Z10 unusable after failed software update

What do i do? Updated my phone this morning. It told me to restart my phone after the update, so i did. When it switched on the screen is stuck and the phone unusable. I've tried plugging it into my laptop, but gained minor access. I can't do anything with the phone. it is rendered useless, and i can't find contact details for blackberry to help me get my phone back up and running. All i can find is a twitter contact, and i don't twitter, and don't want to 

Good day to ALL
Have any of you tried to do this method?
How to Reload your Blackberry10 OS
Want to contract me? You can follow me on Twitter @RobGambino
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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