Z10 Touch screen not responding after OS update 10.3.1

Which subversion?

1. Done hard reset2. Done reset & update from blackberry link also Yet screen is not responding.Kindly help or advice how can i get update the earlier version of OS and how to do so

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    -  Make an appointment at the Genius Bar of an Apple store.
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    Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    In this case you are going to need to look at getting the phone into one of our authorised repair agents, please contact your local  Xperia Care team to have this arranged.
    What are your thoughts about this forum? Let us know by doing this short survey.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Z10 swipe screen not responding

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    press the power button such that the light turns on. usually happens when device is in your pocket and your heat can make it think that you want to make a command
    Twitter: @IAmBenGiey | Click " Like " if you want to Thank someone.
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