Z10 won't access mobile network

Hi everyone. My Z10 STL 100-1 won't give me an option to switch on the mobile network (its protected). The airplane mode is off. When I go to Sim card settings, the phone doesn't sense the Sim card. I'm using a micro sim card. I've done a battery pull, taken off Sim card and put it back in, left the the battery off the phone for some time as it is also very hot and not charging fully but when I put the battery on, there is still no access to mobile network. I can't make calls at all. Please help! K.
Solved!
Go to Solution.

Agreed...and, if you feel adventurous, 10.2.2.xxxx is already released as well.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hello jpyoung,
Welcome to the BlackBerry Support Community.
You will not be able to connect to these services with a BlackBerry Z10 smartphone on this network, as it is not yet supported by this mobile service provider.
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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Hello,
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry z10 can't get access to mobile network, please help!

Hi, i got my unlocked z10 a few days ago and still i can't get access to mobile network. Only wifi have worked for me till now.. i used the same sim card as my old phone (where i i got access fine). I've tried rebooting and switched every setting on and off etc. Could any one please help me with this..

Since you are using the same sim I suggest you contact your service provider to check your provisioning.
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Hey VinniDeLaTorre,
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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HI @stesyls
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Enter the APN provided by your carrier
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Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
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Go to Solution.

If you're passing by a Wind store in the near future, why not drop in and ask if they'll swap SIM cards for you? It could be something with the SIM.
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- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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Hello michellef,
Thank you for your question.
Have you attempted connecting to a different Wi-Fi network as a test?
The following post from our Inside BlackBerry Help Blog may assist you with troubleshooting the issue:
http://helpblog.blackberry.com/2013/02/wi-fi-connectivity-issues/
Let us know if this helps!
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

I'm trying to set up a new ipad4. It won't access my home wi-fi. The network is ok because this iPad is currently on it. It won't connect to iTunes either. What can I do?

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Some things to try first:
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~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Z10 won't access mobile network

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