Z10 will not charge & with new Battery will not turn on

I have have had my Z10 about a month now, I am gernerally happy with it as a work phone which is similar to my private Iphone5. Unfortunately the Battry life has been reducing on a weekly basis to around 4 hrs between charges. Now it is dead and will not wake up, so I bought a new Battery, now it blinks once the three times but will not turn on.
Any ideas ? The OS is the latest on the Blackberry site, but as I can turn the phone on I can't be more specific.

Hello,
From your description, if your charger is "known good" (e.g., it can charge other devices), then one can only deduce that something (hardware) inside the BB related to passing power from the charger to the battery has broken. Or that something passing power from the battery to the device has broken.
Regardless, if your charger is 100% fine, then it sounds like a hardware problem for which no amount of OS/software level fixes nor internet-distance diagnostics can be of much value.
I recommend you seek formal support via your official warranty channel. Normally, that starts with your original place of purchase or an authorized service center -- it varies by region.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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ganzystk wrote:
my is Pavilion dv7-2670QM . its not charging with it own battry but is charging when
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DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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