having previously taken a backup with which to now use as the source of restore. But, restore first depends on getting your device running properly. Given what you describe, my guess is that only an AutoLoader can possibly succeed at that. Refer:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
After your device is again running correctly, then you can proceed with restoring your data to it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Q10 reboot stuck on Blackberry logo after reset update from OS 10.1.. to 10.2.0.4...

Hi All,
I was update my OS from 10.1 to 10.2 last night via OTA, 100% complete the donwload but when is restart and loading it stuck on the Blackberry Logo eventhough is 100% complete the reboot loading screen.
Is there anyway to solve this problem? I tried few reference from this site but still can't solve the problem.
Thanks in advance,

Hi Mondo1 and welcome to the BlackBerry Support Community Forums!
Try pressing Alt+the Up Arrow+Delete to see if that will force a reboot on your BlackBerry Q10. Let me know if that works.
Thanks
VIA | Cpt_Sweatpants
http://supportforums.blackberry.com/t5/BlackBerry-Q10/Stuck-on-bb-logo/m-p/2446567/highlight/true#M3...
plug your phone in to your PC, remove the battery, open BlackBerry Link, wait for Link to tell you that no phone is connected then replace your battery.
Let us know if that helps you.
VIA | BillJ
http://supportforums.blackberry.com/t5/BlackBerry-Q10/New-OS-Stuck-at-Blackberry-Logo/m-p/2523007/hi...
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Z10 frozen on blackberry logo

Hi
I have had the z10 for just over a year now and out of nowhere it froze on the blackberry logo at the starting screen. (not the blue one, the very first black and white one)
I didn't even restart the phone. I just woke up there it was.
I tried pulling batteries, it didn't work. I can't even reload since the computer won't even recognize when the phone is linked.
The model i have is stl100-3.
someone please help me T.T.....

Welcome to the forums, there are many reasons this could happen have you tried just a simple hard reboot, hold down the power button for 10 seconds or up/down volume keys for approximately 20?
It's very hard to brick the phone and there are many ways to reload the OS, how to reload your OS can be found here...
http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-to-Reload-your-Blackberr...
If you've been helped click on , if you've been saved buy the app.
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My z10 stack on blackberry logo after restarting PLZZZZZZZZZZZZZZZ HELP!

Guys plz help me i have already remove the battery for 5 hors also i leave it on for 6 hrs wait if it can start but see nothing....

Just connect you device with Blackberry Link and restore it

Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Hi, I am unable to boot Z10, stuck on loading screen at 99% after a few hours. I did not try to update, nor load any other OS versions. Running a Bell Canada 10.1. Tried to pull battery, leave phone boot for 5 hours, still stuck on 99%. I tried plugging it in BB Link and computer will not recognize it.

dazedandconfused wrote:
Every option Im seeing is telling me Im going to lose my data... is this true? I know with other phones ppl are able to mount the device as if it were a hard drive and pull content from it... is this not possible with the Z10? Thanks...
I understand you are frustrated and seeking solutions, but please don't double and triple post your inquiry.
I've answered your thread already, here:
Re: Z10 stuck on loading logo on starting up
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My z10 Frozen at BlackBerry Boot up screen

Today after I make a call I was unable to close the call and my z10 frozen so I restarted it
for it to recover the system but my phone stuck at the blackberry boot up screen
now for more than 2 hours it cant start up !
please help

I understand you are frustrated and seeking solutions, but please don't double and triple post your inquiry.
I've answered your thread already, here:
Re: Z10 stuck on loading logo on starting up
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Blackberry Z10 - Stuck on Checking for update

I recently bought a blackberry z10, and decided to update it before starting to use it which i regret now.
Since then i have not been able to access the phone as it always comes back to the screen "Checking for updates".
How long does this usually take as its been over 20 minutes and still on the same screen. I tried restarting the phone iseveral times s but i continue to get the same outcome when i turn the phone back on.
any help would be appreciated.

steveajcole wrote:
I have powered off the devivce, removed the battery, left the device a part for hours. I put the device battery back in, power up the device, see the BlackBerry logo, then 'checking for updates' resumes and never stops. The phone is totally unusable. One thing I should mention is that the phone has no SIM inserted. Would this make a difference?
Leave it powered ON, as I stated above.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry is stuck on start screen with blackberry logo and 3/4 loading

