Z10 won't get past Blackberry word and shuts down

Hello,
My Z10 battery died a few days back.
I tried charging it, but all the phone did was light the red light for like 5 seconds, then started initiating the startup sequence by displaying the word Blackberry for 2 seconds, and then it just shuts down and only puts the red light back up.... and then it just goes into an infinite loop of doing that over and over again.
I thought it's a battery issue, so I got a new battery and tried it out, it worked fine, until it was drained last night. This morning I tried to get the phone to start after hooking it up to the charger only to go into the same thing with the new battery.
The issue I see is that the start up doesn't go past the blackberry screen and it either doesn't have enough charge to continue since the battery is drained and the phone doesn't seem to be able to charge it.
First, How can I charge the battery to get the phone going? I tried the wall charger, USB one, USB cable.....nothing worked.
Second, Is there a way to avoid that in the future other than making sure the battery isn't drained??
My company has a choice of Blackberry or iPhone usage and I opted to continue with BlackBerry, please show me I made the right choice!
Thank you,
Shehab

Using your OEM wall charger, let it charge several hours.
Then with the charger still connected remove the battery for about 20 minutes and reinsert the battery, with the charger still connected.
Watch the screen & LED, what do you see?
If still no luck, try doing the same with the SIM card & Media card both removed.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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