Z2 Right Noise Cancelling Ear bud not working - MULTIPLE repair attempts

I am not happy with the service I have received from Sony support in the last months.
I bought my Z2 in September and after 3 weeks the right earbud of my noise cancelling headset provided with the phone stopped working 100% of the time. By moving the jack connection it would come and go. This did NOT happen with my third party earphones and when trying in the Three store I bought the device in, my suspect noise cancelling phones worked with the Z2 on display OK.
My phone was sent in first time in end of Sept/start of Oct and after I got it back the issue remained and the service log showed only a flashing of the software happened.
I then contacted Sony Xperia support again to complain and was told all I could do was return the phone AGAIN to check the QA process used.
This happened and I returned the phone again. I received the phone back today and the issue still persists! Again no hardware changes made.
I am very angry now and have lost all confidence in Sony support and would not recommend another Xperia product based on this.
What I need is for someone from Sony to call me and discuss how this will be solved.

Sorry to hear that, but you have to cotact your local Xperia Care
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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