Hey,
My blackberry messengers were not going through so i restarted it, after turning it back on it wouldnt load.
Now its been 3 hours and its stuck on the same screen with the blackberry logo and it loads 3/4 and then stops there. I called rogers tech support, and they said i have to reinstall os but when i try to do that and open the blackberry desktop manager and i connect it to my phone, it says that its waiting for device to start.
It wont load it though .. I dont know what to do Please help

Turning the phone off with the red phone key then restarting it will do little to nothing to ever correct a problem.
Make sure your phone is turned off. Turn it on again. Once the status bar starts moving, remove your battery then replace it a few seconds later.
Let us know if that does the trick.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Black berry froze on blackberry logo :(

hello
I need some help my blackberry is stuck on the blackberry logo.... I tryed everything and nothing works!!!
where can i call for tech support? thank you for any help. MICHELLE

Hi and Welcome to the Community!
n3nita21 wrote:I tryed everything and nothing works!!!
Unfortunately, we have no way to know what "everything" means for your situation...hence, we risk providing you with redundant advice. To avoid that, please list out your "everything" so that we can know.
Nevertheless, and with that redundancy risk, anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
n3nita21 wrote:
where can i call for tech support?
Formal support for BlackBerry is (and has always been) a matter of contract, and is determined at the time you purchase your device and/or subscribe for services. Typically, formal front-line or first-level support is:
For service-related issues, provided by your mobile service provider
For device-related issues, provided by your original place of purchase
In some regions, the above are modified by the use of authorized service centers
If your specific contract stated anything different, then your contract governs your formal support channels
All of the formal front line support entities have access to a formal escalation channel, where issues can be escalated by them up to BlackBerry for enhanced support. But end users do not have access to that escalation without going first through their required front-line support entity (as per the above).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB z10 stuck on security wipe in progress even after battery pull

Hello,
Last night my z10 rang but i couldnt answer the call. the screen was no more responding. I was surprised because 10 mins earlier i had answered a call and all worked well... fast forward... tried restarting a few times, tried battery pull a few times still no solution so i did a backup and started restore factory settings from the latest blackberry link. this was the begining of the end.. i watched my phone display "security wipe in progress" lost patience after about 3 hrs and did a battery pull.. putting the battery back it shows the blackberry logo then goes right back to "security wipe in progress"... its been like that for another hour+ and now im at wits end
pls help

Hi and Welcome to the Community!
Pulling the battery during a WIPE is dangerous with any device. What is happening is things are being wiped from the BB to return it to (sort of) factory settings. Stopping that mid-way risks leaving things in a partially completed state, which can cause the device to be non-functional.
I've read about times when a WIPE can indeed take quite a long time, requiring considerable patience. Since you posted this yesterday, I am hoping that you allowed it to continue so that it could properly complete...please let us know.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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TS3694 hi i recently updated into ios 7.0.4 now i want to fully restore my ipad to resell but when i restore it it got stuck with apple logo and progress bar with 45% completed as firware file is downloaded using ipad 4 wifi itunes 11.3.8

hi i rescently updated my ipad 4 in ios 7.0.4 and for resell purpose i want to restore my ipad via itunes but it got stuck at apple logo and progress bar of 45% completed i tried it 50 times but it stuck on that exact point for hours i cant able to restore it and had no errors it just like freezes at one point i also uses dfu mode but got stuck at same problem using windows 7 32 bits itunes 11.3.8 ipad 4 wifi please help

My iPhone 5 wouldn't start after I turned it off a few minutes after writing this. It went into recovery mode and I had no choice but to connect to iTunes on PC and restore.
I restored to factory setting first, just to validate my phone was okay. For a second consecutive iOS update, the iPhone 5 did not update smoothly while connected to PC and iTunes - I had to retry two times before the progress bar for the update showed. (The exact same problem with the restart occured when I updated to 7.0.4.)
The good news is that I was ultimately able to restore the iPhone 5 to factory settings while running iOS 7.0.6. I did have a backup from about a month ago lying around and was able to successfully restore with that as well, so the damage done is almost negligible since I had my contacts, notes, mail, etc. backed up to iCloud.
Once I completed both restores, the sync with iTunes worked fine.

My iPhone 5s on ios 8.1.2 is stuck at Apple logo or recovery mode.. To fix this issue, i need to update it to ios 8.2 through itunes.. I want to ask that my data i.e. Photos and other personal data would be removed after updating it or not..?

My iPhone 5s on ios 8.1.2 is stuck at Apple logo or recovery mode.. To fix this issue, i need to update it to ios 8.2 through itunes.. I want to ask that my data i.e. Photos and other personal data would be removed after updating it or not..?
if yes then how can i save my data or get out of recovery mode.. Is there any safe mode or something like that on which i could access my data..
P.S. I have not taken any backup of my iPhone on itunes..
Please help me sort out this issue..

Recovery mode doesn't mean that all your data is already lost. You only lose your data if you restore it.
When you plug the phone is into iTunes hold down the home button. iTunes may then give you the option JUST to update the software first. This should not get rid of any data.
However, if iTunes is only giving you the option to RESTORE and update, then you will lose your data I'm afraid.
Hope that helps!

Toshiba Satellite p75-A7200 stuck on toshiba logo after bios change

My Toshiba Satellite p75-A7200 is stuck on toshiba logo after bios change.
entered bios fine changes from UEFI to CSM boot and now i cannot enter bios or boot past toshiba logo.
Ive tried F2 tapping and holding while powering up the laptop(tried every Fkey,DEL,ESC, with and without FN key)
cannot re-enter bios.
Also i tried to run the bios update cd created multiple 1.50 1.40 even 1.00, it doesnt seem to read any media.
i tried holding C, FN+C and f and just about every key on the keyboard to get something to work. i had dvd as top of boot priority for a while now so i shouldnt have to try f12 or holding C before boot but i tried . it doesnt seem to read any media
i tried windows 8 install cd, Ubuntu, centos, nothing goes past toshiba logo and no errors, i dont get the non bootable device error so its seems to not be reading the dvd. (dvd does spin and make read noises) im trying to find my usb floppy drive to try a floppy version but it acts like its not reading any media.
I also pulled the HDD and all usb devices to make the dvd the only media available and with the HDD out it spins then toshiba logo then black screen with solid white horizontal curser on top left of screen.(only happens when hdd out)
is there some type of key combination that will force a bios update or a crisis recovery mode for bios.
I also Pulled the battery for 2 solid days(battery,cmos battery, and power supply and held power button for about 10 mins while watching tx to make sure the thing was drained before the 2 day sit with no power at all.
this happened the second i changed from UEFI to CSM boot so its not a motherboard problem or anything like that because all was well before this setting change.
I already pulled the HDD and backed it up to another drive and swapped it to elimiate that.
any ideas on a secret key combo to force a bios read from dvd or usb or anythng.
or another combo that im just missing to enter bios after CSM boot.
UPDATE
to do a crisis recovery on this laptop
1 get a usb stick and format it in fat or fat32
2 download "7zip" and install it if you dont have it.
3 download bios from toshiba website.
4 run the installer for bios but dont choose and option just close it we just want to extract the files to the location normally c:\splnvxxx where xxx is the version number like 150
5 goto the installed locaion "c:\splnv150" or whatever number.
6. find file os2014273a_150 or something similar. it will be an application, it will end in version number _150, and it will also have a disc image file of the same name. but we want the app.
7. right click on it and you should have an option 7zip then extract
once extracted there is a folder now archesxxxxxx_bios_v150_win
8 copy the bios file located in archesxxxxxblahblah/X64/BIOS.fd , BIOS.fd is the bios and just copy that to a BLANK usb thumb drive that was formatted with fat or fat32.
9. put usb into your satellite and unplug the power from it.
10 holding FN + ESC key together plug the power back in and press power button.
11. release keys FN and ESC if all is right it will have the power button and led on from blink abut every 1 second while it searches for the bios. once its done it will reboot and you should be good to go.
if it keeps cycling with the power button then the bios is named wrong or something is not right with the usb. try reformatting it again and make sure that the bios file is the ONLY thing on the drive.

Ok a little research and digging into the bios exe downloaded from toshiba shows this has INSYDE BIOS witch should have a recovery process wich i prepared a usb stick with just the bios.fd on it found some post around toshiba forums with different models using win +B or Fn + F but neither of these worked for me to force bios update
anyone with this model know the key combo to force recovery

Z10 Stuck on Blackberry logo

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